Balto

JANUARY 17, 2025

Mastering contact center workforce management in your contact center isn’t just about efficiencyits about creating a positive ripple effect. Effective contact center workforce management is the key to keeping both your agents and your customers happy. Start with these key steps.

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Calabrio

MARCH 7, 2025

Call Center Industry Turnover Rate Benchmarks Call center turnover rates are notoriously high compared to other industries. Contact center industry averages vary. Depending on the type of work performed, typical benchmarks range from as low as 15% to 45%, or even higher. Book a free Calabrio demo today.

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Calabrio

APRIL 24, 2025

Share Book a demo Lets get started Imagine trying to understand the full picture of your customer experience, agent performance, and compliance adherence by only looking at a tiny fraction of the evidence. Book a Demo What is Automated Quality Management? Bring the future of quality management to your contact center today.

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Calabrio

MARCH 31, 2025

Learn more about the benefits offered by top call center gamification software: Book a free Calabrio demo. Look to leverage robust solutions fully integrated within comprehensive contact center workforce software platforms. Use clear visual aids and provide thorough training.

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Calabrio

APRIL 8, 2025

Below, weve gathered all the need-to-know info on contact center sentiment analysis toolsas well as the use cases and best practices your team needs to bring it all together in one effective approach to elevated CX. Learn more about Calabrio Interaction Analytics and book a demo today. What is Contact Center Sentiment Analysis?

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Contact Center Best practices Coaching Analytics 52

Calabrio

MARCH 25, 2025

Recognition is a powerful motivator and encourages the agent to set a benchmark for others in the team to strive for excellence. Want to learn more about how Calabrios contact center workforce optimization solutions can help you measure, evaluate, and improve agent performance? Book a free demo today.

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Call Center Metrics Abandon rate Coaching 52

Calabrio

MARCH 22, 2025

Managing People: Workforce Management in the Contact Center Despite the digital transformation of contact centers and the even more recent rise of artificial intelligence, contact centers are still fundamentally fueled by human action.

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