Calabrio

MARCH 7, 2025

Call Center Industry Turnover Rate Benchmarks Call center turnover rates are notoriously high compared to other industries. Contact center industry averages vary. Depending on the type of work performed, typical benchmarks range from as low as 15% to 45%, or even higher.

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Call Center Benchmark Contact Center Gamification 52

Calabrio

MARCH 25, 2025

This autonomy allows agents to better accommodate personal needs, resulting in higher morale and reduced absenteeism. Recognition is a powerful motivator and encourages the agent to set a benchmark for others in the team to strive for excellence. Acknowledging and reward outstanding performance. Book a free demo today.

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Call Center Metrics Abandon rate Coaching 52

Calabrio

MARCH 31, 2025

In part, its because customer service and sales work in the call center can become repetitive and monotonous for agents on the front lines. With agent-centered gamification, you can integrate game techniques or technology into team workflows to boost morale and employee performance.

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Calabrio

MARCH 5, 2025

Improved Agent Productivity and Morale: When agents are equipped to resolve issues on the first contact, it reduces the need for follow-up interactions, freeing up their time for other critical tasks. Successfully resolving customer issues on the first attempt boosts agent morale and job satisfaction.

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First call resolution Contact Center Analytics Morale 40

Calabrio

MARCH 22, 2025

Managing People: Workforce Management in the Contact Center Despite the digital transformation of contact centers and the even more recent rise of artificial intelligence, contact centers are still fundamentally fueled by human action.

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Best practices Contact Center Management Call Center 52