CSM Magazine

MAY 6, 2024

Improving customer service in the auto transport industry involves offering custom solutions tailored to each client’s unique needs. Utilizing customer portals and GPS tracking for better communication with customers also plays a crucial role in improving overall satisfaction.

Transportation 52

Transportation Customer Service Automotive Customer centricity 52

Russel Lolacher

MARCH 2, 2021

In BC, I’m the public service director responsible for the government social media customer care for our ministry, but my dad still doesn’t understand what I do. I’m the Director of Web and Social Media Services for the Ministry of Transportation and Infrastructure in the BC Public Service. Thanks, Dad.

Government 52

Government Customer Care Transportation Benchmark 52

Expivia

JANUARY 29, 2021

With us today we have Jimmy Budnik, the VP of Customer Care and CRP at Overstock.com. I’m Jimmy Budnik, the VP of customer Care and CRP at Overstock.com. And really early on I was asked to work on reverse Logistics and returns, and that was my first exposure to the customer care team at Overstock.

Customer Care 52

Customer Care CRM Self service Call Center 52

Expivia

JANUARY 5, 2021

With us today we have Jimmy Budnik, the VP of Customer Care and CRP at Overstock.com. I’m Jimmy Budnik, the VP of customer Care and CRP at Overstock.com. And really early on I was asked to work on reverse Logistics and returns, and that was my first exposure to the customer care team at Overstock.

Customer Care 52

Customer Care CRM Self service Call Center 52

Netomi

JANUARY 5, 2022

Dan doesn’t just talk about customer experience; his fast-paced, energetic presentation style creates an experience for the audience that they’ll surely remember. . Dan is the author of the book, Winning at Social Customer Care: How Top Brands Create Engaging Experiences on Social Media , a host of the Experience This!

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

Vistio

APRIL 2, 2022

And once I moved from human resources to operations, I eventually landed at Hilton Hotels and I spent 12 years with Hilton reservations and customer care. So it’s the reservations and customer service arm of the hotel organization. And while I was with Hilton, I ran a large contact center for them in Tampa, Florida.

Contact Center 52

Contact Center Real estate Customer Service Self service 52