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Results and Insight from Maru/edr’s Retail Digital CustomerExperienceBenchmark report. A great customerexperience – including digital interactions – is a major driver of customer loyalty and on-going revenue. Retail Digital ExperienceBenchmark 2019. Product Pages. Download your copy.
A great customerexperience – including digital interactions – is a major driver of customer loyalty and on-going revenue. It’s why creating a compelling digital customer is so key to retail success in 2019. Retail Digital ExperienceBenchmark 2019. Product Pages.
Every interaction with your business has the power to build or damage the relationship with your customer – and can directly impact your revenue. 78% of customers have backed out of a purchase due to a poor customerexperience (CX). That’s where customerexperience platforms come in.
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