Benchmark, Customer Support and Workload forecasts

Strictly Necessary: Used for the proper function of the website
Performance/Analytics: Used for monitoring website traffic and interactions

What is Call Center Forecasting and How Can You Use It

NobelBiz

DECEMBER 3, 2024

Service Level Targets Service levels are benchmarks that determine the quality of customer interactions. Accurate forecasting ensures these targets—such as answering 80% of calls within 30 seconds—are consistently met. Meeting these goals enhances customer satisfaction and ensures compliance with contractual obligations.

Call Center

Call Center Workload forecasts Average Handle Time Contact Center

Customer Contact Central

What is Call Center Forecasting and How Can You Use It

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