Help Scout

JULY 13, 2021

Read Email Response Times: Benchmarks and Tips for Support for practical advice. Tarek Khalil took to Twitter to document his quest to cancel his Baremetrics account. This one was a robot, but there are plenty of real humans who aren’t able to break from the script even when the play suddenly has a new act. How Bare you?

Customer Service 137

Customer Service Scripts Chatbots Airlines 137

AWS Machine Learning

JUNE 17, 2024

For more information on the TPC-H data, its database entities, relationships, and characteristics, refer to TPC Benchmark H. We use a preprocessing script to connect and query data from a PrestoDB instance using the user-specified SQL query in the config file. For more information on processing jobs, see Process data.

Scripts 115

Scripts Engineering Metrics Big data 115

Totango

JUNE 24, 2022

SaaS success outcomes can be defined in terms of measurable digital benchmarks. Laying out a customer journey map allows CS teams to set measurable goals for each customer experience stage, set benchmarks, and implement automated strategies corresponding to mapped stages. Here are five keys to doing it right.

Best practices 106

Best practices SaaS Journey mapping B2C 106

AWS Machine Learning

APRIL 22, 2024

To achieve this multi-user environment, you can take advantage of Linux’s user and group mechanism and statically create multiple users on each instance through lifecycle scripts. Create a HyperPod cluster with an SSSD-enabled lifecycle script Next, you create a HyperPod cluster with LDAPS/Active Directory integration.

Scripts 104

Scripts Engineering Management Benchmark 104

AWS Machine Learning

AUGUST 3, 2022

Amazon Comprehend is a natural-language processing (NLP) service you can use to automatically extract entities, key phrases, language, sentiments, and other insights from documents. All you need to do is load your dataset of documents and annotations, and use the Amazon Comprehend console, AWS CLI, or APIs to create the model.

Benchmark 69

Benchmark APIs Metrics Scripts 69

AWS Machine Learning

MAY 22, 2024

SageMaker starts and manages all of the necessary Amazon Elastic Compute Cloud (Amazon EC2) instances for us, supplies the appropriate Hugging Face container, uploads the specified scripts, and downloads data from our S3 bucket to the container to /opt/ml/input/data. You can follow the steps in the documentation to enable model access.

Scripts 123

Scripts Engineering Accountability APIs 123

AWS Machine Learning

MARCH 13, 2024

. * The `if __name__ == "__main__"` block checks if the script is being run directly or imported. To run the script, you can use the following command: ``` python hello.py ``` * The output will be printed in the console: ``` Hello, world! Evaluate model on test set, compare to benchmarks, analyze errors and biases.

Benchmark 120

Benchmark Scripts APIs Feedback 120

AWS Machine Learning

SEPTEMBER 26, 2024

The method is trained on a dataset of video clips and achieves state-of-the-art results on fashion video and human dance synthesis benchmarks, demonstrating its ability to animate arbitrary characters while maintaining appearance consistency and temporal stability. The implementation of AnimateAnyone can be found in this repository.

Scripts 112

Scripts APIs Metrics Management 112

AWS Machine Learning

OCTOBER 31, 2022

To get started, follow Modify a PyTorch Training Script to adapt SMPs’ APIs in your training script. In this section, we only call out a few main steps with code snippets from the ready-to-use training script train_gpt_simple.py. The notebook uses the script data_prep_512.py Benchmarking performance. return loss.

Scripts 67

Scripts Benchmark APIs Engineering 67

AWS Machine Learning

JANUARY 19, 2024

Another example might be a healthcare provider who uses PLM inference endpoints for clinical document classification, named entity recognition from medical reports, medical chatbots, and patient risk stratification. We use the Recognizing Textual Entailment dataset from the GLUE benchmarking suite. training.py ).

Metrics 112

Metrics Scripts Benchmark Enterprise 112

AWS Machine Learning

FEBRUARY 16, 2023

Briefly, this is made possible by an installation script specified by CustomActions in the YAML file used for creating the ParallelCluster (see Create ParallelCluster ). You can invoke neuron-top during the training script run to inspect NeuronCore utilization at each node. Complete instructions can be found on GitHub.

Scripts 90

Scripts APIs Benchmark Engineering 90

AWS Machine Learning

NOVEMBER 17, 2022

AlexaTM 20B has shown competitive performance on common natural language processing (NLP) benchmarks and tasks, such as machine translation, data generation and summarization. To use a large language model in SageMaker, you need an inferencing script specific for the model, which includes steps like model loading, parallelization and more.

Scripts 101

Scripts APIs Government Engineering 101

AWS Machine Learning

JANUARY 10, 2023

We first benchmark the performance of our model on a single instance to identify the TPS it can handle per our acceptable latency requirements. Note that the model container also includes any custom inference code or scripts that you have passed for inference. Any issues related to end-to-end latency can then be isolated separately.

Best practices 79

Best practices Scripts APIs Metrics 79

Comm100

MAY 19, 2020

To help you get a better understanding of how much customers appreciate access to live chat, consider the eDigital Customer Service Benchmark survey of 2000 consumers that found that live chat had the highest customer satisfaction levels at 73%, as compared to 61% for email support and only 44% for traditional phone support.

Best practices 111

Best practices Sales Analytics Benchmark 111

Fonolo

JANUARY 31, 2023

To demonstrate the practical aspect of your customer profiles, write up role-play scripts for each profile and have staff act them out. Because this will be a living document, it’s important to keep track of where this document lives to minimize the chances of your employees using outdated information. Act it out.

Call Center 141

Call Center Contact Center Coaching Gamification 141

AWS Machine Learning

DECEMBER 16, 2022

Finally, we’ll benchmark performance of 13B, 50B, and 100B parameter auto-regressive models and wrap up with future work. A ready-to-use training script for GPT-2 model can be found at train_gpt_simple.py. For training a different model type, you can follow the API document to learn about how to apply SMP APIs.

Benchmark 71

Benchmark Engineering APIs Scripts 71

AWS Machine Learning

DECEMBER 12, 2024

By enabling scripts to filter content and remove personally identifiable information (PII), this integration streamlines the deployment process, encapsulating the necessary steps within the model configuration for better management and deployment of models with specific inference requirements. gpu-py310-cu121-ubuntu22.04-v2.0"

Scripts 91

Scripts Benchmark Engineering APIs 91

AWS Machine Learning

OCTOBER 2, 2024

Laying the groundwork: Collecting ground truth data The foundation of any successful agent is high-quality ground truth data—the accurate, real-world observations used as reference for benchmarks and evaluating the performance of a model, algorithm, or system. Implement citation mechanisms to reference source documents in responses.

Best practices 92

Best practices APIs Metrics Accountability 92

AWS Machine Learning

OCTOBER 24, 2022

DL scripts often require boilerplate code, notably the aforementioned double for loop structure that splits the dataset into minibatches and the training into epochs. At the time of this writing, it supports PyTorch and includes 25 techniques—called methods in the MosaicML world—along with standard models, datasets, and benchmarks.

Scripts 80

Scripts Enterprise APIs Benchmark 80

AWS Machine Learning

JUNE 6, 2023

The following figure shows a performance benchmark of fine-tuning a RoBERTa model on Amazon EC2 p4d.24xlarge inference with AWS Graviton processors for details on AWS Graviton-based instance inference performance benchmarks for PyTorch 2.0. Run your DLC container with a model training script to fine-tune the RoBERTa model.

Scripts 72

Scripts APIs Benchmark Management 72

Call Experts

AUGUST 2, 2019

For almost 40 years, we have worked tirelessly at aiding businesses with actionable reporting, simplified scripting, and customized solutions. Documentation Enhances the Workplace. Customer Service benchmarks show the importance of a great procedure! AI powers innovation and success for your company! Free your Phone!

Call Center 68

Call Center outsourcing Answering services Contact Center 68

AWS Machine Learning

MARCH 14, 2024

Their research indicates that zero-shot CoT, using the same single-prompt template, significantly outperforms zero-shot FM performances on diverse benchmark reasoning tasks. Writing assistance – RAG can suggest relevant content, facts, and talking points to help you write documents such as articles, reports, and emails more efficiently.

Best practices 119

Best practices Engineering Chatbots Enterprise 119

AWS Machine Learning

NOVEMBER 16, 2022

We encourage you to read carefully through the datasets documentation ( Sophos/Reversing Labs README, PE Malware Machine Learning Dataset ) to safely handle the malware objects. The following parameters are required to run the script successfully: STACK_NAME – The CloudFormation stack name. AWS_ACCOUNT – AWS Account ID.

Scripts 79

Scripts Metrics Accountability Benchmark 79

AWS Machine Learning

DECEMBER 13, 2024

Each specialist is underpinned by thousands of pages of domain documentation, which feeds into the RAG system and is used to train smaller, specialized models with Amazon SageMaker JumpStart. Document assembly Gather all relevant documents that will be used for training.

Analytics 65

Analytics Management Accountability Engineering 65

AWS Machine Learning

AUGUST 16, 2023

Prepare the BigEarthNet-S2 dataset BigEarthNet-S2 is a benchmark archive that contains 590,325 multispectral images collected by the Sentinel-2 satellite. The images document the land cover, or physical surface features, of ten European countries between June 2017 and May 2018. file: init_distributed_mode function in the util.py

Scripts 73

Scripts Analytics Technology Benchmark 73

Call Experts

OCTOBER 18, 2019

Starting with our tried and true templates, your account manager will suggest scripts and then cater them to your exact needs. . Documentation Enhances the Workplace. Customer Service benchmarks show the importance of a great procedure! AI powers innovation and success for your company! Free your Phone!

Interactive Voice Response 64

Interactive Voice Response Journey mapping Call Center outsourcing 64

AWS Machine Learning

AUGUST 22, 2024

Snowflake Arctic is a family of enterprise-grade large language models (LLMs) built by Snowflake to cater to the needs of enterprise users, exhibiting exceptional capabilities (as shown in the following benchmarks ) in SQL querying, coding, and accurately following instructions. To learn more, refer to API documentation.

Enterprise 114

Enterprise APIs Benchmark Scripts 114

SharpenCX

FEBRUARY 4, 2021

Decide how much time you’ll dedicate to upfront training, what team members will own agent training, and what kind of documentation you need to support your efforts. You document those processes as a reference point for your team. Document the essentials that your agents and leaders need to know to be successful and meet expectations.

Call Center 67

Call Center Customer Service virtual call center Coaching 67

aircall

MARCH 24, 2021

Overall, a well-documented sales prospecting plan equips all sales team members with the exact tools they need to work efficiently and get measurable results. . The scripts and tools sales agents are using don’t seem to match the company’s marketing efforts. . Craft sales scripts for prospecting. .

Best practices 62

Best practices Sales Scripts Outbound sales 62

AWS Machine Learning

MAY 8, 2023

The trtexec tool has three main purposes: Benchmarking networks on random or user-provided input data. The TensorRT_backend repo contains the documentation and source for the backend. script from the following cell. While waiting for the command to finish running, you can check the scripts used in this step.

Engineering 90

Engineering APIs Best practices Scripts 90

AWS Machine Learning

APRIL 27, 2023

The steps are described in the AWS Neuron Documentation. She is also part of the Technical Field Community dedicated to hardware acceleration and helps with testing and benchmarking AWS Inferentia and AWS Trainium workloads. and a C++17 compatible compiler in a Linux environment. customop_ml/ neuron repository example, we have a build.py

APIs 75

APIs Engineering Scripts Benchmark 75

Call Experts

JANUARY 17, 2019

Design surveys, contact center scripts, and the customer experience to encourage feedback and acknowledge client needs. Documentation Enhances the Workplace. Customer Service benchmarks show the importance of a great procedure! Customer expectations grow with each passing year and the advent of new technologies. Free your Phone!

outsourcing 53

outsourcing Call Center Answering services Contact Center 53

JustCall

DECEMBER 1, 2022

There is no set benchmark for the length of ACW. ACW helps agents to document all details, update relevant teams and plan further action plans. This can be used to optimize the script or to inform the agent of an error made during the previous call. ACW varies according to customer requests and solution requests.

Call Center 52

Call Center CRM Coaching Contact Center 52

Hodusoft

JULY 3, 2023

Post-call work time = the time an agent spent on post-call work after the ending of the call (for example researching, documenting, etc.) The AHT benchmark for financial services as well as the business and IT sector is four minutes and 45 seconds. Number of customer conversations = total number of customer interactions handled.

Average Handle Time 52

Average Handle Time Abandon rate Call Center Interactive Voice Response 52

Comm100

AUGUST 11, 2016

As our 2016 Live Chat Benchmark shows, good service isn’t always the fastest. Take Action: Create a document of your favorite inspirational quotes. Free Download] Live Chat Scripts to Make Stellar Agents. Those tasks are currently your main priorities. What customer care skills have best served you as an operator?

Customer Service 46

Customer Service Scripts Sales Benchmark 46

AWS Machine Learning

SEPTEMBER 1, 2023

Models with larger context windows can understand and generate longer sequences of text, which can be useful for tasks involving longer conversations or documents. Some models may be trained on diverse text datasets like internet data, coding scripts, instructions, or human feedback.

Engineering 120

Engineering Accountability Construction APIs 120

JustCall

FEBRUARY 13, 2023

Provides additional features like calendar management and benchmarking. Call monitoring and scripting are possible with 8×8. Agent scripting – Agents can be provided with predetermined scripts to increase customer engagement. 5 Capterra– 4.1/5 5 TrustRadius– 7.7/10 10 Trustpilot– 3.3/5 5 Capterra– 4.6/5

Interactive Voice Response 52

Interactive Voice Response voip Enterprise call center software 52