NobelBiz

JANUARY 28, 2025

With the advancement of the contact center industry, benchmarks continue to shift and challenge businesses to meet higher customer expectations while maintaining efficiency. Whether you’re measuring agent performance or overall customer satisfaction, staying aligned with modern standards is key to success.

Benchmark 52

Benchmark Contact Center Abandon rate Average Handle Time 52

Hodusoft

OCTOBER 23, 2024

Importance of Measuring NPS for BPO Contact Centers How to Benchmark NPS Tips to Conduct the NPS Survey What is Net Promoter Score (NPS)? Set a Quantifiable Benchmark By calculating NPS, organizations can set a quantifiable benchmark. Now, the question comes, can organizations leverage NPS to drive employee engagement?

Surveys 52

Surveys Benchmark Contact Center Employee engagement 52

Nicereply

SEPTEMBER 4, 2023

What is a Good NPS Score by Industry? Average NPS by Industry NPS Leaders by Industry Benchmarking your Net Promoter Score What is a Good NPS Score for SaaS? However, it’s important to note that industry standards for NPS scores may vary and that benchmarking your score can serve as a good Northstar to reference.

Benchmark 105

Benchmark Surveys Employee engagement Metrics 105

TechSee

MAY 1, 2022

Deploy a feedback survey after customers engage with a new feature or service to help evaluate its success. CSAT industry benchmarks – What Should Your CSAT Score Be? One of the many reasons to calculate the CSAT score is to compare performance to competitors within the industry, and to help understand what strategies work best.

Customer Experience 109

Customer Experience Surveys Benchmark Wireless 109

Interaction Metrics

APRIL 17, 2025

Qualtrics is the industry standard for customer experience surveys. Best For Startups and small teams focused on customer experience or employee engagement who need a flexible, easy-to-launch survey solution. Reports include real-time results, demographic breakouts, benchmarks, and improvement priorities.

Surveys 48

Surveys Enterprise B2B Analytics 48

Calabrio

MARCH 22, 2025

To foster a healthy, engaged culture, prioritize open communication, provide regular feedback and recognition, and offer opportunities for professional development. But how do you manage and improve the contact center processes and workflows theyre involved in?

Best practices 52

Best practices Contact Center Management Call Center 52

Nicereply

JULY 10, 2023

Employee Net Promoter Score: why you should care about it? Employee engagement has become a key metric for high-performing businesses to track since it was introduced over three decades ago. Year after year, statistics have shown a clear link between highly engaged employees and better business outcomes.

Employee engagement 70

Employee engagement Surveys Metrics Feedback 70