Benchmark Employee engagement outsourcing 
CCNG
JANUARY 25, 2023
For practical steps your organization can implement to promote employee engagement, read our article: 7 Drivers of Employee Engagement Are You Fostering the ‘Souring Process’? You need to be engaging for your teams to engage. Are you looking for tips on how to improve employee engagement?
HGS
SEPTEMBER 30, 2015
Managing Knowledge Transfer During Contact Center Outsourcing Transition. Whether it’s an in-house contact center moving to an outsourced environment for the first time or a migration of business from one outsourcer to another, knowledge transfer can be a big risk factor for both a successful transition and steady state operations.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Callminer
OCTOBER 11, 2018
FCR on social/text needs to be amended to first conversation resolution as customers rarely provide all info needed to resolve a query upfront, but measuring this provides a benchmark you can use against other channels. Employee engagement. Nathan Sansby @FMOutsource.
Call Experts
MAY 30, 2019
Employee engagement is the passionate communication and management of operational goals and company mission. Participation is the focus of many employee engagement models. In practice, it may appear like a complicated process to manage and optimize employee engagement. Technology influences employees.
COPC
SEPTEMBER 26, 2022
a global customer experience (CX) consulting firm, announces the launch of its 14-part Employee Engagement Research Series. The first report provides a global view of employee engagement data and is now available at no cost. There is no cost to download Employee Engagement Research Series reports.
Fonolo
FEBRUARY 18, 2021
For example, if you’re looking to increase productivity and agent performance, you’re likely looking at a larger goal of improving employee engagement. It can be tempting to fall back on the classic solutions, such as hiring more agents or outsourcing your call center. Create a benchmark for success.
COPC
MAY 31, 2022
They also merit increasing employee engagement initiatives. has launched its Global Benchmarking Series (GBS). The original purpose was to set the precedent of what outsourced customer contact suppliers should deliver to buyers. emerged as a training and certification entity for the outsourced service providers.
Expert insights. Personalized for you.
195 
Let's personalize your content