AWS Machine Learning

JULY 9, 2024

Sonnet currently ranks at the top of S&P AI Benchmarks by Kensho , which assesses large language models (LLMs) for finance and business. For example, there could be leakage of benchmark datasets’ questions and answers into training data. Anthropic Claude 3.5 Kensho is the AI Innovation Hub for S&P Global. Anthropic Claude 3.5

Finance 125

Finance Benchmark industry standards Accountability 125

AWS Machine Learning

DECEMBER 3, 2024

It examines service performance metrics, forecasts of key indicators like error rates, error patterns and anomalies, security alerts, and overall system status and health. This unified view enables everyone supporting your enterprise software to understand and act on insights about application health and performance.

Customer Experience 107

Customer Experience Engineering Enterprise Benchmark 107

AWS Machine Learning

OCTOBER 26, 2022

To help determine whether a serverless endpoint is the right deployment option from a cost and performance perspective, we have developed the SageMaker Serverless Inference Benchmarking Toolkit , which tests different endpoint configurations and compares the most optimal one against a comparable real-time hosting instance.

Benchmark 91

Benchmark Metrics Enterprise Management 91

Interaction Metrics

JANUARY 31, 2025

Winner: Interaction Metrics Interaction Metrics took the top spot in the list, but for good reason: It’s the only company on the list that provides 100% scientific, done-for-you customer satisfaction surveys with transparent online pricing. Interaction Metrics company handles everything from start to finish.

Surveys 62

Surveys Metrics Benchmark Consulting 62

ChurnZero

JUNE 24, 2022

In our webinar, 2022 SaaS retention benchmarks , SaaS Capital Manager Director Rob Belcher shares the results from their 11th annual B2B SaaS benchmarking survey. You can download the full report for net retention and gross retention benchmarks as well as retention metrics in relation to ACV, growth, size, and more.

Benchmark 98

Benchmark SaaS Metrics B2B 98

AWS Machine Learning

APRIL 29, 2025

To mitigate this challenge, thorough model evaluation, benchmarking, and data-aware optimization are essential, to compare the Amazon Nova models performance against the model used before the migration, and optimize the prompts on Amazon Nova to align performance with that of the previous workload or improve upon them.

Metrics 86

Metrics Engineering Best practices Benchmark 86

Callminer

AUGUST 1, 2017

Metrics, Measure, and Monitor – Make sure your metrics and associated goals are clear and concise while aligning with efficiency and effectiveness. Make each metric public and ensure everyone knows why that metric is measured. Jeff Greenfield is the co-founder and chief operating officer of C3 Metrics.

Contact Center 334

Contact Center Call Center Average Handle Time Real estate 334

ChurnZero

JUNE 2, 2021

SaaS Capital joined us for a webinar to share the results from their 10th annual B2B SaaS benchmarking survey. If they stop using it, depending on what the metric is that it’s based on, it’s more volatile. Is the bar across the same for a SMB-focused company versus an enterprise-focused company?

Benchmark 98

Benchmark SaaS B2B B2C 98

AWS Machine Learning

MARCH 11, 2025

SageMaker AI provides enterprise-grade security features to help keep your data and applications secure and private. Logging and monitoring You can monitor SageMaker AI using Amazon CloudWatch , which collects and processes raw data into readable, near real-time metrics. For more details, see Configure security in Amazon SageMaker AI.

Metrics 78

Metrics Benchmark Enterprise Telecommunications 78

AWS Machine Learning

JUNE 24, 2022

As enterprise businesses embrace machine learning (ML) across their organizations, manual workflows for building, training, and deploying ML models tend to become bottlenecks to innovation. Building an MLOps foundation that can cover the operations, people, and technology needs of enterprise customers is challenging. About the Author.

Enterprise 122

Enterprise Engineering Accountability APIs 122

Inbenta

OCTOBER 30, 2024

The benchmarks for customer service teams include customer satisfaction, NPS, churn, resolution rate, handle time and other metrics that measure customer service quality, effectiveness and efficiency.   Keeping KPIs high during peak periods can be difficult.

Self service 52

Self service Benchmark Chatbots Enterprise 52

Totango

APRIL 26, 2019

By tracking the right customer onboarding metrics and then using that information to guide customer engagements. Creating and Tracking Customer Onboarding Metrics. All your customer onboarding metrics should be created and tracked within a customer success platform. There are several metrics to effectively measure adoption rate.

Metrics 94

Metrics Benchmark Surveys Education 94

AWS Machine Learning

NOVEMBER 19, 2024

The technical sessions covering generative AI are divided into six areas: First, we’ll spotlight Amazon Q , the generative AI-powered assistant transforming software development and enterprise data utilization. Learn how Toyota utilizes analytics to detect emerging themes and unlock insights used by leaders across the enterprise.

APIs 106

APIs Enterprise Best practices Government 106

AWS Machine Learning

JUNE 9, 2023

a low-code enterprise graph machine learning (ML) framework to build, train, and deploy graph ML solutions on complex enterprise-scale graphs in days instead of months. Enterprise graphs can require terabytes of memory storage, requiring graph ML scientists to build complex training pipelines. GraphStorm 0.1

Enterprise 104

Enterprise Construction Engineering Metrics 104

ChurnZero

MARCH 18, 2022

With so many SaaS metrics floating around, and even more opinions on when and how to use them, it can be hard to know if you’re measuring what really matters. Leading SaaS expert, Dave Kellogg, and ChurnZero CEO, You Mon Tsang, sat down to answer all the questions you want to know about SaaS metrics like ARR, NRR, GRR, LTV, and CAC (i.e.,

SaaS 98

SaaS Metrics Surveys Enterprise 98

AWS Machine Learning

MAY 2, 2024

As new embedding models are released with incremental quality improvements, organizations must weigh the potential benefits against the associated costs of upgrading, considering factors like computational resources, data reprocessing, integration efforts, and projected performance gains impacting business metrics.

Benchmark 130

Benchmark Metrics Enterprise APIs 130

Interaction Metrics

APRIL 17, 2025

If youre a large enterprise with a team of analysts and a six-figure budget, it might be perfect. At Interaction Metrics, we help organizations of all sizes improve how they collect and use feedback. Ill get to the top 17 Qualtrics alternatives in just a minute, but first, a shameless plug for Interaction Metrics.

Surveys 48

Surveys Enterprise B2B Analytics 48

AWS Machine Learning

MARCH 27, 2025

Where discrete outcomes with labeled data exist, standard ML methods such as precision, recall, or other classic ML metrics can be used. These metrics provide high precision but are limited to specific use cases due to limited ground truth data. If the use case doesnt yield discrete outputs, task-specific metrics are more appropriate.

Education 112

Education Engineering APIs Enterprise 112

CSM Magazine

MARCH 26, 2025

Continuous education involves more than glancing at release announcements it includes testing beta features, benchmarking real world results, and actively sharing insights. Automated checks flag issues early, while metrics solutions like Prometheus track real-time performance.

Finance 52

Finance Benchmark Enterprise Surveys 52

AWS Machine Learning

AUGUST 2, 2024

GraphStorm is a low-code enterprise graph machine learning (GML) framework to build, train, and deploy graph ML solutions on complex enterprise-scale graphs in days instead of months. Comprehensive study of LM+GNN for large graphs with rich text features Many enterprise applications have graphs with text features. Dataset Num.

APIs 119

APIs Benchmark Construction Enterprise 119

AWS Machine Learning

AUGUST 7, 2024

As you aim to bring your proofs of concept to production at an enterprise scale, you may experience challenges aligning with the strict security compliance requirements of their organization. Optionally, you can commit to third-party version control systems such as GitHub, GitLab, or Enterprise Git.

Government 119

Government Benchmark Scripts Enterprise 119

Amity

OCTOBER 23, 2018

Tracking the proper metrics is essential in understanding how your business is performing. For now let’s concentrate on the following four main metrics. This really depends on your industry so you want to familiarize yourself with industry benchmarks. One last word on best practices around customer success metrics.

Metrics 76

Metrics Best practices Customer retention SaaS 76

Pointillist

NOVEMBER 11, 2019

By Stephanie Ventura Metrics tracking is a vital element of every call center. However, aiming to track all possible call center metrics can lead to information overload. Instead, organizations must focus on metrics that yield the greatest insight. Why is FCR considered so essential? The reason? What is First Call Resolution?

First call resolution 74

First call resolution Call Center Metrics Benchmark 74

Kayako

JULY 27, 2017

And there’s so many metrics you can track ! Some of the best metrics can help you to analyze the health of your team and their relationship with your customers. You can use these metrics to be a hero and champion to your cause for other teams. 5 Metrics that shape your SaaS customer support model. What will it tell you?

Metrics 80

Metrics SaaS Surveys Enterprise 80

Interaction Metrics

APRIL 24, 2025

Introduced by Matt Dixon and Corporate Executive Board (CEB) in 2010, CES is now a core metric in many customer experience programs. Interaction Metrics is a leading survey company. Weve seen how strategically measuring your customer effort score can reveal moments of struggle that other metrics miss. One question. One number.

Customer effort 48

Customer effort Metrics Surveys Self service 48

AWS Machine Learning

SEPTEMBER 6, 2024

This post focuses on evaluating and interpreting metrics using FMEval for question answering in a generative AI application. FMEval is a comprehensive evaluation suite from Amazon SageMaker Clarify , providing standardized implementations of metrics to assess quality and responsibility. Question Answer Fact Who is Andrew R.

Best practices 93

Best practices Metrics Sales Benchmark 93

AWS Machine Learning

FEBRUARY 24, 2025

Performance metrics and benchmarks According to Mistral, the instruction-tuned version of the model achieves over 81% accuracy on Massive Multitask Language Understanding (MMLU) with 150 tokens per second latency, making it currently the most efficient model in its category. His area of focus is AI for DevOps and machine learning.

APIs 92

APIs Enterprise Benchmark Feedback 92

Totango

NOVEMBER 5, 2019

Product usage metrics reveal the relationship your customer has with your product—and provide context for the relationship you should be having with your customer. Product usage metrics tell you how your customer is currently using your service so you can tell them how to make even better use of it in the future. Feature usage.

Metrics 64

Metrics Enterprise Benchmark Accountability 64

HGS

JUNE 28, 2018

While there may be pressure to cut costs, there is little evidence of outsourcing at an enterprise level. At this stage, the organization executives have either assessed the success of a pilot outsourcing program and have decided to proactively pursue it at an enterprise level or external pressures have forced the organization to act.

outsourcing 130

outsourcing Healthcare Business Process Outsourcing Strategic Value 130

Taylor Reach Group

AUGUST 23, 2017

Metrics, Key Performance Indicators (KPI’s), Reports – we have a lot of names for the information and data we review to help keep our centers on track and performing as we want them to. To understand the metrics and reporting that we should be looking at, we need to look at the reasons that reporting exists in the first place.

Metrics 66

Metrics Contact Center Schedule adherence Coaching 66

AWS Machine Learning

FEBRUARY 8, 2023

In this option, you select an ideal value of an Amazon CloudWatch metric of your choice, such as the average CPU utilization or throughput that you want to achieve as a target, and SageMaker will automatically scale in or scale out the number of instances to achieve the target metric. However, you can use any other benchmarking tool.

Benchmark 103

Benchmark Metrics APIs Engineering 103

AWS Machine Learning

NOVEMBER 22, 2023

To build an enterprise solution, developer resources, cost, time and user-experience have to be balanced to achieve the desired business outcome. As data and system conditions change, the model performance and efficiency metrics are tracked to ensure retraining is performed when needed.

APIs 119

APIs Metrics Benchmark Enterprise 119

AWS Machine Learning

FEBRUARY 24, 2023

In addition, load testing can help guide the auto scaling strategies using the right metrics rather than iterative trial and error methods. For the context of load testing in this post, you can download our sample code from the GitHub repo to reproduce the results or use it as a template to benchmark your own models.

Benchmark 104

Benchmark Metrics Enterprise Advertising 104

ChurnZero

JUNE 24, 2022

In our webinar, 2022 SaaS retention benchmarks , SaaS Capital Manager Director Rob Belcher shares the results from their 11th annual B2B SaaS benchmarking survey. You can download the full report for net retention and gross retention benchmarks as well as retention metrics in relation to ACV, growth, size, and more.

Benchmark 52

Benchmark SaaS Metrics B2B 52

Fonolo

SEPTEMBER 9, 2021

You’ll increase customer loyalty with strong customer service; in fact, customer support is now considered a growth driver by leading enterprises. Call center metrics offer unique insight into the progress of your customer service strategy. DID YOU KNOW? Set your customer service goals. How to analyze your call center data.

Customer Service 108

Customer Service Abandon rate Average Handle Time Call Center 108

CCNG

JANUARY 4, 2023

One manager said it feels like efforts at improving these satisfaction metrics have “hit a wall.” Modern knowledge management involves enterprise software (usually cloud-based) which agents access from their desktops. Consider a knowledge management {KM} system that reduces your Average Handle Time metric from 5 minutes to 4.5

Customer Experience 195

Customer Experience Contact Center CCNG Self service 195

Calabrio

MARCH 7, 2025

Call Center Industry Turnover Rate Benchmarks Call center turnover rates are notoriously high compared to other industries. Depending on the type of work performed, typical benchmarks range from as low as 15% to 45%, or even higher. And employee churn among new hires can be especially high. Contact center industry averages vary.

Call Center 52

Call Center Benchmark Contact Center Gamification 52