AWS Machine Learning

OCTOBER 2, 2024

Laying the groundwork: Collecting ground truth data The foundation of any successful agent is high-quality ground truth data—the accurate, real-world observations used as reference for benchmarks and evaluating the performance of a model, algorithm, or system. Task completion rate – This measures the success rate of the agent.

Best practices 93

Best practices APIs Metrics Accountability 93

AWS Machine Learning

APRIL 12, 2023

Games24x7 is one of India’s most valuable multi-game platforms and entertains over 100 million gamers across various skill games. All the training and evaluation metrics were inspected manually from Amazon Simple Storage Service (Amazon S3). This is a guest blog post co-written with Hussain Jagirdar from Games24x7. cpu-py39-ubuntu20.04-sagemaker",

Scripts 95

Scripts APIs Metrics Best practices 95

AWS Machine Learning

OCTOBER 5, 2022

The decision tree provided the cut-offs for each metric, which we included as rules-based logic in the streaming application. At the end, we found that the LightGBM model worked best with well-calibrated accuracy metrics. Media Application Architect with 25+ years of experience, with focus on Media and Entertainment.

Calibration 101

Calibration Engineering Automotive Analytics 101

CSM Magazine

MARCH 9, 2018

Customers rate their experience using over 30 metrics covering staff professionalism, quality and efficiency, ease of doing business, timeliness, problem solving, complaint handling and attitudes towards trust and reputation. ReactCX clients out performed the add-on sales UK benchmark by 15% in 2017”.

Customer Experience 40

Customer Experience B2C Entertainment Benchmark 40

AWS Machine Learning

SEPTEMBER 1, 2023

The final outcome will be aggregated results that combine the scores of all the outputs (calculate the average precision or human rating) and allow the users to benchmark the quality of the models. After the evaluation results have been collected, we propose choosing a model based on several dimensions.

Engineering 121

Engineering Accountability Construction APIs 121

Taylor Reach Group

MAY 24, 2018

The SWPP Annual Conference will provide multiple educational sessions, facilitated discussions on relevant topics, and a vendor showroom, as well as great food, exciting entertainment, and spectacular fun! Learn from industry experts and your peers in almost 80 different sessions during this exciting event. and Now What?’

Contact Center 48

Contact Center Healthcare Best practices Call Center 48

Comm100

SEPTEMBER 10, 2018

However it’s possible to look for ways to entertain them thinking about another thing to make their wait time go faster. Unfortunately, while this statistic might make sense, the data in our Live Chat Benchmark report has shown that the customer satisfaction rate for chat has dropped by over 3% this year.

Customer Service 45

Customer Service B2C B2B Journey mapping 45

Netomi

JANUARY 5, 2022

Mr. Ray helps CX and marketing leaders to launch and manage successful CX programs, gather and use voice of the customer (VoC) data more effectively, align CX metrics to the right leading indicators of success, and improve the use of customer journey maps and personas. Kate serves Application Development & Delivery Professionals.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

AWS Machine Learning

MARCH 5, 2025

Running deterministic evaluation of generative AI assistants against use case ground truth data enables the creation of custom benchmarks. These benchmarks are essential for tracking performance drift over time and for statistically comparing multiple assistants in accomplishing the same task.

Best practices 76

Best practices Enterprise Metrics Benchmark 76