Benchmark Exercises Upselling 
Totango
FEBRUARY 5, 2019
With constant customer engagement and data monitoring, though, you can use change as an agent for personalizing your messaging and upselling your service. Help them benchmark their success by using statistics and accurate metrics so their growth becomes more visible. Maintaining Customer Success Effort.
ChurnZero
JANUARY 26, 2021
From technical support to renewals and upselling, this role might be one of the most confusing and misunderstood jobs in all of tech. . The exercise of joint success planning itself is a collaborative one (hence the word “joint” in its name). The range of responsibilities of Customer Success Managers (CSM) in the industry is dizzying.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Ann Michaels and Associates
JULY 14, 2023
Benchmarking performance: CI enables companies to compare their performance with that of competitors, identify areas for improvement, and set realistic goals. Competitive benchmarking : Mystery shopping can compare a company’s performance against its competitors.
Pointillist
JULY 25, 2018
What are the quantitative business goals that will influence the journey analytics project e.g., churn, retention, acquisition, cross-sell, upsell, purchase, rate of renewal etc.? Has a journey mapping exercise ever been conducted? Upsell and Cross-sell Revenue Growth. Do they track customer journeys? Build a Team. Churn Rate.
Amity
APRIL 15, 2016
At first, your goals may be to simply get some exercise. When a customer success team encourages, influences and supports a customer’s journey, the customer continues to see value, uses more of the product through upsells and cross-sells, and becomes more loyal (aka sticky). The more you run, however, the easier it becomes.
JustCall
JULY 23, 2020
Measuring your sales metrics and KPIs is a healthy exercise for improving overall sales performance. However, there's an industry benchmark based on which you can assess your performance. According to industry benchmark research, the average sales cycle length for B2B companies is 102 days ( source ). Upselling Rate.
ChurnZero
JULY 9, 2020
Benchmarking – Entering the arena to win an award provides the opportunity to compare your Customer Success team with others in the industry. The entire exercise of nominating your company could hold more value for your team than actually winning the award. Uncover Opportunities With Upsell Campaigns.
Expert insights. Personalized for you.
76 
Let's personalize your content