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It automates your support process and reduces the number of tickets assigned to the agent. This lets the agent give the first response quickly. Research says: Extensive automation by helpdesk reduces the resolution rate by a minimum of three times. FirstCallResolution (FCR). About the Author.
A scalable call/contact center that can seamlessly adjust its resources and capabilities as the organization evolves, can easily handle increasing call volumes and customer interactions without compromising on service quality. In most cases, businesses should have lower AHT.
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