Calabrio

MARCH 31, 2025

Workforce Management Contact Center Gamification: What You Need to Know to Use Games for Improved Engagement and Performance Share Did you know that low employee engagement costs the global economy about $8.9 Luckily, there is: its called contact center gamification. Table of Contents: What is Contact Center Gamification?

Gamification 52

Gamification Contact Center Call Center Metrics 52

Fonolo

NOVEMBER 22, 2022

This is a 2-day virtual bootcamp course led by a live ICMI certified instructor, and covers key management practices for the contact center, important terms and definitions, how to meet service levels consistently, best practices in contact center forecasting, and much more! More on ICMI’s Contact Center Management Boot Camp ?.

Call Center 147

Call Center Management Benchmark Contact Center 147

Calabrio

MARCH 7, 2025

Call Center Industry Turnover Rate Benchmarks Call center turnover rates are notoriously high compared to other industries. Depending on the type of work performed, typical benchmarks range from as low as 15% to 45%, or even higher. And employee churn among new hires can be especially high. Contact center industry averages vary.

Call Center 52

Call Center Benchmark Gamification Contact Center 52

Playvox

MARCH 27, 2023

One effective approach to training is to incorporate gamification elements , such as rewards and recognition, into the learning process. Gamify Your Service Center Gamification has become a popular way to motivate employees and boost contact center productivity in service and support centers.

Contact Center 84

Contact Center Gamification Coaching Quality management 84

Serenova

JUNE 5, 2020

You can help combat this by dialing up feedback with quality management tools. With quality management solutions like CxEngage QM , call center agents can be recorded and scored against benchmarks. Gamification options can also promote a stronger feeling of community.

Call Center 75

Call Center Schedule adherence Contact Center Gamification 75

Outsource Consultants

FEBRUARY 27, 2025

However, recent years have seen a remarkable transformation in their approach to quality assurance. At Outsource Consultants, we’ve observed how Indian call centers are setting new benchmarks for service excellence. Some centers have adopted gamification techniques to make product training more engaging.

Call Center 67

Call Center First call resolution Average Handle Time outsourcing 67

Serenova

JUNE 20, 2019

Performance management tools can help here. By giving agents visibility into their performance, they can benchmark their efforts against other agents and themselves. You can also increase engagement by using gamification techniques to reward them when specific goals are achieved. Challenge: FOMO.

Contact Center 40

Contact Center Gamification contact center solutions Benchmark 40