Benchmark Gamification Workshop 
Fonolo
JANUARY 31, 2023
Include workshops and group activities as much as possible! As part of your formal training plan, schedule time to send staff to conventions, classes, and workshops. Use incentives and gamification Call center training material can get pretty dry. Add a few gamification elements and your call center will be singing.
Interaction Metrics
FEBRUARY 20, 2025
We also benchmark your NPS against industry standards, providing critical insights that show where you stand compared to competitors. Provide workshops and targeted coaching based on NPS insights. You can also encourage your customer base to participate through gamification. Research industry benchmarks.
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Playvox
MARCH 27, 2023
This could include a combination of classroom training, on-the-job training, learning courses , and workshops. One effective approach to training is to incorporate gamification elements , such as rewards and recognition, into the learning process. I can attest to the effectiveness of gamification in boosting agent productivity.
Fonolo
JUNE 17, 2015
Use incentives and gamification. This includes workshops and group activities too — and we’d encourage you to incorporate these as much as possible! cctr #training Click To Tweet As part of your formal training plan, work in time to send them to conventions, classes, and workshops. Use incentives and gamification.
NobelBiz
APRIL 18, 2023
Benchmarking Against Industry Standards Benchmarking against industry standards helps operations managers gauge their team’s performance relative to competitors. Why is benchmarking important? One way to tackle these agent-related issues is by introducing gamification into the contact center workflow.
JustCall
MARCH 9, 2023
Here are a few tips call center managers can use and make their own: Listen in on live calls to gather real-time insights on the agent’s performance Listen to call recordings from the past to create best practices and establish the right benchmark for call management Create Q&A scorecards to review and analyse the agent’s performance (..)
Vistio
APRIL 2, 2022
And we also do a couple benchmarking surveys a year for member companies and also have an online forum, some private meeting groups for members to be able to exchange digitally in that environment. And I do that at my conferences and workshops. Again, these are people that are just us like on the ground and leaders.
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