Benchmark Healthcare Wait times 
Hodusoft
FEBRUARY 19, 2025
5 Ways to Reduce Average Wait Time in Call Center Just imagine this scenario. The total time you had to wait before getting connected to a live customer service representative is about four minutes. According to a study , conducted by Ozontel in 2021, the average wait time within contact centers was 46 seconds.
3CLogic
MARCH 27, 2025
Whether citizens are applying for permits, accessing healthcare services, or resolving tax inquiries, expectations have shifted. 2 High call volumes and long wait times Limited staffing and increasing demand for services result in frustrating delays for citizens seeking assistance. The result?
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Zappix
FEBRUARY 28, 2024
Healthcare, traditionally known for its intricate webs of paperwork and long wait times, is no exception to this trend. As patients increasingly seek the same level of convenience and efficiency they experience in other sectors, the demand for digital self-service options in healthcare is skyrocketing.
Calltools
AUGUST 19, 2020
This data allows them to bolster those areas to meet or even surpass industry standard call center KPI benchmarks, which is essential for your brand’s reputation. Wait time should be one of your most important call center KPI benchmarks. Wait time should be one of your most important call center KPI benchmarks.
aircall
MARCH 3, 2021
We’ll also discuss how to benchmark call center software and use it to improve call center performances across various industries. Real-time data is helpful for identifying immediate issues within the call center—such as an increase in call volume—so you can manage it quickly. . Call Center Benchmarks Across Industries.
ShepHyken
APRIL 7, 2023
They are constantly searching for affordable options that give them more services for their money. To provide a service that is both affordably priced and meets the customer’s needs, customer support teams and account managers should be aware of those needs and benchmarks set by competitors and budgets.
COPC
JUNE 24, 2024
Staffing shortages and supply chain disruptions further exacerbate these challenges, leading to longer wait times and reduced service quality. While retail and e-commerce sectors show improvements, sectors like telecommunications and healthcare face considerable challenges.
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