Benchmark industry standards Wireless 
TechSee
MAY 1, 2022
CSAT industry benchmarks – What Should Your CSAT Score Be? One of the many reasons to calculate the CSAT score is to compare performance to competitors within the industry, and to help understand what strategies work best. Here are some industry standards: Industry Average CSAT (%). Computer Software 76.
Callminer
AUGUST 1, 2017
Going from 50% first time resolution to 100% first time resolution might sound like a great target, but getting to 60% is already a 20% improvement over the benchmark. A former Verizon Wireless executive, she has over two decades of experience in sales, customer service, and HR. and then measure them obsessively, rewarding improvement.
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