GetFeedback

AUGUST 14, 2019

Measuring just a piece of this journey can seem short-sighted or not as powerful as other CX metrics, like Net Promoter Score (NPS). CX shouldn’t ever be measured by one metric alone. Customers and their experiences are complex and nuanced, so there’s no perfect metric. That alone is a powerful way to use CSAT.

Metrics 109

Metrics Journey mapping Surveys Coaching 109

AWS Machine Learning

FEBRUARY 12, 2025

We also included a data exploration script to analyze the length of input and output tokens. For demonstration purposes, we select 3,000 samples and split them into train, validation, and test sets. You need to run the Load and prepare the dataset section of the medusa_1_train.ipynb to prepare the dataset for fine-tuning.

Scripts 76

Scripts Metrics Engineering Accountability 76

Hodusoft

NOVEMBER 6, 2024

Performance in a contact center refers to how effectively agents manage calls, resolve issues, and meet established benchmarks. Service Level Agreements (SLAs): Ensure compliance with SLAs, which outline expected service levels and performance metrics. Together, performance and QA form the backbone of a successful contact center.

Best practices 52

Best practices Contact Center Contact center software Abandon rate 52

Calabrio

MARCH 27, 2025

This is why the amount of time spent on interactions is a key metric for ensuring the efficiency of your customer service. Contact Center AHT Components: Its important to understand that average handle time is, in a sense, a metric of metrics. Setting an Average Handle Time Benchmark: What is a Good AHT?

Average Handle Time 52

Average Handle Time Best practices Contact Center Metrics 52

AWS Machine Learning

AUGUST 7, 2024

The SageMaker approval pipeline evaluates the artifacts against predefined benchmarks to determine if they meet the approval criteria. You can either have a manual approver or set up an automated approval workflow based on metrics checks in the aforementioned reports. We now explore this script in more detail.

Government 113

Government Benchmark Scripts Enterprise 113

Spearline

JULY 21, 2022

Consequently, no other testing solution can provide the range and depth of testing metrics and analytics. And testingRTC offers multiple ways to export these metrics, from direct collection from webhooks, to downloading results in CSV format using the REST API. Happy days! You can check framerate information for video here too.

Scripts 98

Scripts APIs Metrics Analytics 98

Quality Contact Solutions

OCTOBER 25, 2021

By Marcia Jenkins, Senior Operations Manager According to the 2021 Membership Marketing Benchmark report, it has been a challenging year for association membership. Scripting: The key to ensuring the long-term effectiveness of your outbound telemarketing script may be to eliminate the “script.” Is it failing?

Telemarketing 98

Telemarketing Scripts Benchmark Upselling 98

Fonolo

DECEMBER 15, 2022

The Executive Guide to Improving 6 Contact Center Metrics. Keep them up to date on new policies, best customer support practices, adjustments to the call center script, and more. As a contact center leader, it’s easy to get caught up in high-level metrics and reports. Improve the Customer Journey.

Call Center 138

Call Center Contact center software Abandon rate Self service 138

Totango

JUNE 24, 2022

The digital nature of SaaS customer experience means that success outcomes are defined primarily in terms of digital, measurable key performance indicators, such as product usage metrics. SaaS success outcomes can be defined in terms of measurable digital benchmarks. Onboarding metrics, such as average time-to-value.

Best practices 109

Best practices SaaS Journey mapping B2C 109

AWS Machine Learning

JUNE 17, 2024

For more information on the TPC-H data, its database entities, relationships, and characteristics, refer to TPC Benchmark H. We use a preprocessing script to connect and query data from a PrestoDB instance using the user-specified SQL query in the config file. For more information on processing jobs, see Process data.

Scripts 116

Scripts Engineering Metrics Big data 116

AWS Machine Learning

MAY 29, 2024

The prospect of fine-tuning open source multimodal models like LLaVA are highly appealing because of their cost effectiveness, scalability, and impressive performance on multimodal benchmarks. It sets up a SageMaker training job to run the custom training script from LLaVA. For full parameter fine-tuning, ml.p4d.24xlarge

Scripts 123

Scripts Healthcare Metrics Finance 123

AWS Machine Learning

APRIL 12, 2023

All the training and evaluation metrics were inspected manually from Amazon Simple Storage Service (Amazon S3). The code to invoke the pipeline script is available in the Studio notebooks, and we can change the hyperparameters and input/output when invoking the pipeline.

Scripts 96

Scripts APIs Metrics Best practices 96

Spearline

AUGUST 26, 2022

Well, good news; at Spearline, we have a powerful scheduling tool that will execute test scripts in front of your WebRTC application at any interval throughout the day and night, alerting you to issues before your users even notice. Is your beauty sleep interrupted with nightmares of bad user experiences throughout the week?

Scripts 98

Scripts Benchmark Metrics Contact Center 98

AWS Machine Learning

JANUARY 10, 2023

From there, we dive into how you can track and understand the metrics and performance of the SageMaker endpoint utilizing Amazon CloudWatch metrics. We first benchmark the performance of our model on a single instance to identify the TPS it can handle per our acceptable latency requirements. Metrics to track.

Best practices 84

Best practices Scripts APIs Metrics 84

AWS Machine Learning

JANUARY 19, 2024

The goal of NAS is to find the optimal architecture for a given problem by searching over a large set of candidate architectures using techniques such as gradient-free optimization or by optimizing the desired metrics. The performance of the architecture is typically measured using metrics such as validation loss. training.py ).

Metrics 116

Metrics Scripts Benchmark Enterprise 116

Balto

JANUARY 21, 2025

Thats where call center agent performance metrics come in. When the right metrics are tracked and acted upon, the results are undeniable. Lets explore how these performance metrics provide the foundation for a thriving call center and set you up to exceed both customer and business goals. But how do you measure success?

Metrics 52

Metrics Call Center Abandon rate Average Handle Time 52

Balto

JANUARY 2, 2025

Thats where call center agent performance metrics come in. When the right metrics are tracked and acted upon, the results are undeniable. Lets explore how these performance metrics provide the foundation for a thriving call center and set you up to exceed both customer and business goals. But how do you measure success?

Metrics 52

Metrics Call Center Abandon rate Average Handle Time 52

AWS Machine Learning

FEBRUARY 6, 2023

The former question addresses model selection across model architectures, while the latter question concerns benchmarking trained models against a test dataset. This post provides details on how to implement large-scale Amazon SageMaker benchmarking and model selection tasks. swin-large-patch4-window7-224 195.4M efficientnet-b5 29.0M

APIs 82

APIs Scripts Metrics Benchmark 82

Calltools

FEBRUARY 16, 2022

It may sound complicated, but a fairly simple set of KPI metrics can help you measure your lead source ROI. The most important KPI metrics for monitoring your lead source ROI are: Cost per Acquisition. There is no benchmark that determines whether your CPA is good enough or not. Sales script that needs improvement.

Metrics 52

Metrics Scripts Sales CRM 52

JustCall

JULY 23, 2020

In this blog, we'll run you through all the important sales metrics and KPIs you need to assess for optimum results. . Measuring your sales metrics and KPIs is a healthy exercise for improving overall sales performance. But, weighing every other metric under the sun means you're in for a waste of your precious time.

Sales 52

Sales Metrics Upselling Benchmark 52

AWS Machine Learning

OCTOBER 27, 2022

Our benchmarks show up to 46% price performance benefit after enabling heterogeneous clusters in a CPU-bound TensorFlow computer vision model training. Performance benchmark results. The quick way to identify a CPU bottleneck is to monitor CPU and GPU utilization metrics for SageMaker training jobs in Amazon CloudWatch.

Scripts 80

Scripts Benchmark Metrics Transportation 80

AWS Machine Learning

MARCH 27, 2025

Where discrete outcomes with labeled data exist, standard ML methods such as precision, recall, or other classic ML metrics can be used. These metrics provide high precision but are limited to specific use cases due to limited ground truth data. If the use case doesnt yield discrete outputs, task-specific metrics are more appropriate.

Education 101

Education Engineering APIs Enterprise 101

AWS Machine Learning

DECEMBER 5, 2023

In this post, we show a high-level overview of how SMDDP works, how you can enable SMDDP in your Amazon SageMaker training scripts, and the performance improvements you can expect. Below is a sample result on 32 p4d instances comparing NCCL and SMDDP AllGather. 24xlarge nodes (512 NVIDIA A100 GPUs) PyTorch FSDP 97.89

Benchmark 102

Benchmark Engineering Scripts Metrics 102

AWS Machine Learning

SEPTEMBER 26, 2024

The method is trained on a dataset of video clips and achieves state-of-the-art results on fashion video and human dance synthesis benchmarks, demonstrating its ability to animate arbitrary characters while maintaining appearance consistency and temporal stability. The implementation of AnimateAnyone can be found in this repository.

Scripts 113

Scripts APIs Metrics Management 113

Outsource Consultants

JANUARY 27, 2025

At Outsource Consultants, we understand the pivotal role these metrics play in driving success and enhancing customer experiences. By focusing on these essential metrics, contact centers can optimize their operations and deliver outstanding service. Train agents on the impact of these metrics.

Contact Center 67

Contact Center Abandon rate Average Handle Time outsourcing 67

AWS Machine Learning

MARCH 20, 2023

Refer to the appendix for instance details and benchmark data. Use the supplied Python scripts for quantization. Run the provided Python test scripts to invoke the SageMaker endpoint for both INT8 and FP32 versions. Benchmark data The following table compares the cost and relative performance between c5 and c6 instances.

Calibration 89

Calibration Scripts Benchmark APIs 89

AWS Machine Learning

FEBRUARY 1, 2023

These images contain the Neuron SDK (excluding the Neuron driver, which runs directly on the Trn1 instances), PyTorch training script, and required dependencies. Create a training container image Next, we need to create a training container image that includes the PyTorch training script along with any dependencies.

Scripts 97

Scripts Benchmark Management Enterprise 97

AWS Machine Learning

NOVEMBER 16, 2022

The deployments are done using bash scripts, and in this case we use the following command: bash malware_detection_deployment_scripts/deploy.sh -s ' ' -b 'malware- detection- -artifacts' -p -r " " -a. When the training models are complete, you can access the evaluation metrics by selecting Check metrics on the model page.

Scripts 88

Scripts Metrics Accountability Benchmark 88

Outsource Consultants

FEBRUARY 5, 2025

How to Maximize Outsourced Outbound Call Center Performance Set Clear Performance Metrics Effective management of an outsourced outbound call center requires specific, measurable goals. Set realistic targets based on industry benchmarks and your business objectives. Advanced analytics tools to optimize scripts and measure performance.

outsourcing 67

outsourcing Call Center Sales Gamification 67

AWS Machine Learning

AUGUST 3, 2022

To showcase how this reduction can help you getting started with the creation of a custom entity recognizer, we ran some tests on a few open-source datasets and collected performance metrics. In this post, we walk you through the benchmarking process and the results we obtained while working on subsampled datasets. Dataset preparation.

Benchmark 77

Benchmark APIs Metrics Scripts 77

Infinity

MAY 9, 2022

Metrics are the most effective way of monitoring and measuring the performance of your contact centres. Tracking the right metrics can unlock a wealth of insights that will make your call centre operations more effective than ever. How can call centres improve metrics? What are the call centre metrics that need to be tracked?

Metrics 52

Metrics Abandon rate Average Handle Time Analytics 52

AWS Machine Learning

JUNE 29, 2022

Syne Tune allows us to find a better hyperparameter configuration that achieves a relative improvement between 1-4% compared to default hyperparameters on popular GLUE benchmark datasets. training script. We might also care about other objectives, such as training time, (dollar) cost, latency, or fairness metrics.

Benchmark 89

Benchmark Metrics APIs Scripts 89

Callminer

JULY 23, 2019

Lack of Confidence: Some managers are great at meeting metrics and making schedules. Tools like interaction analytics can help call center managers identify relevant issues and deliver precise, targeted feedback to agents and have a more direct impact on metrics like call handling time. I mean, really listen and act on what they say.

Best practices 140

Best practices Feedback Call Center Coaching 140

Comm100

APRIL 9, 2025

They dont just pull answers from a script; they analyze, predict, and adapt. 2025 Live Chat Benchmark Report Uncover key performance benchmarks across industries and see how AI is shaping the future of customer service. Recognizes keywords and follows scripts. Thats all you can say?!” Yeah, those days are over.

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AWS Machine Learning

OCTOBER 2, 2024

Laying the groundwork: Collecting ground truth data The foundation of any successful agent is high-quality ground truth data—the accurate, real-world observations used as reference for benchmarks and evaluating the performance of a model, algorithm, or system. Task completion rate – This measures the success rate of the agent.

Best practices 94

Best practices APIs Metrics Accountability 94

Fonolo

JANUARY 31, 2023

To demonstrate the practical aspect of your customer profiles, write up role-play scripts for each profile and have staff act them out. Or, you might share a few metrics like FCR or abandon rate before and after your team uses Fonolo’s Voice Call-Backs! Act it out. Make the information universally available.

Call Center 141

Call Center Contact Center Coaching Gamification 141

AWS Machine Learning

SEPTEMBER 20, 2022

Even if you already have a pre-trained model, it may still be easier to use its corollary in SageMaker and input the hyperparameters you already know rather than port it over and write a training script yourself. The training and inference scripts for the selected model or algorithm.

Scripts 80

Scripts Metrics Telecommunications Benchmark 80