Sykes

SEPTEMBER 11, 2019

The Global Outsourcing 100 list is considered “the premier benchmark against which all outsourcing service providers are measured.” Sykes Enterprises, Incorporated is a leading provider of multichannel demand generation and customer engagement services for Global 2000 companies and their end customers.

outsourcing 75

outsourcing Multichannel Enterprise Technical Support 75

aircall

FEBRUARY 2, 2018

Your support team has added 5 new agents in the last month, and the website is experiencing traffic like never before, but customer service is not a deductive science. You have to ask questions to know if you’re hitting benchmarks or coming up short. Typeform makes collecting user feedback intuitive and attractive.

Customer Support 103

Customer Support Multichannel First call resolution Analytics 103

Inbenta

MAY 7, 2021

By comparing your average to benchmark times in your industry, you know where you’re starting from. Omnichannel and multichannel strategies offer plenty of opportunity for learning about customers. It’s worth working out your average and seeing how you compare. If so, why? What does VoIP mean for your company? Flexibility.

Customer Service 116

Customer Service Interactive Voice Response voip Multichannel 116

RichCall

SEPTEMBER 13, 2017

Check out what recent reports and experts suggest, and take part in a contact center benchmarking survey to get more accurate data on the current contact center trends. ot CX transformation from contact centers to multichannel, omnichannel, robotics and proactive CX. Global Contact Centre Benchmarking Report, Dimension Data 2017.

Contact Center 64

Contact Center Technology Benchmark Chatbots 64

Hodusoft

SEPTEMBER 18, 2024

Abandonment Rates A recent survey reported average abandonment rates between five percent and eight percent, with the benchmark for healthcare being at nearly seven percent. First Contact Resolution Rate The healthcare industry benchmark for first contact resolution ( FCR ) rate in healthcare is 71 percent.

Call Center 52

Call Center Contact center software Healthcare Contact Center 52

Comm100

FEBRUARY 7, 2018

Paid technical support (Hubspot) — From troubleshooting to making changes to the software, paid technical support can add extra dollar signs to what was once an innocuous bill. Basic systems can fail to collect the customer data needed to create a smooth multichannel user experience.

CRM 52

CRM Enterprise Multichannel SaaS 52