Beyond Philosophy

NOVEMBER 29, 2018

They include: Connect with shoppers: In-person is different than online for obvious reasons. You know that personal connections between people happen with emotions. Brands that navigate the expectations of customers will create the emotional engagement that fosters customer loyalty and retention, whether it’s in-person or online.

Customer Experience 419

Customer Experience Benchmark Advertising Personalization 419

Beyond Philosophy

APRIL 6, 2016

The methods used to understand competitors most often involve one or more approaches to benchmarking. Benchmarking goes beyond competitive analysis to interpret how peer organizations do what they do in terms of quality, time, cost and overall customer value dimensions. It is not copying the best.”

Gamification 236

Gamification Benchmark Automotive Wireless 236

ShepHyken

APRIL 4, 2018

None of these companies or people may be in your industry, but they can be your benchmark for amazing customer service – service that is not based on customer expectations for your industry, but expectations from the best people and companies they’ve ever encountered. That’s where you start.

industry standards 256

industry standards Benchmark Advertising Sales 256

ShepHyken

OCTOBER 4, 2019

This week we feature an article by Dwayne Charrington who writes about how to engage your customers in personalized, meaningful, and relevant ways. Here’s the guide that lends you an insight into engaging your customers in personalized, meaningful, and relevant ways. Send personalized relevant messages.

Benchmark 310

Benchmark Customer retention Feedback Consulting 310

Beyond Philosophy

JUNE 30, 2015

The hammer price, what they call the price announced when he smacks that hammer down and says, “Sold to the person with $180 million dollars!” It is meant to describe how a person feels when the become the top bidder. It is always considered a benchmark. However, it’s a trick. Being the top bidder feels good.

Benchmark 307

Benchmark Customer centricity Marketing Customer Experience 307

Beyond Philosophy

SEPTEMBER 15, 2015

In their 15th annual Net Promoter Benchmark Study, he gave a great presentation of some really interesting stats on NPS. If a person is cognitively depleted (Read: tired), then they are far more likely not to participate and look for an easier path of resistance (read: your competition’s experience).

Banking 383

Banking Telecommunications Consulting Consulting 383

3CLogic

DECEMBER 17, 2024

Rapid technological advancements have affected customer expectations, with 73% demanding better personalization and 81% faster service. resulting in better, faster, more personalized experiences. These solutions are setting new benchmarks for customer satisfaction by empowering organizations to solve more issues faster at a lower cost.

Contact Center 98

Contact Center Self service Coaching Benchmark 98

AWS Machine Learning

JULY 15, 2024

In this post we show you how Mixbook used generative artificial intelligence (AI) capabilities in AWS to personalize their photo book experiences—a step towards their mission. Instead, it provides a creative partner to enable the user’s own storytelling to imbue a book with personal flourishes.

Personalization 116

Personalization Engineering Benchmark Analytics 116

AWS Machine Learning

NOVEMBER 15, 2024

Multimodal embeddings can enable personalized recommendations by understanding user preferences and matching them with the most relevant assets. Multimodal embeddings models can enhance personalization through visual similarity search, where users can upload an image or select a product they like, and the system finds visually similar items.

Benchmark 100

Benchmark Enterprise Construction Engineering 100

Fonolo

APRIL 14, 2022

The best strategy is to use a combination of data reports and benchmarking to ensure your findings reflect “the big picture” Creating a Customer Service Strategy That Drives Business Growth. How to Establish a Net Promoter Score Benchmark. Benchmarking isn’t just about improving your personal best.

Benchmark 91

Benchmark Call Center Surveys Interactive Voice Response 91

Beyond Philosophy

OCTOBER 26, 2018

Colin will reveal how you can benchmark your organizational performance against other companies to determine how you are doing in the new world of behavioural economics and customer experience. Just fill out a short questionnaire and we will then send you a free personalized report!

Benchmark 207

Benchmark Personalization Customer Experience 207

ShepHyken

JUNE 30, 2017

This week we feature an article by Shaista Haque who writes about the top technology trends of 2017 that she believes will disrupt customer experience benchmarks. Read Shep’s latest Forbes Article: Kidbox: A Boxful Of New Ideas For Customer Engagement And Personalized Experiences. Shep Hyken.

Government 236

Government Technology Benchmark call center software 236

Beyond Philosophy

DECEMBER 21, 2018

Colin will reveal how you can benchmark your performance against other companies to determine how you are doing in the new world of behavioral economics and customer experience. Just complete a short questionnaire and we will then send you a free personalized report! How can you apply this to your customer experience?

Benchmark 199

Benchmark Personalization Customer Experience 199

3CLogic

MARCH 27, 2025

Limited digital and self-service options Many agencies lack user-friendly digital tools, forcing residents to rely on phone calls or in-person visits rather than accessing services online. Faster resolutions, reduced wait times, and more personalized service at a lower cost. The result?

Government 96

Government Self service contact center solutions Contact Center 96

ShepHyken

FEBRUARY 24, 2020

Personally, I like them – and especially this article. Everything from privacy to technology to personalization and more is covered in this article. WHICH-50) The 2019 NICE inContact Customer Experience (CX) Transformation Benchmark study captured and compared the attitudes of 2550 consumers in the US, UK and Australia.

Customer Service 206

Customer Service Benchmark Marketing Customer Experience 206

Beyond Philosophy

JANUARY 23, 2019

For example, if you have a multi-step account setup process for a first-time customer on your website, and they are setting up an account at the end of a long day, you can expect them to be more frustrated than a person who is setting up an account first thing in the morning. 4: Replacement. Heuristics are shortcuts in thinking.

Management 361

Management Consulting Consulting Accountability 361

ShepHyken

AUGUST 30, 2021

Here are several ways to drive loyalty using data, feedback, benchmarking with others, and more. The Difference Between Personalization and Customization in Retail CX by Angelo Coletta. A personalized and customized experience is not necessarily the same. My Comment: I love this topic. Maybe both!

Customer Service 43

Customer Service B2B Benchmark Personalization 43

Beyond Philosophy

JANUARY 16, 2019

You come away from it thinking the person who wrote it is very clever, but don’t understand what he or she said at all. If you want to benchmark your organization’s performance in the new world of behavioral economics against other companies, take our short questionnaire. The reason, I believe, is the language.

Customer Experience 279

Customer Experience Benchmark Engineering Consulting 279

ShepHyken

FEBRUARY 5, 2018

(SuperOffice) Today we’re excited to release our new study: The 2018 Customer Service Benchmark report, which is a study of how 1,000 companies handle customer support. Customer service has evolved over the past years; instead of just one-on-one private interaction in person or via phone call, it is now evolved around social med ia as well.

Customer Service 38

Customer Service B2C Benchmark B2B 38

Beyond Philosophy

MAY 8, 2019

If you want to benchmark your organization’s performance in the new world of behavioral economics against other companies, take our short questionnaire. Once you submit, we compare your answers against what we know about the market and send you a free personalized report about where your organization is today.

Construction 389

Construction Customer emotions Consulting Consulting 389

Beyond Philosophy

FEBRUARY 6, 2019

If you want to benchmark your organization’s performance in the new world of behavioral economics against other companies, take our short questionnaire. Once you submit, we compare your answers against what we know about the market and send you a free personalized report about where your organization is today.

Customer Experience 385

Customer Experience Journey mapping Customer centricity Surveys 385

Beyond Philosophy

MARCH 19, 2019

Some of those stories are in person; some are online, and others related in 280 characters or less. If you want to benchmark your organization’s performance in the new world of behavioral economics against other companies, take our short questionnaire. It is also the way to earn the business of their friends, family, and followers.

Customer centricity 337

Customer centricity Customer retention Consulting Consulting 337

Beyond Philosophy

MAY 9, 2019

If you want to benchmark your organization’s performance in the new world of behavioral economics against other companies, take our short questionnaire. Once you submit, we compare your answers against what we know about the market and send you a free personalized report about where your organization is today.

Consulting 379

Consulting Consulting Education Benchmark 379

Beyond Philosophy

AUGUST 14, 2019

The new milkman decided instead of coming around to collect the money in person, he would leave the bill under the bottle and pick up the check the following day from under the mat. If you want to benchmark your organization’s performance in the new world of behavioral economics against other companies, take our short questionnaire.

Customer Experience 331

Customer Experience Benchmark Education Consulting 331

Beyond Philosophy

APRIL 25, 2019

Facial expression analysis uses these landmarks to determine if the person is showing joy or sadness or anger. If the data you collect seems like it’s private, like the customer did not mean to show you this expression, a person will have negative feelings about the technology. So, Is it Creepy?

Technology 296

Technology Entertainment Consulting Consulting 296

Beyond Philosophy

FEBRUARY 19, 2019

If you want to benchmark your organization’s performance in the new world of behavioral economics against other companies, take our short questionnaire. Once you submit, we compare your answers against what we know about the market and send you a free personalized report about where your organization is today.

Benchmark 356

Benchmark Marketing Customer Experience Consulting 356

Beyond Philosophy

JUNE 13, 2019

If you want to benchmark your organization’s performance in the new world of behavioral economics against other companies, take our short questionnaire. Once you submit, we compare your answers against what we know about the market and send you a free personalized report about where your organization is today.

Customer Experience 413

Customer Experience Consulting Consulting Employee engagement 413

Beyond Philosophy

JANUARY 10, 2019

If you want to benchmark your organization’s performance in the new world of behavioral economics against other companies, take our short questionnaire. Once you submit, we compare your answers against what we know about the market and send you a free personalized report about where your organization is today.

Accountability 317

Accountability Customer Experience Entertainment Benchmark 317

TMP Direct

APRIL 2, 2025

They expect instant responses, seamless service, and a personalized experience at every touchpoint. Customers are no longer just comparing products; they are benchmarking service experiences against the best brands in the world. Personalization & Speed: The New Standard Personalization is no longer a bonusits an expectation.

Customer Experience 52

Customer Experience Chatbots Self service Benchmark 52

Beyond Philosophy

MARCH 7, 2019

I was taken by the fact the person presenting was presenting it as if to say, “I don’t know why I bother in presenting this to you.” If you want to benchmark your organization’s performance in the new world of behavioral economics against other companies, take our short questionnaire. I stopped her and asked her why.

Customer emotions 305

Customer emotions Surveys Consulting Consulting 305

Global Response

MARCH 12, 2025

Improved customer satisfaction When it comes to improving customer satisfaction, personalization matters. Based on data from McKinsey, 71% of consumers want personalized experiences in their company interactions. Having these benchmarks set proactively will clarify expectations between agents and customers.

Contact Center 62

Contact Center Analytics First call resolution Abandon rate 62

AWS Machine Learning

FEBRUARY 21, 2025

Audio streaming add-ons In a face-to-face conversation scenario between two people that dont speak the same language, they might have another person as a translator or interpreter. An example workflow consists of the following steps: Person A speaks in their own language, which is heard by Person B and the translator.

Engineering 84

Engineering Technical Support Contact Center Feedback 84

Beyond Philosophy

APRIL 15, 2019

Communication is critical for achieving both personal and sales goals. Suttle says one company had a voice mail message that said the person was “continuously checking messages throughout the day.” It assured her that the person would hear her message soon and would get back to her in a reasonable amount of time. Communicate.

Customer Service 287

Customer Service Airlines Best practices Consulting 287

ShepHyken

NOVEMBER 9, 2018

If you’re not familiar with the concept of using a virtual web assistant, consider how beneficial it would be to pass on busy assignments and day-to-day process to an experienced personal assistant, while you concentrate on higher-level department strategies and development. Order Management and Data Entry. Calendar Scheduling.

CRM 251

CRM Enterprise Benchmark outsourcing 251