AWS Machine Learning

MARCH 3, 2025

Overview of Pixtral 12B Pixtral 12B, Mistrals inaugural VLM, delivers robust performance across a range of benchmarks, surpassing other open models and rivaling larger counterparts, according to Mistrals evaluation. Performance metrics and benchmarks Pixtral 12B is trained to understand both natural images and documents, achieving 52.5%

Benchmark 83

Benchmark APIs Enterprise Construction 83

Beyond Philosophy

FEBRUARY 6, 2019

There is a lack of focus on presenting the business case for your program. If you want to benchmark your organization’s performance in the new world of behavioral economics against other companies, take our short questionnaire. Companies look inside the organization to see what’s good for them.

Customer Experience 385

Customer Experience Journey mapping Customer centricity Surveys 385

Beyond Philosophy

MARCH 25, 2019

We had people in to train us all on how to make this decision using this matrix, which was what to look for in a CRM system and how to “score” the presentation for the data we collected on it. After the presentations and the scoring, the matrix told us to go with Company A’s CRM. So, we didn’t. We’re depending on you to take action.

B2B 332

B2B CRM B2C Education 332

Satrix Solutions

JUNE 15, 2020

Net Promoter Score (NPS) benchmarking presents an interesting challenge for many business leaders. Collectively, we have learned a lot through NPS benchmarking studies. Collectively, we have learned a lot through NPS benchmarking studies. Drawbacks of NPS Benchmarking. Consider a Competitive Benchmark Study.

Benchmark 78

Benchmark B2C Surveys B2B 78

Beyond Philosophy

JANUARY 16, 2019

Some parts of science are presented, reinforced, and secured as fact; these are the trunk and the thick branches coming off the trunk of the tree. If you want to benchmark your organization’s performance in the new world of behavioral economics against other companies, take our short questionnaire. He compares it to a tree.

Customer Experience 279

Customer Experience Benchmark Engineering Consulting 279

CSM Magazine

MARCH 11, 2025

The ASQ Awards are a benchmark in the aviation industry, measuring airport performance directly through feedback collected via 700,000 live surveys in 2024. This year, 95 airports received recognition, with 181 awards presented across multiple categories , ranging from cleanliness to overall passenger enjoyment.

Customer Experience 52

Customer Experience Benchmark Customer centricity Feedback 52

Beyond Philosophy

DECEMBER 20, 2018

We engage in Behavioral Journey Mapping to determine where people are concerning their thinking as they progress through your present Customer Experience, what we call the “As Is” experience. In other words, you already present a mental model for how customers decide things in your experience.

Journey mapping 268

Journey mapping Benchmark Customer Experience Consulting 268

Beyond Philosophy

JANUARY 28, 2019

Perhaps most importantly, these concepts and actions will keep you ahead of the competition, because if these trends at the end of last year say anything, it’s that the competition isn’t fairing much better than you with their Customer Experience at present.

Consulting 348

Consulting Consulting Benchmark Personalization 348

CX Accelerator

APRIL 1, 2020

The problem this presents is one of perception where “Our CX is failing, it’s time to turn it off” becomes an all too common occurrence. Present the facts, with an honest interpretation about what they mean for your business and encourage that message to move through your entire organisation.

Metrics 228

Metrics Morale Benchmark Government 228

AWS Machine Learning

DECEMBER 3, 2024

The custom plugin presents information and insights directly within the Amazon Q Business interface, eliminating the need to switch between the New Relic and Amazon Q interfaces, and enabling faster problem resolution. This report provides clear, actionable recommendations and includes real-time application performance insights.

Customer Experience 99

Customer Experience Engineering Enterprise Benchmark 99

Beyond Philosophy

APRIL 18, 2019

Online, you can present far more products. If you want to benchmark your organization’s performance in the new world of behavioral economics against other companies, take our short questionnaire. They have reduced an assortment of tens of thousands down to three easy steps. You can offer 50 million webcams if you want.

Construction 319

Construction Benchmark Consulting Consulting 319

Beyond Philosophy

MAY 31, 2019

You have probably seen the meme on social media or heard John Mulaney’s joke about the surprising non-issue quicksand presents in adulthood: How to Design for Uncertainty in Your CX. If you want to benchmark your organization’s performance in the new world of behavioral economics against other companies, take our short questionnaire.

Customer Experience 318

Customer Experience Consulting Consulting Benchmark 318

Fonolo

JULY 8, 2021

To calculate NPS scores, you must present your customers with a survey question: “How likely are you to recommend our product or service to a friend or colleague?” Let’s take a look at some NPS benchmarks for different industries: Average NPS by Industry in the USA, 2020. Net Promoter scale. The answers are scored on a 0-10 scale.

Benchmark 142

Benchmark Contact Center Airlines Metrics 142

Beyond Philosophy

FEBRUARY 25, 2019

I talk a lot about how people are irrational and have presented evidence for it. If you want to benchmark your organization’s performance in the new world of behavioral economics against other companies, take our short questionnaire. Most people can get on board with the idea that we are not robots that are purely rational.

Consulting 268

Consulting Consulting Benchmark Customer Experience 268

24-7 InTouch

MARCH 11, 2025

A Proactive Approach to Moderation in Virtual Reality The metaverse presents unparalleled opportunities for connection, immersion, and innovation. This case study highlights how structured, scalable moderation can transform player experiences, setting a benchmark for the industry at large.

Benchmark 52

Benchmark 52

CX Accelerator

APRIL 1, 2020

The problem this presents is one of perception where “Our CX is failing, it’s time to turn it off” becomes an all too common occurrence. Present the facts, with an honest interpretation about what they mean for your business and encourage that message to move through your entire organisation.

Metrics 182

Metrics Morale Benchmark Government 182

AWS Machine Learning

JANUARY 31, 2025

This sets a new benchmark for state-of-the-art performance in critical medical diagnostic tasks, from identifying cancerous cells to detecting genetic abnormalities in tumors. Use FMs for WSI-level tasks Analyzing entire WSIs presents unique challenges due to their massive size, often exceeding 50,000 x 50,000 pixels.

Healthcare 94

Healthcare Scripts Benchmark SaaS 94

Beyond Philosophy

JULY 29, 2019

I presented my plan to spend my budget to improve our experience along with the benefits in customer loyalty we would gain for the investment. I went back to the committee a couple of months after that and presented the same case for my investment with a different name and a new look. However, the committee said no.

Consulting 260

Consulting Consulting Morale Benchmark 260

AWS Machine Learning

JUNE 11, 2024

This post describes how to get started with the software development agent, gives an overview of how the agent works, and discusses its performance on public benchmarks. We are grateful to the team releasing and maintaining this benchmark. We are proud to be able to share our state-of-the-art results on this benchmark.

Benchmark 126

Benchmark Metrics Feedback Personalization 126

Netomi

OCTOBER 31, 2022

Here, we present our insights and top takeaways from The New 9 to 5: The State of CX in the Gig Economy – Customer Service Benchmark Report. View all of our findings in The New 9 to 5: The State of CX in the Gig Economy – Customer Service Benchmark Report ! The Gig Economy + CX.

Benchmark 59

Benchmark Customer Service Customer Support Accountability 59

AWS Machine Learning

FEBRUARY 21, 2025

Providing effective multilingual customer support in global businesses presents significant operational challenges. Through collaboration between AWS and DXC Technology, weve developed a scalable voice-to-voice (V2V) translation prototype that transforms how contact centers handle multi-lingual customer interactions.

Engineering 85

Engineering Technical Support Contact Center Feedback 85

Nicereply

DECEMBER 17, 2024

In this sense, CES can almost act as a gauge of how well a company is doing against its benchmarks and those of competitors. Set Benchmarks and Goals All too many SaaS companies get caught up in CES data collection that they forget the reason they’re doing it altogether: to improve team and product performance.

Customer effort 52

Customer effort SaaS Benchmark Surveys 52

Beyond Philosophy

FEBRUARY 13, 2019

The reaction you get presenting the same process to a customer in the morning is unlike what you would get at night after life has happened to them. If you want to benchmark your organization’s performance in the new world of behavioral economics against other companies, take our short questionnaire.

Consulting 230

Consulting Consulting Benchmark Government 230

CX Accelerator

OCTOBER 25, 2018

One of my all-time favorite sessions as a presenter was “The Case Against NPS” alongside Matt Beckwith. NPS Pros – There is no better metric for benchmarking data…across industries, historical timelines, and geographic regions.There is still no better metric for the overall Customer Experience. NPS still has value.

Journey mapping 140

Journey mapping Metrics Contact Center Benchmark 140

CSM Practice

JUNE 16, 2020

o Revisit the reports and slides you presented so far. Can you introduce a few changes and present KPIs differently than you did before? taking into consideration you are not present in the room). taking into consideration you are not present in the room). Benchmarks. Lessons learned.

Benchmark 92

Benchmark Upselling Surveys Best practices 92

ChurnZero

NOVEMBER 22, 2021

Using these models, you too can learn how to go toe-to-toe with your Finance team by presenting trade-offs to get the headcount you need. In this article, we cover: Budgeting Benchmarks: Do They Cause More Harm than Good? Budgeting Benchmarks: Do They Cause More Harm than Good? Not exactly.

Benchmark 98

Benchmark Finance Best practices Sales 98

AWS Machine Learning

MARCH 6, 2025

Here are some examples of these metrics: Retrieval component Context precision Evaluates whether all of the ground-truth relevant items present in the contexts are ranked higher or not. Evaluate RAG components with Foundation models We can also use a Foundation Model as a judge to compute various metrics for both retrieval and generation.

Metrics 102

Metrics Enterprise APIs Engineering 102

Peter Lavers

FEBRUARY 24, 2015

In fact many business strategies that I’ve seen, which seek to pepper their presentation with customer language, if you look closer are really channel strategies or product strategies – reflecting the current silos in that business. Too few companies have a Customer Strategy, let alone a Customer Insight (CI) Strategy.

Best practices 162

Best practices Marketing Benchmark Feedback 162

AWS Machine Learning

MARCH 11, 2025

Tokens We evaluated SageMaker endpoint hosted DeepSeek-R1 distilled variants on performance benchmarks using two sample input token lengths. DeepSeek-R1-Distill-Llama-8B DeepSeek-R1-Distill-Llama-8B was benchmarked across ml.g5.2xlarge , ml.g5.12xlarge , ml.g6e.2xlarge Then we repeated the test with concurrency 10.

Metrics 71

Metrics Benchmark Enterprise Telecommunications 71

Totango

SEPTEMBER 9, 2022

For SaaS B2B clients, QBR meetings tend to focus on assessing value as measured by KPI performance benchmarks. Generate a report summarizing KPIs benchmarks from the last QBR and progress toward them. Prepare any presentation aids you want to incorporate, such as illustrative stories or graphs summarizing data. Demonstrate ROI.

Best practices 19

Best practices Benchmark Metrics B2B 19

AWS Machine Learning

JUNE 6, 2024

Jina Embeddings v2 is the preferred choice for experienced ML scientists for the following reasons: State-of-the-art performance – We have shown on various text embedding benchmarks that Jina Embeddings v2 models excel on tasks such as classification, reranking, summarization, and retrieval. The answer should only use the presented context.

Benchmark 109

Benchmark Enterprise Construction APIs 109

AWS Machine Learning

AUGUST 2, 2024

we released a LM+GNN benchmark using the large graph dataset, Microsoft Academic Graph (MAG), on two standard graph ML tasks: node classification and link prediction. min 10B 8 31 min 8 41 min 8 8 min 100B 16 61 min 16 416 min 16 50 min More benchmark details and results are available in our KDD 2024 paper. Dataset Num. of nodes Num.

APIs 111

APIs Benchmark Construction Enterprise 111

Spearline

JANUARY 6, 2022

Cloud solutions boast high reliability and present very compelling arguments. Quality levels before a migration can be used as a benchmark to gain full visibility of the impact of infrastructure changes. But, many engineering teams have had their fire fighting experiences. On-premises solutions have their imperfections as well.

Call flow 122

Call flow Contact Center Benchmark contact center solutions 122

ChurnZero

DECEMBER 21, 2022

Presented by: Dave Kellogg , principal, Dave Kellogg Consulting. Presented by: Ryan Johansen , a stress management consultant who trains CS professionals on becoming top performers without burning out. 4/ 2022 SaaS retention benchmarks: How does your company compare? Presented by: Rob Belcher , managing director, SaaS Capital.

SaaS 98

SaaS Benchmark Metrics Consulting 98

Lumoa

APRIL 3, 2018

“ NPS has been a good metric to benchmark and help brands understand the overall outcome of their experience. The full process in described in this presentation. Although the subtitle says "benchmark", don't rush into comparing your scores with top-performing companies. The real value is in the “WHY”. Now it's your turn!

Benchmark 126

Benchmark Feedback Best practices Metrics 126

AWS Machine Learning

MARCH 3, 2025

The device further processes this response, including text-to-speech (TTS) conversion for voice agents, before presenting it to the user. The FM analyzes the prompt and begins generating an appropriate response, streaming it back to the users device.

APIs 72

APIs Benchmark Metrics Healthcare 72

AWS Machine Learning

OCTOBER 4, 2022

We start by describing our benchmarking approach and then present throughput vs. latency curves across batch sizes and data type precision. Benchmarking approach. We use Amazon Simple Storage Service (Amazon S3) as a common data store to download configuration and upload benchmark results for summarization. Model Type.

Benchmark 77

Benchmark Engineering Metrics Technology 77