The Trifecta: Top 3 Customer Success Manager Traits to Increase Customer Retention
Education Services Group
JUNE 18, 2018
That’s why their end goal is a happy AND successful customer who has their benchmarks met and exceeded because of their CSM. We work within that 80 percent to uncover missed opportunities and lost revenue potential. Of course awesome CSMs want “happy” customers, but they know there’s more to actually keeping a customer.
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