Callminer

AUGUST 1, 2017

Bill Dettering is the CEO and Founder of Zingtree , a SaaS solution for building interactive decision trees and agent scripts for contact centers (and many other industries). Interactive agent scripts from Zingtree solve this problem. Agents can also send feedback directly to script authors to further improve processes.

Contact Center 334

Contact Center Call Center Average Handle Time Real estate 334

Callminer

NOVEMBER 25, 2019

Call on experienced managers for guidance in setting up benchmarks. “Experienced call center managers are helpful in setting up the initial performance benchmarks for a new outbound call center program. These benchmarks are, at first, estimated based on the past performance of similar outbound call center projects.

Best practices 182

Best practices Call Center Metrics Average Handle Time 182

Hodusoft

NOVEMBER 6, 2024

Performance in a contact center refers to how effectively agents manage calls, resolve issues, and meet established benchmarks. Agent Script Adherence: Monitoring and measuring how well agents follow provided scripts. Set benchmarks against industry standards and collect as much valuable insights as possible.

Best practices 52

Best practices Contact Center Contact center software Abandon rate 52

Callminer

JANUARY 18, 2021

Encourage agents to cheer up callers with more flexible scripting. “A 2014 survey suggested that 69% of customers feel that their call center experience improves when the customer service agent doesn’t sound as though they are reading from a script. Minimise language barriers with better hires.

Best practices 226

Best practices Call Center Contact Center Scripts 226

TeleDirect

OCTOBER 23, 2023

That’s where a customer service script comes into play. Call handling scripts outline the customer’s journey and prompt the person representing your company to create a memorable and consistent interaction with a client, customer or business associate. They contain the preferred language and answers to commonly asked questions.

Scripts 62

Scripts Personalization Customer Service Call Center 62

AWS Machine Learning

FEBRUARY 12, 2025

We also included a data exploration script to analyze the length of input and output tokens. As a next step, you can explore fine-tuning your own LLM with Medusa heads on your own dataset and benchmark the results for your specific use case, using the provided GitHub repository.

Scripts 76

Scripts Metrics Engineering Accountability 76

CSM Magazine

JULY 27, 2021

A call center scripting tool helps in building scripts for agents handling customer’s complaints and queries. These tools help develop the call center script in a structured way that is easy for both agents and customers to understand. . What Are Call Center Scripts? Decreased training time. Enhanced consistency.

Scripts 52

Scripts Call Center Automotive Telecommunications 52

AWS Machine Learning

MARCH 4, 2024

Current evaluations from Anthropic suggest that the Claude 3 model family outperforms comparable models in math word problem solving (MATH) and multilingual math (MGSM) benchmarks, critical benchmarks used today for LLMs. Media organizations can generate image captions or video scripts automatically.

Benchmark 144

Benchmark Finance Engineering Enterprise 144

airespring

DECEMBER 9, 2015

But nearly all contact center agents follow a script when engaging customers. Scripts ensure that agents are providing accurate information to customers. Given the high turnover rate for employees at most contact centers, scripts save time and money on training. The answer lies in real-time, branch logic dynamic scripting.

Scripts 48

Scripts Contact Center industry standards Benchmark 48

AWS Machine Learning

AUGUST 7, 2024

The SageMaker approval pipeline evaluates the artifacts against predefined benchmarks to determine if they meet the approval criteria. We now explore this script in more detail. Values passed to arguments can be parsed using standard methods like argparse and will be used throughout the script.

Government 115

Government Benchmark Scripts Enterprise 115

Quality Contact Solutions

OCTOBER 25, 2021

By Marcia Jenkins, Senior Operations Manager According to the 2021 Membership Marketing Benchmark report, it has been a challenging year for association membership. Scripting: The key to ensuring the long-term effectiveness of your outbound telemarketing script may be to eliminate the “script.” Is it failing?

Telemarketing 98

Telemarketing Scripts Benchmark Upselling 98

Talkdesk

MAY 12, 2020

It would also be helpful to give new hires information on which KPIs managers will assess, how these are tied to performance evaluations, and practical tips on how to hit their KPI benchmarks. Allow them to listen to recordings and also provide online scripts. Choose recordings that will help you demonstrate a specific point (i.e.,

Contact Center 119

Contact Center Schedule adherence At home agents Scripts 119

AWS Machine Learning

MAY 3, 2023

wheels and set the previously mentioned environment variables # Clone PyTorch benchmark repo git clone [link] # Setup Resnet50 benchmark cd benchmark python3 install.py On successful completion of the inference runs, # the script prints the inference latency and accuracy results python3 run.py

Benchmark 100

Benchmark Best practices Scripts Management 100

AWS Machine Learning

JUNE 17, 2024

For more information on the TPC-H data, its database entities, relationships, and characteristics, refer to TPC Benchmark H. We use a preprocessing script to connect and query data from a PrestoDB instance using the user-specified SQL query in the config file. For more information on processing jobs, see Process data.

Scripts 119

Scripts Engineering Metrics Big data 119

AWS Machine Learning

NOVEMBER 30, 2023

Note that your model artifacts also include an inference script for preprocessing and postprocessing. If you don’t provide an inference script, the default inference handlers for the container you have chosen will be implemented. For these two frameworks, provide the model artifacts in the format the container expects.

Benchmark 125

Benchmark APIs Scripts Engineering 125

Spearline

JULY 21, 2022

Flip the script With testingRTC, you only need to write scripts once, you can then run them multiple times and scale them up or down as you see fit. testingRTC simulates any user behavior using our powerful Nightwatch scripting, you can manage these scripts via our handy git integration.

Scripts 98

Scripts APIs Metrics Analytics 98

Fonolo

DECEMBER 15, 2022

Keep them up to date on new policies, best customer support practices, adjustments to the call center script, and more. TIP: Call center scripts should be considered living documents, as they’ll need to be regularly updated to align with new industry trends, department goals, and both agent and customer feedback.

Call Center 138

Call Center Contact center software Abandon rate Self service 138

AWS Machine Learning

MAY 29, 2024

The prospect of fine-tuning open source multimodal models like LLaVA are highly appealing because of their cost effectiveness, scalability, and impressive performance on multimodal benchmarks. It sets up a SageMaker training job to run the custom training script from LLaVA. For full parameter fine-tuning, ml.p4d.24xlarge

Scripts 127

Scripts Healthcare Metrics Finance 127

AWS Machine Learning

APRIL 26, 2024

Code generation DBRX models demonstrate benchmarked strengths for coding tasks. user Write a Python script to read a CSV file containing stock prices and plot the closing prices over time using Matplotlib. The file should have columns named 'Date' and 'Close' for this script to work correctly.

Transportation 124

Transportation Scripts Accountability Benchmark 124

AWS Machine Learning

AUGUST 18, 2022

The team’s early benchmarking results show 7.3 The baseline model used in these benchmarking is a multi-layer perceptron neural network with seven dense fully connected layers and over 200 parameters. The following table summarizes the benchmarking result on ml.p3.16xlarge SageMaker training instances. Number of Instances.

Scripts 96

Scripts APIs Benchmark Engineering 96

PeopleMetrics

JUNE 30, 2014

Our Cx Culture Navigator benchmarking study included an assessment of the opinions of around 2,800 employees across 10 different organizations. When you listen to employee/customer interactions you hear scripted conversations and inflexible policies not real people with individual discretion to take the right action for the customer.

Customer centricity 111

Customer centricity Benchmark Scripts Customer retention 111

Calabrio

MARCH 27, 2025

Setting an Average Handle Time Benchmark: What is a Good AHT? So, while this industry standard offers a good starting place for contact centers looking to benchmark their own performance, its important to analyze your operations metrics within their historical context to derive insights that guide your strategies for improvement.

Average Handle Time 52

Average Handle Time Best practices Contact Center Metrics 52

AWS Machine Learning

NOVEMBER 27, 2023

In this post, we dive deep into the new features with the latest release of LMI DLCs, discuss performance benchmarks, and outline the steps required to deploy LLMs with LMI DLCs to maximize performance and reduce costs. Performance benchmarking results We compared the performance of the latest SageMaker LMI DLCs version (0.25.0)

Engineering 115

Engineering Benchmark Scripts Advertising 115

AWS Machine Learning

MAY 10, 2023

We cover computer vision (CV), natural language processing (NLP), classification, and ranking scenarios for models and ml.c6g, ml.c7g, ml.c5, and ml.c6i SageMaker instances for benchmarking. You can use the sample notebook to run the benchmarks and reproduce the results. Create an endpoint configuration.

Benchmark 95

Benchmark Best practices Engineering Scripts 95

Totango

JUNE 24, 2022

SaaS success outcomes can be defined in terms of measurable digital benchmarks. Laying out a customer journey map allows CS teams to set measurable goals for each customer experience stage, set benchmarks, and implement automated strategies corresponding to mapped stages. Both automated and manual tracking serve a role.

Best practices 109

Best practices SaaS Journey mapping B2C 109

Spearline

AUGUST 26, 2022

Well, good news; at Spearline, we have a powerful scheduling tool that will execute test scripts in front of your WebRTC application at any interval throughout the day and night, alerting you to issues before your users even notice. Is your beauty sleep interrupted with nightmares of bad user experiences throughout the week?

Scripts 98

Scripts Benchmark Metrics Contact Center 98

AWS Machine Learning

OCTOBER 31, 2022

To get started, follow Modify a PyTorch Training Script to adapt SMPs’ APIs in your training script. In this section, we only call out a few main steps with code snippets from the ready-to-use training script train_gpt_simple.py. The notebook uses the script data_prep_512.py Benchmarking performance. return loss.

Scripts 80

Scripts Benchmark APIs Engineering 80

AWS Machine Learning

OCTOBER 27, 2022

Our benchmarks show up to 46% price performance benefit after enabling heterogeneous clusters in a CPU-bound TensorFlow computer vision model training. Performance benchmark results. You can build logic in your training script to assign the instance groups to certain training and data processing tasks.

Scripts 86

Scripts Benchmark Metrics Transportation 86

AWS Machine Learning

JULY 26, 2023

SageMaker LMI containers provide two ways to deploy the model: A no-code option where we just provide a serving.properties file with the required configurations Bring your own inference script We look at both solutions and go over the configurations and the inference script ( model.py ). The container requires your model.py

Scripts 95

Scripts APIs Benchmark Engineering 95

AWS Machine Learning

JANUARY 10, 2023

We first benchmark the performance of our model on a single instance to identify the TPS it can handle per our acceptable latency requirements. Note that the model container also includes any custom inference code or scripts that you have passed for inference. Any issues related to end-to-end latency can then be isolated separately.

Best practices 90

Best practices Scripts APIs Metrics 90

AWS Machine Learning

DECEMBER 5, 2023

In this post, we show a high-level overview of how SMDDP works, how you can enable SMDDP in your Amazon SageMaker training scripts, and the performance improvements you can expect. Below is a sample result on 32 p4d instances comparing NCCL and SMDDP AllGather. 24xlarge nodes (512 NVIDIA A100 GPUs) PyTorch FSDP 97.89

Benchmark 107

Benchmark Engineering Scripts Metrics 107

AWS Machine Learning

JULY 26, 2023

We’ll cover fine-tuning your foundation models, evaluating recent techniques, and understanding how to run these with your scripts and models. We’ll cover preparing training datasets at scale on AWS, including picking the right instances and storage techniques.

Scripts 96

Scripts Engineering Benchmark Best practices 96

AWS Machine Learning

MARCH 20, 2023

Refer to the appendix for instance details and benchmark data. Use the supplied Python scripts for quantization. Run the provided Python test scripts to invoke the SageMaker endpoint for both INT8 and FP32 versions. Benchmark data The following table compares the cost and relative performance between c5 and c6 instances.

Calibration 94

Calibration Scripts Benchmark APIs 94

Help Scout

JULY 13, 2021

Read Email Response Times: Benchmarks and Tips for Support for practical advice. This one was a robot, but there are plenty of real humans who aren’t able to break from the script even when the play suddenly has a new act. Be careful about scripting customer service responses too tightly. You’ll spot the rough edges more easily.

Customer Service 137

Customer Service Scripts Chatbots Airlines 137

AWS Machine Learning

MARCH 13, 2024

. * The `if __name__ == "__main__"` block checks if the script is being run directly or imported. To run the script, you can use the following command: ``` python hello.py ``` * The output will be printed in the console: ``` Hello, world! Evaluate model on test set, compare to benchmarks, analyze errors and biases.

Benchmark 130

Benchmark Scripts APIs Feedback 130

AWS Machine Learning

APRIL 12, 2023

The code to invoke the pipeline script is available in the Studio notebooks, and we can change the hyperparameters and input/output when invoking the pipeline. This is quite different from our earlier method where we had all the parameters hard coded within the scripts and all the processes were inextricably linked.

Scripts 101

Scripts APIs Metrics Best practices 101

Up Your Service

OCTOBER 19, 2015

In such cases, standards provide a useful benchmark, especially for new employees learning how to do the job. But service standards can also be too rigid, or too scripted, and inadvertently degrade a service experience or cause damage to a service brand. Standards can also support your brand.

Technical Support 106

Technical Support Education Scripts Benchmark 106