COPC

MAY 11, 2017

Kathleen will be sharing highlights from the most recent consumer and corporate reports released within the Customer Experience Management Benchmark (CXMB) Series. This seminar, jointly hosted with the Auscontact Association, will be held on June 14 in Sydney and June 15 in Melbourne.

Best practices 40

Best practices Benchmark Analytics Contact Center 40

ChurnZero

AUGUST 14, 2020

NPS surveys produce a score that is used as a customer satisfaction benchmark to measure your customers’ likelihood to recommend you to a friend or colleague. Webinar software is a virtual seminar platform that creates live or recorded video presentations. Net Promoter Score ® (NPS) Software. What is NPS software? Who owns it?

CRM 87

CRM Finance Upselling Accountability 87

Totango

OCTOBER 10, 2019

Enterprise Initiated Feedback: Responses to NPS and CES scores, response to direct-action campaigns and marketing collateral, response to training modules, seminars, and other high-contact engagements. Organizations should collect all feedback, positive or negative.

Feedback 64

Feedback Customer Experience Enterprise Metrics 64

AskNicely

FEBRUARY 12, 2018

This upbeat bearded man in a leather jacket — beaming with enough positive energy to channel a Tony Robbins seminar (let’s call him “Chris”) looks back and with a little pep in his voice says, “Welcome to My Car!”. Odds are he started with a benchmark of what worked and didn’t. The Honda pulls up to the curb and I get in.

Feedback 60

Feedback Benchmark Personalization Technology 60

COPC

AUGUST 10, 2016

will moderate a select group of industry leaders for an engaging and entertaining exploration of key findings from the 2016 Consumer Edition of the Customer Experience Management Benchmark (CXMB) Series. discussed the findings from the 2015 Customer Experience Management Benchmark (CXMB) Survey — a joint venture between COPC Inc.

Journey mapping 40

Journey mapping Benchmark Entertainment Airlines 40

Comm100

DECEMBER 11, 2017

Starbucks also carries out several customer experience seminars where employees are trained on etiquette, addressing customer complaints and standard responses to use. This brings us to the next point: The Ability to Benchmark and Evaluate. Are your processes, team-work, and technology paying off?

Customer Experience 60

Customer Experience Benchmark Self service Customer Care 60

Fonolo

JUNE 17, 2015

Call center training is any course, seminar, video, coaching session or other activity that teaches the skills and behavior required for success in a call center. Curate a knowledge base. Host ‘lunch n’ learns’ Foster a ‘straight-talking’ culture. What is call center training?

Call Center 96

Call Center Gamification Coaching Contact Center 96

COPC

FEBRUARY 22, 2019

This community is well supported by a calendar jam-packed with conferences, summits and seminars. has a long-standing research partnership with Execs In The Know, jointly producing the Customer Experience Management Benchmark (CXMB) Series of reports, published biannually.

Finance 40

Finance Benchmark Contact Center Customer Care 40

Netomi

JANUARY 5, 2022

She is a leading expert on customer relationship management (CRM) and customer service strategies, maturity, benchmarking, governance, and ROI. Myra Golden is the founder of Myra Golden Seminars, LLC. LinkedIn: Myra Bryant Golden – Customer Experience Designer – Myra Golden Seminars, LLC.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

aircall

MARCH 1, 2021

Although what defines “good” customer service may vary from business to business, there are industry standards that you can use as a benchmark. An example of this could be a design thinking seminar. Defining Good Customer Service Skills. You can also conduct creativity capacity building workshops. Rectify the issue at first contact.

Customer Experience 62

Customer Experience Customer Service Call Center First call resolution 62

customer sure

NOVEMBER 26, 2014

Though now I’ve made the point please forget the comparison because benchmarking customer satisfaction scores isn’t a good use of time). We give our time freely for seminars, webinars and when anyone calls and asks us for help. We don’t look for a direct payback because it’s part of establishing our reputation as experts.

Surveys 97

Surveys Feedback Marketing Benchmark 97

Go Hire- ContactCenter

MAY 2, 2024

That’s a benchmark to consider. Daria Erina , Managing Director, Linked Helper Offer Free Workshops or Seminars One strategy that we have found success with is to offer a free workshop or seminar that will appeal to the types of fresh talent you’re trying to attract. So, making it easier for them to apply is paramount.

Engineering 52

Engineering Marketing Benchmark Advertising 52