Totango

DECEMBER 28, 2021

These can be delivered through formats such as seminars, workshops, certification programs and degree programs. Another way to check-in with customers is by sending periodic satisfaction surveys. For example, Net Promoter Score (NPS) surveys ask customers how likely they would be to promote you to a friend or colleague.

Best practices 102

Best practices Benchmark Education Surveys 102

ChurnZero

AUGUST 14, 2020

NPS software is used to create, deploy, and manage NPS surveys. NPS surveys produce a score that is used as a customer satisfaction benchmark to measure your customers’ likelihood to recommend you to a friend or colleague. Deliver surveys through email or in-app messages to maximize engagement opportunities. Who owns it?

CRM 87

CRM Finance Upselling Accountability 87

COPC

FEBRUARY 2, 2017

and Execs In The Know will present survey findings from the 2016 Corporate Edition of the Customer Experience Management Benchmark (CXMB) Series. will lead a discussion to reveal the results from both the Consumer and Corporate Editions of the 2016 Customer Experience Management Benchmark (CXMB) Series reports. March 1, 2017.

Benchmark 40

Benchmark Banking Best practices Surveys 40

CSM Magazine

AUGUST 7, 2020

If you look at recent employee satisfaction surveys, you will see that people want money less – as odd as it may seem for many executives – and prefer recognition for their hard work instead. According to a LinkedIn worldwide survey, 74% of job candidates desire a job where they feel their work matters.

Benchmark 59

Benchmark Surveys Education Personalization 59

COPC

APRIL 14, 2016

Judi is providing an in-depth exploration of the findings from the 2015 Customer Experience Management Benchmark (CXMB) Survey — a joint venture between COPC Inc. This one-day session showcases a team of industry experts examining the findings of the Customer Experience Management Benchmark (CXMB) report.

Journey mapping 40

Journey mapping Benchmark Airlines Contact Center 40

COPC

AUGUST 10, 2016

will moderate a select group of industry leaders for an engaging and entertaining exploration of key findings from the 2016 Consumer Edition of the Customer Experience Management Benchmark (CXMB) Series. The CXMB Series, a survey collaboration between Execs In The Know and COPC Inc., On Monday, Sept 19, COPC Inc. May 23-24, Miami, FL.

Journey mapping 40

Journey mapping Benchmark Entertainment Airlines 40

Netomi

JANUARY 5, 2022

His coverage topics include the ROI of CX, CX strategy and governance, how CX leaders secure and retain sponsorship, the buy/own/advocate customer journey, voice of customer (VoC) and survey strategies, customer journey mapping, CX analytics and measurement, the role of social media and word of mouth (WOM) in CX, and persona development.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98