Benchmark Surveys Transportation 
Spearline
NOVEMBER 24, 2021
A survey* in January 2021 by IDC noted, “global business leaders rate latency a higher priority than speed.” ” The survey also observed that “9 of 10 executives believe business success depends upon low latency.” Proactively measure and benchmark any delay. Latency matters.
Eptica
OCTOBER 30, 2015
Its survey found that consumers rated the public transport (including train operators), utility, insurance and broadband sectors, as worst for customer experience and service. Therefore every brand, irrespective of sector, needs to benchmark themselves against the best and continuously innovate to win and retain customers.
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AWS Machine Learning
APRIL 22, 2024
survey revealed that 87 percent of business leaders expect to increase their organization’s investment in sustainability over the next years. Organizations are facing ever-increasing requirements for sustainability goals alongside environmental, social, and governance (ESG) practices. A Gartner, Inc.
Fonolo
APRIL 17, 2019
research firm that surveys 20 million global travelers yearly. This certified airline rating system is recognized as an industry benchmark of airline standards in airport and cabin staff services’ onboard products; and business-class lounge offerings. lana (@Lana1995X) March 22, 2019. The human touch: There’s an app for that.
Russel Lolacher
MARCH 2, 2021
Recently I was invited to take part in two interviews, one for CX Buzz and one for CX Quick Tips, where I shared a bit about our team’s work for the BC Ministry of Transportation. I’m the Director of Web and Social Media Services for the Ministry of Transportation and Infrastructure in the BC Public Service. We have a few.
CSM Magazine
NOVEMBER 18, 2016
The banking and financial services sectors have the best levels of customer service satisfaction in the UK – that’s according to Bright, which today released the results of its first ever ‘Industry Satisfaction Survey’, via its latest Customer Experience Report. Transport & Travel: 72%. Banking: 91%.
Eptica
APRIL 18, 2018
Benchmark : Continually improve by comparing your brand against acknowledged CX leaders, whatever their industry. If you would like find out more, please download your copy of our latest Eptica Multichannel Study for the full findings, survey results and more best practice recommendations.
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