Remove Benchmark Remove Telecommunications Remove voip
article thumbnail

How to reduce latency and improve VoIP calls.

Spearline

How to reduce latency and improve VoIP calls. Latency is a well-known contributor of poor quality VoIP calls. As VoIP calls are real-time, even the slightest delay is noticeable. In telecommunications, latency is the time between when you speak, to when the other person hears your voice. What is VoIP?

voip 98
article thumbnail

SIP pitfalls and how to avoid them – Call centre tech migrations

Spearline

According to research , the global market for VoIP services is projected to grow from $85.2 Pandemic pressures have accelerated the adoption of digital telecommunications. SIP, VoIP, and WebRTC are all contributing to virtual meetings and home office collaboration. billion in 2021 to $102.5 billion in 2026.

voip 105
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

article thumbnail

Why latency matters for business VoIP calls?

Spearline

Why latency matters for business VoIP calls? Latency is a well-known cause of poor quality VoIP calls. As VoIP calls are real-time, even the slightest delay is noticeable. Gregg Communication Systems notes that “while VoIP has several different elements that are important, one of the most overlooked is network latency.

voip 49
article thumbnail

Will cognitive networks support better call quality in the future?

Spearline

Smart devices, Voice over Internet Protocol (VoIP), the Internet of Things (IoT), 5G, and cloud communications offer new ways for people to talk. Our analytics facilitate the identification and root cause analysis of issues, and our reports allow you to benchmark the performance of your telecoms network. appeared first on Spearline.

article thumbnail

Understanding PESQ

Spearline

With PESQ, audio quality on phone calls - mobile or fixed-line network; toll and toll-free services, VoIP or PSTN - can be assessed to an agreed international standard. Spearline's platform proactively tests inbound telecommunications services, as well as dial-out. PESQ returns a score from -0.5

article thumbnail

Your Phone System Service Level Agreement (SLA) – What it is, why you need it…

aircall

VOIP call quality is always top of mind for customers and phone suppliers since every call goes through multiple potential breakpoints. Some benchmarks will be easily measurable (e.g. However, quality assurances should be in writing. That is to say, how are you going to measure whether the service is maintaining a satisfactory level?

article thumbnail

Your Phone System Service Level Agreement (SLA) – What it is, why you need it…

aircall

VOIP call quality is always top of mind for customers and phone suppliers since every call goes through multiple potential breakpoints. Some benchmarks will be easily measurable (e.g. However, quality assurances should be in writing. That is to say, how are you going to measure whether the service is maintaining a satisfactory level?