Amity

JANUARY 27, 2016

• The Link Between Customer Success, Retention, and Upsells. Satisfied customers will have a positive impact on your bottom line because creating brand advocates leads to renewals and upsell opportunities. Expanding revenue from existing customers leads us to the topic of upsells. Schedule it in advance.

Upselling 57

Upselling SaaS Best practices Sales 57

ChurnZero

MARCH 18, 2022

If you missed the webinar, you can watch it on-demand. If you tell me that we have this awesome land-and-expand model, we go in with a really low price, and then we have a dedicated expansion team that does these upsells, and I say, “Wow, what an amazing story. Key SaaS and Customer Success metrics you should care about. Q&A recap.

SaaS 98

SaaS Metrics Surveys Enterprise 98

Pointillist

JULY 25, 2018

What are the quantitative business goals that will influence the journey analytics project e.g., churn, retention, acquisition, cross-sell, upsell, purchase, rate of renewal etc.? Upsell and Cross-sell Revenue Growth. 5 essential steps to find upsell and cross-sell opportunities with journey analytics ]. Churn Rate.

Analytics 93

Analytics Government Metrics Upselling 93

Amity

FEBRUARY 2, 2016

• Webinars. In this webinar, Mitch Macfarlane, SVP of Customer Success at Instructure and Marc Maloy, EVP of Sales at Instructure discuss principles, trends, and real-life examples that will help you enable collaboration between your sales and customer success departments to build a strong customer culture.

SaaS 80

SaaS Education Customer retention Sales 80

NobelBiz

SEPTEMBER 19, 2023

Watch our on-demand webinar to unravel the mysteries behind them, including human factors like operator error and accidental hang-ups. Reduced Upsell and Cross-sell Opportunities: For inbound call centers, every interaction is an opportunity to upsell or cross-sell additional products or services.

Contact Center 59

Contact Center Abandon rate Call Center Telecommunications 59

ClientSuccess

JUNE 12, 2017

A cross-sell differs from an upsell, which often increases incoming revenue or expands on a current product offering. CSMs should track and learn what they can from every single customer journey and then work from best practices or benchmarks to optimize the customer journey for every individual and organization alike. Cross-Sell.

SaaS 46

SaaS Metrics Best practices Benchmark 46

ChurnZero

MARCH 12, 2021

The Success League joined us for a webinar to discuss how to drive win-win results for a range of negotiation scenarios. In the webinar, we cover: Basic negotiation approaches for CSMs. If you missed the webinar, you can watch it on-demand and get the slides. Common objections and how to prevent them. Q&A Recap.

Upselling 59

Upselling Personalization Sales Strategic Value 59

ChurnZero

MARCH 18, 2022

In our webinar, “ Crash course in Customer Success and SaaS metrics ,” leading SaaS expert, Dave Kellogg , and ChurnZero CEO You Mon Tsang sat down to answer all the questions you want to know about SaaS metrics like ARR, NRR , GRR , LTV, and CAC (i.e., What’s your NRR? and you say 95%, then the words dont match the music.

SaaS 52

SaaS Metrics Surveys Enterprise 52

Pointillist

JULY 25, 2018

What are the quantitative business goals that will influence the journey analytics project e.g., churn, retention, acquisition, cross-sell, upsell, purchase, rate of renewal etc.? Comparison with Benchmark KPIs – A world-class service provider will ask you to provide benchmark KPIs for any dataset where accuracy is especially critical.

Analytics 43

Analytics Metrics Government Journey mapping 43

SmartKarrot

JANUARY 28, 2022

Partner with the Sales organization to uncover and capitalize on upsell and expansion opportunities. Protect the company growth by minimizing churn and finding upsell opportunities. Analyse campaign results, develop benchmarks, and create and share regular performance reports with different stakeholders.

Upselling 19

Upselling CRM Finance Benchmark 19

NobelBiz

MARCH 23, 2022

Ask the provider the right questions If the contact center solution provider is willing to provide detailed benchmark information, see what they include. Check our webinar session for contact center decision-makers who are exploring the implementation of omnichannel technology in their organizations.

contact center solutions 52

contact center solutions Contact Center voip call center software 52

CustomerSuccessBox

NOVEMBER 19, 2018

Even if a customer waits for the onboarding to get over, the chances of renewals and upsells decrease with time because everyone wants to achieve early value and get to product adoption. If a customer is going live and achieving value within the defined benchmarks, you have avoided the Valley of Death.

SaaS 72

SaaS Metrics Benchmark Upselling 72

ChurnZero

JANUARY 17, 2025

In our latest webinar, ChurnZero CEO You Mon Tsang and Maxio CEO Randy Wootton tackled the CCO-CFO disconnect head-on, digging into the shared and unshared metrics of each team to identify the common ground where CS leaders can bridge the gap. Net Revenue Retention (NRR) includes upsells, expansions, and churn.

Benchmark 52

Benchmark Upselling SaaS Metrics 52