Callminer

NOVEMBER 27, 2024

Read this blog for 2025 call center trends and best practices. The future of the call center is exciting, with more opportunities than ever to meet rising customer expectations with AI.

Best practices 182

Best practices Call Center Technology 182

CCNG

FEBRUARY 28, 2024

They weren’t prepared for a quick transition to remote work, nor had hybrid workforce best practices laid out and ready to go. So, how do you make hybrid work a practical option for your employees in the long term? What are some of the hybrid workforce best practices you should consider adopting for 2024?

Best practices 195

Best practices CCNG Surveys Technology 195

Callminer

SEPTEMBER 6, 2022

Read this post to learn best practices for omnichannel customer engagement. Taking an omnichannel approach to customer service is essential in the modern technological landscape.

Best practices 207

Best practices Technology Customer Service 207

CCNG

DECEMBER 1, 2022

The best-practices we’ve covered give you a great foundation for building, leveraging and sustaining a truly powerful professional network. These best-practices have come from decades working alongside top people in customer service and support. Your network is a valuable source of fresh perspectives and new ideas.

Best practices 195

Best practices CCNG Personalization Customer Service 195

CCNG

AUGUST 3, 2022

Connect frequently with your professional network to stay abreast of new developments and best practice concepts beyond your core markets. For a complete list of all 24 best practices you can use this link for a copy of the full white paper. Share ideas and experience.

Best practices 195

Best practices CCNG Marketing Personalization 195

CCNG

AUGUST 17, 2022

For a complete list of all 24 best practices you can use this link for a copy of the full white paper. Check back for more ways you can build a truly powerful professional network. ?For You’ll get a pdf you can save and share, and immediate access to the content online.

Best practices 195

Best practices CCNG Enterprise Contact Center 195

CCNG

JULY 6, 2022

And industry benchmarking, trend analysis, and best practices all help shape your strategic decisions. For a complete list of all 24 best practices you can use this link for a copy of the full white paper. You can use your professional network to leverage colleagues who have “been there and done that”.

Best practices 195

Best practices CCNG Benchmark Consulting 195

CCNG

OCTOBER 5, 2022

For a complete list of all 24 best practices you can use this link for a copy of the full white paper. Check back next week for more ways you can build a truly powerful professional network. You’ll get a pdf you can save and share, and immediate access to the content online.

Best practices 195

Best practices CCNG 195

CCNG

AUGUST 31, 2022

Your ability to navigate a constantly changing landscape and overcome new challenges can determine your success. Moving forward, it’s likely that the value of your professional network is greater now than ever before.

Best practices 195

Best practices CCNG Personalization 195

CCNG

JUNE 15, 2022

For a complete list of all 24 best practices you can use this link for a copy of the full white paper. A peer network of informed, international contacts can provide broader access to new and valuable information. Check back next week for more ways you can build a truly powerful professional network. ?For

Best practices 195

Best practices CCNG Consulting Consulting 195

ShepHyken

OCTOBER 12, 2023

Here are the best practices for adopting the full potential of SMS automation to deliver outstanding customer experiences. Obtaining Permission and Consent Before you start sending SMS messages to customers, it’s imperative to gain their explicit permission and consent.

Best practices 180

Best practices Real estate Personalization Feedback 180

Callminer

JUNE 27, 2024

Read this blog to learn about workforce engagement management, which is a set of tools that help organizations improve employee satisfaction, productivity, scheduling, and more while reducing churn.

Best practices 182

Best practices Management 182

Callminer

JANUARY 23, 2023

As we know, a happy employee is a productive employee, and part of that includes making sure they feel like they can successfully do their jobs. Read this blog for employee coaching strategies.

Coaching 182

Coaching Best practices 182

AWS Machine Learning

JANUARY 4, 2024

In this post, we provide an introduction to text to SQL (Text2SQL) and explore use cases, challenges, design patterns, and best practices. We looked into key components, optimization, and best practices. If this fails to provide adequate performance, fine-tuning alongside prompt engineering is a viable next step.

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Best practices Enterprise Engineering APIs 141

Callminer

JULY 29, 2024

Learn about new call center technologies and strategies that continue to evolve, and their impact on how customers get the help they need and how agents interact with customers.

Best practices 36

Best practices Call Center Management Technology 36

Callminer

JULY 17, 2023

Speech analytics in the call center is a new, innovative application of AI and has become a crucial tool for businesses seeking to improve customer service.

Best practices 182

Best practices Call Center Analytics Customer Service 182

AWS Machine Learning

MARCH 14, 2024

For more details about training LLMs on SageMaker, refer to Training large language models on Amazon SageMaker: Best practices and SageMaker HyperPod.

Best practices 136

Best practices Engineering Chatbots Enterprise 136

ShepHyken

JULY 19, 2021

Small Business Trends) There are a lot of tips and customer service best practices that can be implemented within a company to develop excellent internal customer service. Here are 18 of the most reliable ways to make sure your internal customer service is up there with the best.

Chief Customer Officer 391

Chief Customer Officer Customer Service Best practices Contact Center 391

AWS Machine Learning

OCTOBER 2, 2024

This two-part series explores best practices for building generative AI applications using Amazon Bedrock Agents. It’s also a best practice to collect any extra information that would be shared with the agent in a production system. For examples to get started, check out the Amazon Bedrock Agents GitHub repository.

Best practices 103

Best practices APIs Metrics Benchmark 103

ShepHyken

MARCH 22, 2021

4 Best practices for leaders to add to their customer experience (CX) strategy in 2021 by Adrian Swinscoe. Adrianne Swinscoe) I’ve been talking about four best practices or objectives that the companies that lead their fields on customer experience have in common. That’s my take, now learn from Dan Gingiss.

Customer Service 368

Customer Service Best practices Marketing Customer Experience 368

AWS Machine Learning

NOVEMBER 1, 2024

In this post, we explore the best practices and lessons learned for fine-tuning Anthropic’s Claude 3 Haiku on Amazon Bedrock. However, achieving optimal performance with fine-tuning requires effort and adherence to best practices.

Best practices 101

Best practices APIs Finance Metrics 101

AWS Machine Learning

SEPTEMBER 6, 2024

In this post, we discuss best practices for working with FMEval in ground truth curation and metric interpretation for evaluating question answering applications for factual knowledge and quality. When using LLMs as a judge, make sure to apply prompt safety best practices. Question Answer Fact Who is Andrew R.

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Best practices Metrics Sales Benchmark 99

Callminer

JULY 5, 2022

We asked a group of industry leaders, “What's the best way to increase customer lifetime value?” Read this blog to learn their insights and best practices.

Best practices 327

Best practices 327

ShepHyken

SEPTEMBER 6, 2021

CX Best Practices: Learning from AWS Contact Center Day by Sébastien Stormacq. (No My Comment: About two months ago I had the great opportunity to work with Amazon AWS as one of their speakers at their Contact Center Best Practices Event. State of the In-Store Experience [2021] by Bobby Marhamat.

Customer Service 71

Customer Service Best practices Metrics Customer effort 71

AWS Machine Learning

NOVEMBER 14, 2024

We discussed implementing tagging best practices by logically grouping resources and tracking costs by dimensions like environment, application, team, and more. He expertly facilitates cloud adoption, optimization, and implementation of Well-Architected best practices.

Government 116

Government Best practices Accountability APIs 116

ShepHyken

FEBRUARY 1, 2021

Improve Your Customer Outcomes With 5 Customer Service Best Practices from Leading Consumer Shipping Brand FedEx by Veronica Krieg. Sharpen) Let’s dive in on five of the best practices FedEx uses to deliver top-notch customer service. I have added my comment about each article and would like to hear what you think too.

Customer Service 377

Customer Service B2B Best practices Customer Experience 377

ShepHyken

JUNE 7, 2021

How to Upsell and Cross-Sell (4 Best Practices) by Jared Atchison. Here, the author shares his suggested best practices. Many of the same principles in a B2C loyalty program apply to B2B. The article shares some of the benefits as well as five action steps for making a B2B loyalty program successful.

Customer Service 361

Customer Service Customer centricity B2B Upselling 361

ShepHyken

DECEMBER 9, 2024

What are the best practices for creating effective and concise customer surveys? She produces industry-leading content on experience management trends and best practices, including the 2025 Consumer Trends Report. How can negative feedback act as a valuable tool in preventing customer churn?

Feedback 193

Feedback Airlines Best practices Surveys 193

ShepHyken

APRIL 26, 2021

Here is a good one that includes some basics, as well as some best practices that should be a part of every organization’s social media strategy. My comment: It has been quite some time since I’ve included an article about social media customer service.

Customer Service 365

Customer Service First call resolution Contact Center Best practices 365

Ambs Call Center

NOVEMBER 8, 2024

Mass texting is becoming an essential tool for modern business communication. Part of its mainstay is that it's so versatile. Whether it's keeping your customers informed or your employees informed, texting offers an immediate way to reach them. Plus, the high open rates (98%!) and ease-of-use make it a favorite for businesses.

Best practices 86

Best practices 86