CCNG

AUGUST 3, 2022

Connect frequently with your professional network to stay abreast of new developments and best practice concepts beyond your core markets. When you run across a valuable article, webcast, book or blog don’t keep it to yourself. For a complete list of all 24 best practices you can use this link for a copy of the full white paper.

Best practices 195

Best practices CCNG Marketing Personalization 195

CCNG

JULY 6, 2022

And industry benchmarking, trend analysis, and best practices all help shape your strategic decisions. What journals, blogs and forums are helpful? Which colleagues and consultants offer the best advice? For a complete list of all 24 best practices you can use this link for a copy of the full white paper.

Best practices 195

Best practices CCNG Benchmark Consulting 195

Callminer

DECEMBER 22, 2024

Read this blog to learn what call summaries are, why they're important and more. Effective call summarization can make a positive difference in contact center productivity and customer service.

Best practices 182

Best practices Contact Center Customer Service 182

ShepHyken

DECEMBER 21, 2018

It’s important to apply best practices to keep your customers happy. The key is to collectively follow best practices to increase satisfaction levels of unique customer base based on their unique needs. The post Guest Blog: 10 Surefire Ways to Improve CSAT Score appeared first on Shep Hyken.

CRM 256

CRM Best practices Customer Service Metrics 256

ShepHyken

SEPTEMBER 13, 2019

Implementing these 7 live chat best practices can contribute to customer success and positive word-of-mouth, and help your business grow through improved retention and new customer acquisition. The post Guest Blog: 7 Ways to Enhance Your Customer Experience with Live Chat appeared first on Shep Hyken.

Customer Experience 284

Customer Experience Technical Support Self service Best practices 284

ShepHyken

SEPTEMBER 20, 2019

Some customer support software solutions have these built in, while other options can include an internal Wiki, blog, or Slack channel. The post Guest Blog: Why cross-team collaboration is essential for B2B customer support teams appeared first on Shep Hyken. Managing tickets as a unified support team.

B2B 287

B2B Customer Support CRM B2C 287

Callminer

OCTOBER 31, 2022

Read this blog for seven tips and best practices for improving CX in the contact center.

Best practices 182

Best practices Contact Center 182

Callminer

JUNE 27, 2024

Read this blog to learn about workforce engagement management, which is a set of tools that help organizations improve employee satisfaction, productivity, scheduling, and more while reducing churn.

Best practices 182

Best practices Management 182

Callminer

FEBRUARY 22, 2022

Read this blog to learn how providers and organizations in the healthcare industry can improve their patients’ experiences through innovative call center services.

Healthcare 182

Healthcare Best practices Call Center 182

Callminer

JANUARY 23, 2023

Read this blog for employee coaching strategies. As we know, a happy employee is a productive employee, and part of that includes making sure they feel like they can successfully do their jobs.

Coaching 182

Coaching Best practices 182

Lumoa

JANUARY 3, 2023

Here we’ll discuss some best practices for designing effective surveys – everything from creating questions that elicit actionable responses, to logic-checking your data to ensure accuracy. Survey Design Best Practices. The post Survey Design – Best Practices appeared first on Lumoa.

Best practices 147

Best practices Surveys Metrics Construction 147

ShepHyken

MARCH 10, 2017

This week on our Friends on Friday guest blog post my colleague, Steven Macdonald, shares the results of a study examining how companies around the world respond to customer service requests. The results from the study revealed an alarming picture of how companies ignore some of the most fundamental best practices in customer service.

Customer Service 225

Customer Service Technical Support Benchmark Best practices 225

Nextiva

MARCH 5, 2021

Pros, Cons, & Best Practices) appeared first on Nextiva Blog. Although, there are drawbacks to automated customer service, such as its lack of human connection and […]. The post What Is Customer Service Automation?

Best practices 140

Best practices Customer Service Customer Experience 140

ShepHyken

AUGUST 24, 2018

Create opportunities for the team to share ideas, best practices and wins. The post Guest Blog: Creating a Great Remote Customer Service Team appeared first on Shep Hyken. That’s not the case when you can’t see each other. For more articles from Shep Hyken and his guest contributors go to customerserviceblog.com.

Customer Service 198

Customer Service Real estate Call Center Best practices 198

Callminer

JULY 5, 2022

We asked a group of industry leaders, “What's the best way to increase customer lifetime value?” Read this blog to learn their insights and best practices.

Best practices 327

Best practices 327

HelpCrunch

APRIL 3, 2023

How to make their experience more pleasant, outstanding, and [ … ] The post How to Collect In-App Feedback: Methods and Best Practices appeared first on The HelpCrunch blog. Let’s be honest, our job, as marketers, managers, and developers, will never end because we have to constantly think about how to surprise a customer more.

Best practices 118

Best practices Feedback Marketing Management 118

HelpCrunch

OCTOBER 12, 2022

The post Top 7 Ecommerce Customer Service Best Practices to Shine Through appeared first on HelpCrunch blog. Nowadays, it takes more than just a great idea, some capital, and time to get a new e-commerce business off the ground. Even if you just sell stationery products or étuis for digital devices, great [ … ].

Best practices 117

Best practices Customer Service 117

HelpCrunch

FEBRUARY 10, 2023

In fact, 80% of people have interacted with a chatbot on a certain occasion, and that is something to [ … ] The post Chatbot Best Practices: How to Build a Successful Chatbot in 2023 appeared first on HelpCrunch blog. It seems that only yesterday chatbots were something new and unusual and today they are everywhere.

Best practices 117

Best practices Chatbots 117

Eptica

JANUARY 6, 2023

Date: Friday, January 6, 2023 Author: Pauline Ashenden - Demand Generation Manager 2022 highlights from our customer service blog. To help, we’ve collected our top 10 posts from last year , providing insight and practical tips for 2023. Read the full piece on our parent company Enghouse Interactive’s blog here.

Customer Service 124

Customer Service Best practices Chatbots Marketing 124

HelpCrunch

SEPTEMBER 6, 2022

The post 7 Shared Mailbox Best Practices: Keep Your Team on the Same Page appeared first on HelpCrunch blog. You’ve got a new message – this phrase triggers many customer service reps’ emotions, from a sigh of relief to eye twitching. Why does the second scenario happen?

Best practices 116

Best practices Customer Service 116

Beyond Philosophy

MAY 14, 2015

Parature is a research and advisory firm specializing in communicating service-centric best practices. Their Customer Service Success Blog reported some interesting stats to consider about Customer’s self-service options, including: By 2017, Only 1/3 of Customer service interactions will require human assistance.

Self service 402

Self service Best practices Customer Experience Call Center 402

AWS Machine Learning

MARCH 25, 2024

In this blog post, you will learn how to power your applications with Amazon Transcribe capabilities in a way that meets your security requirements. In the following sections of the blog, we cover different mechanisms Amazon Transcribe has to protect customer data both in transit and at rest.

Best practices 90

Best practices APIs Transportation Personalization 90

Fonolo

MAY 30, 2023

This blog will dive into best practices, discuss the features you should look for when sourcing tools, and help you discover the transformative power of innovative WFM software. The post Contact Center Workforce Management Best Practices first appeared on Fonolo.

contact center workforce 106

contact center workforce Best practices Contact Center Management 106

VirtualPBX

SEPTEMBER 8, 2023

In this blog, we’ll explore the significance of securing your business’s customer data and share valuable tips and best practices to ensure privacy and protect against potential threats. Best Practices for VoIP Security Implement VoIP Encryption: Encryption is a cornerstone of VoIP security.

voip 105

voip Best practices Technology Accountability 105

NobelBiz

FEBRUARY 27, 2024

When companies implement specific tools and best practices, they can significantly improve their customer experience (CX), increase agent performance, and ensure high-quality service. What Is the Best Solution To Run Call Center Campaigns? Table of Contents What is Call Center Optimization?

Best practices 104

Best practices Call Center Interactive Voice Response First call resolution 104

NobelBiz

MAY 9, 2023

In this blog post, we’ll delve into the world of call center dialer optimization, discussing various dialing strategies, common pitfalls, and how to effectively optimize your call center operations for maximum efficiency. . The post Call Center Dialer Software: Optimization Best Practices appeared first on NobelBiz.

Best practices 98

Best practices Call Center Gamification Contact center software 98

TeamSupport

JUNE 20, 2023

In this blog, we will explore the five best practices that customer support teams should implement to provide great customer experiences even in challenging times. However, by implementing the five best practices outlined above, these teams can continue to provide exceptional customer experiences.

Best practices 97

Best practices Self service Chatbots Analytics 97

AWS Machine Learning

MARCH 14, 2024

For more details about training LLMs on SageMaker, refer to Training large language models on Amazon SageMaker: Best practices and SageMaker HyperPod. He is a book author (Computer Vision on AWS), regularly publishes blogs and code samples, and has delivered talks at tech conferences such as AWS re:Invent.

Best practices 114

Best practices Engineering Chatbots Enterprise 114

Callminer

JANUARY 7, 2025

Read this blog for a checklist of the essential steps and best practices to ensure call center compliance in 2025 and beyond. Call center compliance is a must-have, not a nice-to-have.

Call Center 182

Call Center Best practices 182

Hodusoft

SEPTEMBER 14, 2023

Best Practices for Onboarding New Tenants to the ISP Network As an Internet Service Provider (ISP) you know it’s not easy to acquire tenants (clients or subscribers who rent or lease Internet services from you). Best Practices for Onboarding New Tenants to the ISP Network Flawless tenant onboarding is critical for an ISP’s success.

Best practices 98

Best practices Feedback Education Self service 98

SQM Group

NOVEMBER 28, 2023

This blog delves into customer service best practices that not only elevate the quality of interactions but also contribute to the overall success of call centers.

Best practices 82

Best practices Call Center Customer Service 82

ShepHyken

MAY 27, 2019

Ten Best Practices for Boosting Employee Engagement by CXAPP. Here’s a list of ten “best practices” to boost your employee engagement. SeesionStack) In this blog post, I’ll focus only on the role customer support plays in a successful marketing strategy. by By Team Survaider.

Journey mapping 280

Journey mapping Customer Service Employee engagement Morale 280

Beyond Philosophy

DECEMBER 6, 2019

One of the best practices I ever saw in an organization was having the top team deal with customer complaints. If you enjoyed this post, you might be interested in the following blogs and podcasts: How Do Customers Decide If Their Experience is Good or Bad? To listen in , please click here. . . .

Customer centricity 427

Customer centricity Airlines Consulting Consulting 427

CX Accelerator

MAY 25, 2022

In 2012, she co-founded the blog, CustomerServiceLife.com. She also created a Premium Instructor Udemy online training course, "Your Customer Service Tool Box: Best Practices for Beginners" for customer service agents. Back to CX Accelerator Blog

Customer Support 316

Customer Support Wait times Self service Best practices 316

ShepHyken

JUNE 28, 2021

25 Customer Experience Blogs to Add to Your Weekly Reading List by Jessica Wise. Here are 25 customer experience blogs to add to your weekly reading list. My Comment: Let’s round out the TOP FIVE (Plus) list of articles with a post from HelpSquad, which includes the 25 customer service blogs to subscribe to and read.

Customer Service 382

Customer Service Government Customer Experience Marketing 382

Callminer

DECEMBER 1, 2021

Read our blog for tips and best practices to choosing and buying the best omnichannel customer service software for your business.

Customer Service 182

Customer Service Best practices 182

Callminer

DECEMBER 26, 2022

Read this blog to better understand product innovation, including new product development, and best practices for getting it right with conversation intelligence.

Best practices 182

Best practices 182