PeopleMetrics

AUGUST 25, 2014

In an effort to discover the experts within our clients’ companies that truly understand customer experience, we used customer feedback to identify those individuals who consistently deliver an exceptional customer experience. ” All Day, Every Day, Stay Customer Centric. Utilize their knowledge.

Customer centricity 124

Customer centricity Brand ambassadors Feedback Best practices 124

Totango

JULY 28, 2021

Following best practices for hiring a customer success manager can make a critical difference in the quality of your customer relationships. Customer success managers serve as the face of your company in dealing with clients, playing a key role in ensuring satisfying experiences of your brand.

Best practices 118

Best practices Management Brand ambassadors Upselling 118

PeopleMetrics

APRIL 1, 2015

Now that we’ve gone over some of the risks of failure, let’s dive into four customer experience best practices to help you succeed. A key part of any Voice of the Customer rollout is building awareness around the need for feedback. Moving forward, use their insights to help you deliver and improve customer experience.

Best practices 109

Best practices Customer Experience Management Brand ambassadors 109

PeopleMetrics

MARCH 1, 2017

It can also free up employees to take better on-demand actions for their customers—without always having to work their way up the chain of command. Customer-Centric Talent Decisions. While being good at the job is part skill and experience, a large part of customer centricity comes down to personality and personal values.

Customer centricity 61

Customer centricity Best practices Banking Brand ambassadors 61

PeopleMetrics

AUGUST 11, 2014

In an effort to discover the experts within our clients’ companies that truly understand customer experience, we used customer feedback to identify those individuals who consistently deliver an exceptional customer experience. Like-Minded Teams Create Better Customer Experiences. . Utilize their knowledge.

Brand ambassadors 112

Brand ambassadors Customer Experience Customer centricity Feedback 112

PeopleMetrics

AUGUST 18, 2014

In an effort to discover the experts within our clients’ companies that truly understand customer experience, we used customer feedback to identify those individuals who consistently deliver an exceptional customer experience. Be Nice to Your Customers. Be Nice to Your Customers. Utilize their knowledge.

Brand ambassadors 112

Brand ambassadors Customer Experience Customer centricity Feedback 112

Fonolo

JULY 4, 2019

Call centers agents (or customer service agents) are not simply programmatic voices on the end of a line: They are brand ambassadors, and these ambassadors should be trained to know how important they truly are in the life cycle of a business, based solely on their interactions with customers.

Best practices 83

Best practices Customer Service Brand ambassadors Call Center 83