Calabrio

APRIL 11, 2025

Shadowing live calls helps trainees understand nuances, hear best practices in action, and ask questions in context, while also fostering social learning, a more collaborative culture, and better team morale. Best for: Building team cohesion, sharing practical, on-the-job knowledge, reinforcing learning through teaching others.

Contact Center 52

Contact Center Coaching Call Center Average Handle Time 52

CSM Magazine

JUNE 10, 2021

One great way to do this is by turning the contact centre team into brand ambassadors. For example: Share a brand story – stories enable us to create a sense of purpose that is particularly powerful in motivating people. Then, make sure that people stand up and take notice.

Gamification 105

Gamification Brand ambassadors Analytics Enterprise 105

CSM Magazine

APRIL 15, 2021

Here, he kickstarts the road to recovery with three tips on how to turn your agents into brand ambassadors. Turn Contact Centre Representatives Into Brand Ambassadors. Applying a strong brand story in conversations, at every opportunity, will deepen staff and customer engagement. and “What are our core values?”

Brand ambassadors 52

Brand ambassadors Gamification Morale Best practices 52

VocalCom

JULY 3, 2017

Offer peer training and gamification. In addition, top-performing agents may share their best practices with peers. Gamification can also be a fun way to encourage healthy competition during training practices. With effective training, they may be true brand ambassadors who deliver quality experiences every time.

Call Center 48

Call Center Gamification Brand ambassadors Average Handle Time 48