From Onboarding to Excellence: Your Contact Center Training Guide for 2025
Calabrio
APRIL 11, 2025
Shadowing live calls helps trainees understand nuances, hear best practices in action, and ask questions in context, while also fostering social learning, a more collaborative culture, and better team morale. Best for: Building team cohesion, sharing practical, on-the-job knowledge, reinforcing learning through teaching others.
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