Totango

JULY 28, 2021

Following best practices for hiring a customer success manager can make a critical difference in the quality of your customer relationships. Customer success managers serve as the face of your company in dealing with clients, playing a key role in ensuring satisfying experiences of your brand. Suggesting upsells.

Best practices 118

Best practices Management Brand ambassadors Upselling 118

ROI CX Solutions

APRIL 24, 2025

Sales and upselling scripts Customer service agents play a critical role in selling products or services. Help agents navigate upselling with these helpful phrases. Upselling I see youre currently using [Basic Plan/Product]. Call center scripts best practices Writing effective scripts is only half the equation.

Scripts 92

Scripts Call Center Upselling Feedback 92

Totango

JUNE 23, 2020

Brand ambassadors have used the Net Promoter Score (NPS) to get those answers for almost a decade. Five basic customer success best practices can help move the needle on your net promoter scores: Segment to Find Trends. 6 Best Practices for Your CS Team. The data is an indicator, not an end.

Best practices 62

Best practices Brand ambassadors Surveys Enterprise 62

Totango

SEPTEMBER 20, 2022

Finally, we’ll share five top strategies and best practices you can use to get the most out of your customer enablement efforts. Offering customized upsells geared toward customer needs and product usage patterns. Higher retention creates more opportunities for upsells and referrals, increasing revenue.

B2B 88

B2B SaaS Education Brand ambassadors 88

Totango

MARCH 2, 2021

But from the SaaS customer’s perspective, pre-sales and post-sales experience are all part of the same experience of your brand, and both figure into the customer’s decision whether or not to renew their subscription of your product. From this perspective, satisfying one customer generates new customers in a cyclical fashion.

Upselling 63

Upselling SaaS Brand ambassadors Sales 63

Fonolo

JULY 5, 2023

How they approach upselling opportunities Upselling is something that all your customer-facing employees should be doing — not just sales. Put in your brand name and any other keywords you think people will use when talking about you, click “create alert”, and Google will notify you when someone posts something online.

Surveys 104

Surveys Brand ambassadors Sales Advertising 104

Global Response

FEBRUARY 28, 2024

Increased sales opportunities Call center agents are trained to capitalize on upselling and cross-selling opportunities. Thankfully, we’ve partnered with hundreds of small businesses and can give you some best practices for implementing call center services seamlessly.

Call Center 62

Call Center Customer Experience outsourcing Brand ambassadors 62