NobelBiz

FEBRUARY 27, 2024

When companies implement specific tools and best practices, they can significantly improve their customer experience (CX), increase agent performance, and ensure high-quality service. These solutions provide the ability to handle inbound and outbound calls through Internet-based telecommunication systems.

Best practices 104

Best practices Call Center Interactive Voice Response First call resolution 104

Outsource Consultants

JANUARY 16, 2025

At Outsource Consultants, we’ve seen firsthand how implementing contact center quality assurance best practices can transform customer experiences and drive business success — from security to seasonal industries to strategic call center KPI achievement. A regular review cycle allows for ongoing evaluation and improvement.

Best practices 67

Best practices Contact Center First call resolution Average Handle Time 67

Callminer

AUGUST 1, 2017

As Lead for the ShoreGroup Contact Center Advanced Solutions (CCAS) team, Kristian is responsible for the development of ShoreGroup’s Contact Center Best Practices and Deployment Methodologies. He is the author and editor of bloggeek.me , which focuses on the ecosystem and business opportunities around WebRTC and telecommunications.

Contact Center 334

Contact Center Call Center Average Handle Time Real estate 334

AWS Machine Learning

NOVEMBER 14, 2023

Additionally, optimizing the training process and calibrating the parameters can be a complex and iterative process, requiring expertise and careful experimentation. In this post, we walk through best practices for managing LoRA fine-tuned models on Amazon SageMaker to address this emerging question.

Management 107

Management Best practices APIs Calibration 107

COPC

APRIL 20, 2020

In order to achieve certification, an organization must make a commitment to a consistent process employing industry best practices, while also sustaining improvement in the areas of leadership, people, processes and performance. Calibrate QAs using a quantified approach. Measure CSAT and DSAT at the program level.

Calibration 53

Calibration Business Process Outsourcing Telecommunications outsourcing 53

CSM Magazine

JANUARY 29, 2024

Periodically review your call center’s internal processes, policies, and training protocols to make sure they’re up-to-date and reflect best practices. They should expect—and be willing—to take part in regular calibration sessions to review any calls that failed.

Calibration 52

Calibration Call Center Scripts Telecommunications 52

Robert Davis

APRIL 5, 2018

Best-in-class outbound telesales companies are a dying breed—yet the demand for high-quality outbound is growing, especially in certain vertical markets such as telecommunications, cable, membership services, fundraising, insurance, subscriptions , lead generation, continuity products, after-market sales and other industries.

Telemarketing 48

Telemarketing Outbound sales outsourcing Quality calibration 48