NobelBiz

FEBRUARY 27, 2024

When companies implement specific tools and best practices, they can significantly improve their customer experience (CX), increase agent performance, and ensure high-quality service. A well-calibrated IVR system is the cornerstone for intelligent contact center automation. What Is the Best Solution To Run Call Center Campaigns?

Best practices 104

Best practices Call Center Interactive Voice Response First call resolution 104

Certified Languages International

MARCH 24, 2020

That’s why our team of quality assurance specialists — who have over 20 years of collective experience interpreting remotely — recently put their heads together to come up with a few best practices to share with interpreters who have never done it before. Their top 3 tips are below! Tone is everything. Related: Want to Feel More Calm?

Calibration 70

Calibration Best practices Technology Personalization 70

ChurnZero

MARCH 17, 2022

As a follow-up to our well-attended webinar on “ The startup’s guide to Customer Success ” with Jennifer Chiang (the author of the book by the same name), we wanted to get more of our audience’s questions answered. You can find the initial Q&A recap from the webinar here.

Metrics 97

Metrics Calibration Accountability Surveys 97

pindrop

AUGUST 16, 2021

WEBINAR: Caller Authentication 101. Be equipped with the latest caller authentication insights and best practices. Watch the Webinar. A more efficient authentication process is one that is capable of calibrating the authentication requirements based on the desired action of the caller.

Contact Center 62

Contact Center Average Handle Time Calibration Airlines 62

Totango

JULY 21, 2020

Marketing should also have visibility into customer data so they can promote more training events, best practices, or quick how-to videos to drive engagement. Emphasize digital options: Lead the way by offering the latest in digital solutions that can deliver additional value.

SaaS 65

SaaS Calibration Enterprise Customer retention 65

ChurnZero

MARCH 17, 2022

As a follow-up to our well-attended webinar on “ The startup’s guide to Customer Success ” with Jennifer Chiang (the author of the book by the same name), we wanted to get more of our audience’s questions answered. You can find the initial Q&A recap from the webinar here.

Metrics 52

Metrics Calibration Accountability Surveys 52

Playvox

SEPTEMBER 20, 2023

QM is more of a comprehensive program that focuses on both performance management & process improvement by using calibration, appeals, motivation, coaching, and gamification. Check out our webinar “​​ How to Infuse AI Into QM: What You Need to Know ” for expert advice.

Quality management 52

Quality management Coaching Contact Center Calibration 52