Callminer

APRIL 23, 2020

What are some call center best practices for retaining top talent and improving the customer experience? Take a look in CallMiner’s latest blog post.

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TeleDirect

MARCH 14, 2025

Call Center Best Practices for Superior CX Call Center Best Practices for Superior CX is essential for businesses aiming to enhance customer experience (CX) and build lasting relationships. Best Practices for a High-Performing Call Center 1.

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Callminer

FEBRUARY 12, 2020

Great customer service agents form the backbone of every successful call center operation. Call centers depend on quality training programs more than most other businesses because representatives have the potential to directly influence consumer perceptions through their own performance on the job. Keep Things Practical.

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Callminer

NOVEMBER 27, 2024

The future of the call center is exciting, with more opportunities than ever to meet rising customer expectations with AI. Read this blog for 2025 call center trends and best practices.

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Callminer

JANUARY 26, 2017

Examples, Best Practices, & More appeared first on CallMiner. Based on a scoring mechanism, sentiment analysis monitors conversations and evaluates language and voice inflections to quantify attitudes, opinions, […]. The post What is Sentiment Analysis?

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TeleDirect

MARCH 9, 2025

Why PCI Compliance Matters for Call Centers Handling Payments Why PCI Compliance Matters for Call Centers Handling Payments is a crucial topic for businesses that manage customer transactions. Why PCI Compliance Matters for Call Centers 1. Best Practices for PCI Compliance in Call Centers 1.

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Callminer

FEBRUARY 4, 2020

Use these metrics to design a powerful development plan for your contact center agents, find areas of operations in which you are losing money, and more.

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TeleDirect

MARCH 13, 2025

Best Practices for Training Call Center Agents for Exceptional Customer Service Best Practices for Training Call Center Agents for Exceptional Customer Service play a crucial role in ensuring customer satisfaction, boosting efficiency, and maintaining a positive brand reputation.

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Callminer

OCTOBER 11, 2018

From essentials like average handle time to broader metrics such as call center service levels , there are dozens of metrics that call center leaders and QA teams must stay on top of, and they all provide visibility into some aspect of performance. It’s no secret that many people can’t stand call centers…”.

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Callminer

APRIL 23, 2020

What are some call center best practices for retaining top talent and improving the customer experience? Take a look in CallMiner’s latest blog post.

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Callminer

MAY 26, 2020

Operating a growing call center operation involves logging and assessing myriad moving elements at once. At the heart of most technological optimizations implemented within a successful call center are fine-tuned metrics. However, not all metrics make sense for a growing call center to monitor.

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Callminer

JUNE 15, 2020

Follow these tips and best practices for developing effective call center scripts and using scripts to your advantage.

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Callminer

APRIL 24, 2020

call center industry is alive and well. According to the data, the industry saw a total of 32,000 new positions added in Q1 2019, with several major companies expanding their call center operations. Agents are at the heart of any call center, considering they’re on the front lines of customer interaction.

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Callminer

MARCH 9, 2020

Scheduling forms the foundation of every successful call center operation. Ensuring your organization has enough hands on deck at all times keeps callers from waiting too long or abandoning calls altogether before their questions can be answered. Keeping up with Incoming Calls. Monitoring Attendance and Leave.

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Callminer

FEBRUARY 23, 2021

Throughout 2020, many new trends arose and call center solutions continued to evolve to meet fresh challenges in the space. New Challenges for Call Centers in 2021. “Call centers can leverage several autonomous and semi-autonomous AI functions to streamline internal processes. Attention to Detail.

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Callminer

MARCH 30, 2020

Managing a call center caught up in the uncertainty of a worldwide pandemic is no small feat. However, there are a number of important guidelines and tips you can keep in mind to help ease your center’s workforce into remote working and mitigate contagion risks. Best Practices for Better Remote Working.

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OctopusTech

FEBRUARY 6, 2025

Healthcare call centers are an integral part of ensuring patient safety and satisfaction. Being the first point of contact between patients and a healthcare organization, the call center handles concerns and inquiries. This may include the use of performance metrics, regular call audits, and feedback from patients.

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Callminer

FEBRUARY 11, 2020

Here are 5 best practices to ensure that your program is effective in training your agents to positively influence consumer perceptions of your brand.

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ShepHyken

JANUARY 29, 2021

Following best practices and applying hacks has proven fruitful for a lot of contact centers. This shortlist of contact center best practice hacks should set you up for success in the pursuit of customer service excellence. IVR systems make it possible to collect information about a client when they call.

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Callminer

JULY 11, 2022

Read this post to learn tips and best practices for managing a remote call center.

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Callminer

DECEMBER 13, 2019

Best Practices for Cultivating a Great Employee Experience. Following are a few best practices for cultivating an ideal employee experience within your organization: Optimizing Your Internal Environment. They are far less likely to do so when their own experience is significantly less than optimal.

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Callminer

JANUARY 18, 2021

Use call recordings and ongoing training to nurture emotional competence among agents. Diffusing tense conversations and satisfying the chronically unsatisfiable are but two of the emotionally charged skills of every great call center agent. ” – Effective Call Center Scripts , Salesforce; Twitter: @SalesforceGov.

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Callminer

MAY 12, 2020

Call centers around the world are faced with the ever-intensifying challenge of meeting consumers’ expectations. As calls flood the lines during peak periods, such centers need powerful tool sets to handle them all. General Tips for Evaluating Call Center Software. Automatic Call Distributors (ACD).

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Callminer

FEBRUARY 22, 2022

Read this blog to learn how providers and organizations in the healthcare industry can improve their patients’ experiences through innovative call center services.

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Callminer

AUGUST 5, 2019

Choosing the right call center software is challenging. These expert tips and best practices will help choose the best software for your company’s needs.

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Fonolo

AUGUST 5, 2021

Even if a call center is properly equipped for remote work, it’s more difficult for agents to get facetime with management when issues arise simply because they can’t just walk over to their desk and ask for help. We’ve put together our top 5 best practices for training remote agents to help you out. Virtual workshops.

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Callminer

NOVEMBER 24, 2019

These tips provide valuable insight into choosing and using call center metrics more effectively to condense performance data into actionable insights.

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Best practices Call Center Metrics 182

Callminer

MAY 11, 2020

Here are tips and best practices to simplify the call center software selection process, allowing you to choose excellent solutions without wasting time.

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Callminer

SEPTEMBER 5, 2017

Call center QA and monitoring teams are responsible for ensuring the quality of interactions between call center representatives and consumers. The post 20 Call Center Leaders and QA Pros Reveal the #1 Problem Keeping Call Center QA & Monitoring Teams Up at Night (and How to Solve It) appeared first on CallMiner.

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Callminer

JULY 29, 2024

Learn about new call center technologies and strategies that continue to evolve, and their impact on how customers get the help they need and how agents interact with customers.

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Callminer

APRIL 7, 2020

Here’s a look at hosted call center software, its advantages, and best practices for choosing the right delivery model for your call center.

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Callminer

JULY 17, 2023

Speech analytics in the call center is a new, innovative application of AI and has become a crucial tool for businesses seeking to improve customer service.

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ShepHyken

DECEMBER 24, 2021

Tom Laird is the Founder and CEO of Expivia , a USA-based, 500+ seat omnichannel contact center located in Pennsylvania. He shares how call centers can safeguard critical customer data, giving customers peace of mind while reducing risk to your organization.?. Security Risks to Avoid in Your Call Center .

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Callminer

AUGUST 1, 2017

Most call centers struggle with efficiency at one time or another. And because efficiency is directly tied to minimizing overhead costs in the call center, it’s a prominent challenge. Find out what you can do today to boost efficiency and improve call center performance by reading our pros’ responses below.

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Callminer

FEBRUARY 19, 2020

There are numerous issues for which call center managers and leaders must account in running a successful customer support operation. To help you in doing so, we’ve highlighted the major concerns typically encountered by call centers below. Holding onto valuable talent at your call center can be a daunting task.

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Callminer

JUNE 12, 2019

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Callminer

FEBRUARY 4, 2021

To learn more about how call centers can address customer vulnerability, we reached out to a panel of call center experts and business leaders and asked them to answer this question: “How can contact centers address increased customer vulnerability?”. One thing contact centers need to get better at is…”.

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