Callminer

AUGUST 6, 2019

In this guide, we’ll help you make more informed buying decisions by describing the various types of call center software, offering expert tips and guidance for choosing the best software solutions for your needs, as well as best practices for utilizing and implementing your call center software suite.

call center software 140

call center software Best practices Call Center Interactive Voice Response 140

Global Response

MARCH 27, 2024

Call centers gather data from call logs, voice recordings, customer feedback, chat transcripts, email interactions, and social media communications. Advanced technologies like automatic call distribution (ACD) systems and interactive voice response (IVR) systems also contribute data. Let’s take a look.

Big data 62

Big data Call Center Analytics Interactive Voice Response 62

AWS Machine Learning

SEPTEMBER 11, 2024

Customer experience Generative AI can analyze large volumes of customer service data, like call logs and support tickets, and identify patterns in issues customers frequently report. This insight allows operations teams to proactively address common problems before they severely impact customers.

Technology 90

Technology Engineering contact center solutions Scripts 90