aircall

DECEMBER 6, 2016

A PBX doesn’t interact with your other digital tools at all, and an IP PBX only deals with phone calls. But a virtual system can integrate with your CRM software, your live chat or email service, your helpdesk, your call scripts, your survey templates, and so much more. Best practices to choose the right business phone.

voip 48

voip Consulting Consulting Call Logging 48

aircall

NOVEMBER 4, 2016

You can integrate services dedicated to live chat, email, call logging, purchase history, feedback surveying, support tickets, and many more. This is immensely helpful to call center agents and managers alike. Best practices for choosing computer telephony integration. Ask for training.

Customer Support 54

Customer Support Interactive Voice Response Call Center Automatic Callback 54

JustCall

APRIL 13, 2023

Automatically track and log your tasks, activities, and engagement data to your CRM. You can transcribe your calls and video recordings, apply AI-based analyses and leads to sales coaching, and identify best practices to scale them across the entire team for better results. Top Features of Revenue.io Pros Revenue.io

Coaching 10

Coaching CRM Sales Analytics 10

JustCall

APRIL 12, 2023

JustCall While both Gong and JustCall offer features like AI-based call scoring, automated call scoring, and competitor intelligence, the latter offers additional features unavailable in Gong software. They include live agent assistance, script compliance alert, moment analysis, data migration support, and 24/7 live chat.

Sales 52

Sales Coaching CRM Contact center software 52

JustCall

MARCH 29, 2022

A high-quality contact center software will offer multiple options for routing calls so the sales reps can handle as many calls as possible with consistent quality standards. So, the time saved from dialing up these numbers can be used to make more calls per agent. Save Time on Manual Work with Automated Call Logging.

Sales 52

Sales Interactive Voice Response Contact center software CRM 52

Calabrio

MARCH 27, 2025

5 Best Practices to Improve AHT Share Every conversation in a contact centerfrom start to finishholds helpful insights about the customer experience and service performance. It’s called average handle time (AHT). Map these activities in your workflow and equip your team with the best automated tools to reduce AHT.

Average Handle Time 52

Average Handle Time Best practices Contact Center Metrics 52

JustCall

FEBRUARY 24, 2025

They dont just follow scripts they learn, adapt, and take action in real time. Unlike traditional chatbots or automated phone menus, AI voice agents dont just follow a script. For example: Chatbots that follow scripts (If the customer asks about refunds, show the return policy). So whats the answer? AI voice agents.

Healthcare 40

Healthcare Chatbots Real estate Scripts 40

JustCall

FEBRUARY 13, 2023

Call centers can help companies expand their customer base and reach new markets by providing support and assistance in multiple languages. Also, operating your own sales call center gives you complete control over all aspects of the sales process, from the technology used down to the script.

Sales 52

Sales Call Center Interactive Voice Response CRM 52

JustCall

JANUARY 10, 2025

Call tracking and lead capture tools Services like JustCall can be incredibly valuable for sales teams looking to optimize their outreach. JustCall tracks incoming calls, logs them automatically in your CRM, and captures lead data to simplify follow-ups. It also provides automated AI insights into call performance.

Sales 40

Sales CRM Government voip 40