Best practices, Caller satisfaction and Education

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Best practices

Caller satisfaction

Education

20 Call Center Pros Share the Most Undervalued Call Center Metrics and How To Better Leverage Them

Callminer

OCTOBER 11, 2018

The best way for a company to improve upon this metric is to teach the customer how to access their self-service pages, such as checking their own order status. Educating on self-service results in a better customer experience. Agents who rely on the knowledge base to get answers are able to give more accurate answers to callers.

Call Center

Call Center Metrics Contact Center Wait times

Six tips for scaling your sales and service team

Vonage

MAY 8, 2017

Are employees on-board and fully educated about the benefits of a scalable workplace? If you’re unsure on either of the above take a look at our top tips below for advice and best practice when scaling your business. Inbound calls are routed to the most appropriate agent, ensuring better agent and caller satisfaction.

Sales

Sales Caller satisfaction Benchmark SaaS

Customer Contact Central

20 Call Center Pros Share the Most Undervalued Call Center Metrics and How To Better Leverage Them

Six tips for scaling your sales and service team

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