Best practices, Caller satisfaction and SaaS

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Best practices

Caller satisfaction

SaaS

20 Call Center Pros Share the Most Undervalued Call Center Metrics and How To Better Leverage Them

Callminer

OCTOBER 11, 2018

If you give your operators clear guidelines to solve commonly occurring problems things will run more smoothly, wait time will be cut down, and best of all, your customers will be very pleased. . Ben M Roberts is the Head of Marketing for a SaaS startup called Talkative. Ben M Roberts @Roberts_Ben_M.

Call Center

Call Center Metrics Contact Center Wait times

Six tips for scaling your sales and service team

Vonage

MAY 8, 2017

If you’re unsure on either of the above take a look at our top tips below for advice and best practice when scaling your business. Inbound calls are routed to the most appropriate agent, ensuring better agent and caller satisfaction. Are employees on-board and fully educated about the benefits of a scalable workplace?

Sales

Sales Caller satisfaction Benchmark SaaS

Customer Contact Central

20 Call Center Pros Share the Most Undervalued Call Center Metrics and How To Better Leverage Them

Six tips for scaling your sales and service team

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