CSM Practice

MAY 28, 2020

In this guide, let’s explore the available compensation plans, the right framework for thinking about customer success manager salary, and best practices. There is an ongoing debate in the customer success field around the best customer success manager salary structure. Number of case studies generated.

Best practices 126

Best practices Management SaaS Metrics 126

Babelforce

SEPTEMBER 15, 2021

When this is the case, make training materials available right away so new hires can familiarize themselves with the role. Case study: Booz Allen. Case study: LUX Resorts. You already train agents in security best practices. Case Study: Air Mauritius. 7 Double down on security .

Call Center 102

Call Center Scripts Contact Center Airlines 102

ClientSuccess

JANUARY 26, 2022

Customers can become a crucial part of your outbound content strategy through customer case studies, referrals, marketing opportunities, and more. . In this article, we’ll look at the critical parts of a case study to ensure your team creates the most compelling, valuable stories to help tell – and sell – your company’s value.

Upselling 75

Upselling SaaS Best practices Marketing 75

Quality Contact Solutions

OCTOBER 4, 2022

That’s why we’ve compiled four best practices to help you meet your sales goals and keep your team busy. Case Study: B2B Lead Generation & Cold Calling. Our next lead generation best practice is customer service. Our next best practice in how to generate leads is to focus on your website.

Best practices 111

Best practices Telemarketing outsourcing B2B 111

Genroe

JULY 20, 2020

In this post I’m going to break down the best way to create a scalable B2B lead generation process using LinkedIn. Then I’m going to give you a couple of specific case studies on what can be achieved. The post LinkedIn B2B Lead Generation Best Practices and Case Study appeared first on Genroe.

Best practices 52

Best practices B2B Marketing 52

Calabrio

MARCH 5, 2025

Workforce Management 9 Top Voice of the Customer Best Practices for 2025 Share Top 9 Voice of the Customer Best Practices for 2025 What is the Voice of the Customer (VoC)? Business leaders often implement VoC best practices by incorporating Conversation Intelligence platforms into their programs.

Best practices 40

Best practices Benchmark First call resolution Contact Center 40

AWS Machine Learning

SEPTEMBER 26, 2024

Video generation has become the latest frontier in AI research, following the success of text-to-image models. Luma AI’s recently launched Dream Machine represents a significant advancement in this field. This text-to-video API generates high-quality, realistic videos quickly from text and images.

Scripts 119

Scripts APIs Metrics Management 119

Totango

NOVEMBER 21, 2019

Best Practices for Improving Customer Satisfaction NPS Scores. Here are some best practices you can use to improve customer satisfaction : Track Progress. For instance, if a customer has a score of 9-10, your team should reach out for reviews, testimonials, or case studies.

Best practices 93

Best practices Metrics Customer advocacy Education 93

AWS Machine Learning

MARCH 6, 2023

In this post, we dive into tips and best practices for successful LLM training on Amazon SageMaker Training. The post covers all the phases of an LLM training workload and describes associated infrastructure features and best practices. Some of the best practices in this post refer specifically to ml.p4d.24xlarge

Best practices 102

Best practices APIs Transportation Scripts 102

JivoChat

JANUARY 15, 2023

In this article, I’ll show you six lead generation best practices that you can implement to help your business turn more leads into happy customers. 6 Lead Nurturing Strategies and Best Practices to Turn Leads into Customers. Use Case Studies as Sales Enablement Content. A link to a case study.

Best practices 75

Best practices B2B Sales Multichannel 75

NobelBiz

FEBRUARY 27, 2024

When companies implement specific tools and best practices, they can significantly improve their customer experience (CX), increase agent performance, and ensure high-quality service. What Is the Best Solution To Run Call Center Campaigns? Table of Contents What is Call Center Optimization?

Best practices 104

Best practices Call Center Interactive Voice Response First call resolution 104

Genroe

JULY 2, 2018

The post [Case Study] Iron Mountain Doubles NPS? In doing so they increased internal confidence in their analysis and internal engagement with the feedback process overall. First, they changed the email invite “from” name to a real person, not a department. Second, they radically slimmed down the wording […].

Surveys 66

Surveys Feedback Personalization Best practices 66

NobelBiz

MARCH 18, 2025

Simple Fixes Available: Issues like double dialing, ignoring DNC lists, and poor timing are common triggersbut theyre preventable with the right practices. Reputation Management Matters: Combining dialing best practices with phone number reputation monitoring helps maintain customer trust and improves answer rates.

Best practices 52

Best practices B2C Call Center Consulting 52

ShepHyken

NOVEMBER 20, 2017

A case study by Idaho Central Union by Avinash Bhaisa . My Comment: This is a great case study that proves that CX impacts the bottom line. 6 Best Practices for Thriving in the ‘Post-Human’ Customer Service Age by Anand Subramaniam. Here are my top five picks from last week.

Customer Service 96

Customer Service Personalization Upselling Self service 96

TeleDirect

DECEMBER 22, 2024

We stay updated on industry trends and best practices, ensuring top-tier service delivery. Real-World Examples of Outsourcing Success Case Study 1: Scaling Customer Support for a Growing E-Commerce Business An e-commerce startup partnered with Teledirect to handle customer inquiries and order processing during peak shopping seasons.

outsourcing 62

outsourcing Call Center Healthcare Best practices 62

Education Services Group

JULY 27, 2021

But my favorite way to showcase your past successes and your current abilities to the world is by telling a customer’s success story with a case study. Case studies can be some of the most powerful content because they tap into one of the most powerful methods of communicating – storytelling. Our brains love stories.

Sales 52

Sales Marketing Accountability Best practices 52

Aspect

AUGUST 21, 2019

We will also outline how to get the most out of your existing investment and provide customer case studies so you can see first-hand how we’re simplifying and improving the customer engagement landscape. The post Join us at ACE Europe to discover best practices for delivering greater ROI appeared first on Aspect Blogs.

Best practices 70

Best practices Self service Education Analytics 70

CCNG

JANUARY 11, 2023

It’s been a theme across business books, case studies, and articles. When it comes to customer service and customer experience today, what is the best approach for organizations to prepare for success? It is an opportunity to retain customers and employees—and secure new ones along the way.

Customer Service 195

Customer Service CCNG Education Self service 195

AWS Machine Learning

FEBRUARY 12, 2025

This analysis provides valuable insights into model consistency and helps identify cases where different models might produce significantly different outputs for the same input. The following best practices will help you establish standardized benchmarking when comparing different foundation models. keys()) & set(metrics2.keys())

Metrics 94

Metrics Engineering APIs Benchmark 94

CCNG

AUGUST 2, 2023

Throughout this series, I'll be sharing my personal experiences and lessons learnt with you, carefully weaving together real-life case studies while respecting the anonymity of those involved. Let's make this series a collaborative journey!

Contact Center 195

Contact Center CCNG Best practices Technology 195

Global Response

SEPTEMBER 21, 2023

The key lies in ensuring your outsourced call center implements some core best practices for e-commerce businesses. In this article, our team—with over 40 years of CX and call center experience—will walk you through those best practices, and how to implement them with your outsourced call center partner.

Best practices 62

Best practices outsourcing Call Center Multichannel 62

Beyond Philosophy

DECEMBER 16, 2021

Because of risk aversion, the default from a business standpoint is to adopt a best-practices approach. However, best practices as a customer strategy are inherently reductive. Maybe it’s an article you read or a case study that demonstrated success with various customer strategies you want to employ.

Education 243

Education Best practices Consulting Consulting 243

Eptica

JULY 15, 2020

In our latest guest post we’re sharing a key case study from Wo uld You Do That To Your Mother?, Categorie(s): Best Practice The latest book from customer experience expert Jeanne Bliss is based on a simple idea. Share this page on: Tweet. Customer service: what you can learn from great business leaders.

Customer Experience 119

Customer Experience Best practices Customer Service Personalization 119

Peter Lavers

JULY 7, 2015

A group of people representing some of the best brands in Europe gathered at Twickenham Stadium on a warm June day for a special masterclass focused “customer centricity” in companies that are primarily business-to-consumer (B2C). Only 22% of the buying decision is from the direct influence of the supplier. The dangers of “firing” customers.

Customer centricity 150

Customer centricity Chief Customer Officer Banking Automotive 150

Interaction Metrics

JANUARY 7, 2025

The Future of Journey Mapping is Dynamic Best practices in customer journey mapping are evolving rapidly. ” Best practices in customer journey mapping focus on critical moments and ensure alignment with customer and business goals. Takeaway #5.

Journey mapping 62

Journey mapping Consulting Consulting B2B 62

Totango

JUNE 23, 2020

Five basic customer success best practices can help move the needle on your net promoter scores: Segment to Find Trends. Strong scores could encourage you to take action in the form of upsell, cross-sell, and expansion campaigns , or by developing a customer case study or asking the customer to speak at an event.

Best practices 62

Best practices Brand ambassadors Surveys Enterprise 62

Callminer

FEBRUARY 23, 2021

As we have written in a recent case study, even companies that previously used on-premise systems had to quickly shift their operations onto cloud software. Remote working arrangements will continue to be adopted. “Whether we like it or not, the recent trend of remote work caused by the pandemic is definitely here to stay.

Call Center 376

Call Center Technology Banking Contact Center 376

Eptica

JULY 29, 2020

Author: Guest author: Jeanne Bliss In our latest guest posts, CX expert Jeanne Bliss has been sharing case studies from her new book Would You Do That To Your Mother? Categorie(s): Best Practice In our latest guest posts, CX expert Jeanne Bliss has been sharing case studies from her new book Would You Do That To Your Mother?

Customer Experience 98

Customer Experience Airlines Best practices Personalization 98

CX Accelerator

DECEMBER 31, 2018

Best Practice: I worked with a client of mine a few years ago on a very intriguing project. Let them tell you what that looks like.Understand where it's coming from. "Hey, "Hey, get back to work!" " is probably an instinctive statement. Work with your leaders to understand why they feel that way.

Calibration 244

Calibration Schedule adherence Coaching Employee engagement 244

Global Response

FEBRUARY 17, 2025

Methods for collecting VoC data in call centers Call centers employ VoC best practices with technologies and personnel trained in these important methods. Get a Quote Transforming VoC data into actionable insights Now that you have VoC best practices, learn how to make the most of the VoC experience.

Call Center 62

Call Center outsourcing First call resolution Best practices 62

inSided

DECEMBER 6, 2022

Before global learning technology leader Docebo built the Docebo Community in 2021, its customers were “knocking at the door” for more opportunities to connect with other customers, share best practices, ask questions, and provide product feedback.

Best practices 52

Best practices Feedback Technology 52

ShepHyken

JANUARY 7, 2024

Deloitte Shares Loyalty Trends and Best Practices for 2024 by Alicia Esposito (Retail TouchPoints) To drive customer retention and loyalty, most brands and retailers continue to rely on purchase discounts (77%) and loyalty program points (61%), according to Retail TouchPoints research. Here are my top five picks from last week.

Customer Service 178

Customer Service Contact Center Customer centricity Banking 178

Callminer

SEPTEMBER 1, 2020

Later on, breakout sessions led by customers, Avadyne Health , Gant Travel , and more offered some powerful case studies including an analysis from Direct Dialog’s Marvie Wright on how speech analytics helped their virtual workforce yield 10% more revenue. The show goes on.

Entertainment 182

Entertainment Contact Center Analytics Customer Service 182

AWS Machine Learning

MAY 1, 2024

As quoted in the Swindon Borough Council case study : “The council ran small-scale trials with the main digital translation providers that can support the different languages spoken by Swindon’s citizens. Swindon Borough Council paid around £159.81 ($194.32 5 – Continuous integration and continuous delivery pipeline overview.

APIs 128

APIs Construction Best practices Technology 128

The Northridge Group

OCTOBER 1, 2020

Best practices for contact center coaching and training. Experience has shown that some of the best practices for developing associates and effectively coaching them include: Informal daily connections. Increased First Contact Resolution and Inquiry Resolution. Customization is key.

Coaching 128

Coaching Contact Center Best practices Management 128

AWS Machine Learning

MARCH 14, 2025

This post focuses on RAG evaluation with Amazon Bedrock Knowledge Bases, provides a guide to set up the feature, discusses nuances to consider as you evaluate your prompts and responses, and finally discusses best practices.

Metrics 82

Metrics Best practices Engineering APIs 82