CX Global Media

SEPTEMBER 5, 2018

Your solution provider can be a key source for discovering the contact center best practices , so make sure their activity in contact center learning opportunities like networking events and education are part of your decision criteria. We just participated in a CCNG networking event which was absolutely phenomenal.

Best practices 174

Best practices Contact Center CCNG Coaching 174

CCNG

APRIL 26, 2023

Employers must educate staff on self-care and stress management best practices , and allow time for each. Lisa Hammett is a new CCNG contributor, a Wellness Coach helping thousands of members achieve their health and wellness objectives. I use mental fitness as the foundation of my practice.

CCNG 195

CCNG Coaching Education Best practices 195

CCNG

MAY 27, 2021

Bring in Expertise – Wealth of knowledge Although you are the expert on everything about your company, center and customer, an outside consultant can bring in expertise on industry best practices for a variety of workstreams. Identify Gaps or problems – Find the Problem Consultants conduct full 360 reviews of your contact center.

Consulting 195

Consulting Consulting Contact Center Gamification 195

CCNG

APRIL 19, 2023

They are a careless and lackluster team with a sarcastic coach who grows frustrated with the responsibility to produce a respectable team. The best practice is to spread the wealth of top performers and the challenge of lacking performers. This approach will allow supervisors to effectively and efficiently manage their teams.

Contact Center 195

Contact Center CCNG Coaching Call Center 195

Speaker: Dave Hoekstra, Calabrio

How can I make coaching as effective when not in person? The topics discussed during this webinar replay include: Do I need to score more calls when my agents are working from home? How can I make conversations personal over video? Are there tools that can help me keep track of things more efficiently?

Employee engagement

CCNG

OCTOBER 12, 2022

Who’s determining a new best practice? And lastly, could the new best practice be a dynamic organizational structure? If a leader is good at coaching, let them do the coaching piece of leadership on their team. This is also a good way for these combo team leaders to help mentor and coach their counterparts.

Coaching 195

Coaching CCNG Employee engagement Best practices 195

CCNG

JANUARY 22, 2025

Coaching sessions tied to clear goals foster growth and confidence. Opportunities to Grow : Whether through cross-functional projects, learning modules, or personalized growth plans, best-practice companies empower agents to take charge of their development. Action Tip: Introduce monthly action plans for every agent.

CCNG 195

CCNG Call Center Contact Center Construction 195