Best practices CCNG Customer Service 
CCNG
JANUARY 15, 2025
For decades, organizations have clung to the comfort of best practices, those tried-and-true methods that promise safe results. In a world thats constantly evolving, best is usually just a nicer way of saying barely keeping up. Why Best Practices Dont Cut It Anymore Best practices are like comfort food.
CX Global Media
SEPTEMBER 5, 2018
Your solution provider can be a key source for discovering the contact center best practices , so make sure their activity in contact center learning opportunities like networking events and education are part of your decision criteria. We just participated in a CCNG networking event which was absolutely phenomenal.
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CCNG
DECEMBER 1, 2022
The best-practices we’ve covered give you a great foundation for building, leveraging and sustaining a truly powerful professional network. These best-practices have come from decades working alongside top people in customer service and support. fresh energy and new enthusiasm.
CCNG
JANUARY 11, 2023
With some of the frustration I’m hearing, you might assume that customer service is taking a hit – particularly when there are daily reports of inflation, an oncoming recession, and the need to cut costs constantly. These same companies found themselves having slow growth and customer service and customer retention issues.
CCNG
JUNE 1, 2015
We invite CCNG members to share their experiences, stories, and expertise in Contact Center Operations, Customer Engagement, and Customer Service. Everyone you meet knows something you don’t.
CCNG
JULY 11, 2020
Once again, your ability to navigate a constantly changing environment and overcome new challenges will determine your ability to deliver great customer service and continued success. Industry benchmarks, trend analysis, and accepted best practices all help shape your strategic decisions. You can lean on your network!
CCNG
AUGUST 2, 2023
My primary aim is to guide you through the pitfalls and offer best practices, so get ready to uncover valuable insights that can shape your contact centre's success. Let's make this series a collaborative journey! Comment below with your thoughts, experiences, or even challenges you've faced in contact centre transformations.
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