Best practices Chief Customer Officer Coaching 
Callminer
FEBRUARY 4, 2021
To address the growing vulnerability in call center customer bases…”. Coaching needs to happen in real time from management. Give them examples of social engineering attempts they may experience, such as rushed mothers, private customers who don’t want to share information, etc. John Cho is the Founder of My Pet Child. “To
Fonolo
JANUARY 14, 2020
Jeanne has been helping companies create deeper relationships with their customers for over 35 years. She has worked Microsoft, Allstate, and Lands’ End, pioneering the role of the “Chief Customer Officer” . Top Pick: 7 tips and resources for Chief Customer Officers and C-Suite Customer Experience Leaders.
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Vcaretec
JUNE 6, 2022
Customer Care & Contact Center Influencers Mike Aoki Bio: Contact center expert and trainer for Agents (customer service, dealing with "irates," sales skills) and Managers (coaching, presentation skills). I tweet about customer focus, leadership, IT, and tech. Market research & trends, best practices, tech.
ChurnZero
MAY 15, 2024
“Being a good customer leader used to be primarily about human relationships: the emotional intelligence-driven aspects of customer work and people management on fast-growing teams,” says Abby Hammer, ChurnZero’s chief customer officer and chief product officer. 45%) Coaching and mentoring our team.
JustCall
MARCH 8, 2023
Annette Franz is a renowned customer experience thought leader, consultant, coach, and author with over 30 years of experience in the industry. She has served as the Chief Customer Officer for major US brands such as Lands’ End, Coldwell Banker, Allstate, and Microsoft Corporations.
Amity
APRIL 7, 2017
Jeff Piper , Co-founder and Chief Customer Officer at SpringCM , demonstrates his team’s impact on new business by tracking the increase in advocacy and referrals. Your CSM team has a direct influence on overall customer satisfaction scores and number of reference-able clients.
Education Services Group
FEBRUARY 16, 2022
Raise your hand if you’ve ever read a job description like this: We’re hiring a Chief Customer Officer! You will need to be their coach because this orientation will inevitably force them to confront their own organizational challenges as they set about to retool and reorient the way their individual teams operate.
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