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CSM from the Trenches: Mentors – Adam Kuznia, Chief Customer Officer, DataCamp

ClientSuccess

This series, now a community for frontline Customer Success Managers (CSMs), discusses trends, best practices, and advice that can help the frontline. The goal is that by sharing our experiences, we’ll be able to learn and apply more practical advice / practices to our careers. Company : DataCamp. Question 1.

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12 Customer Success Best Practices That Can Positively Impact Your Work as a CSM

ClientSuccess

Welcome to our blog series CSM from the Trenches, a community for frontline Customer Success Managers (CSMs) that discusses trends, best practices, and advice for the frontline. We’ve compiled a list of 12 Customer Success Best Practices That Can Positively Impact Your Work as a CSM. Let’s get started!

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ChurnZero’s 10 Customer Success Leaders to Watch in 2021

ChurnZero

With their visibility elevated, Customer Success leaders stepped up to carry the weight of their fellow revenue-driven teams and prove their value within the broader organization. With Customer Success demand at an all-time high, we expect to see more of its leaders join the executive ranks in the coming months and years.

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5 TOP Resources for Your Customer Success Team

ClientSuccess

As SaaS organizations and their customers slowly but surely get used to the ‘new normal’ that 2020 ushered in, customer success managers and team leaders are more focused than ever before. Here are some additional resources from ClientSuccess : The Customer Success Webinar Series. Customer Success eBooks.

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ChurnZero’s Greatest Hits from 2019: Feat. Top 10 Blog Posts and Other Noteworthy News

ChurnZero

There are many ways to build and score customer surveys, but to make them scalable and consistent, it’s crucial that you process the information in a quantitative way. Learn these B2B customer survey best practices to generate meaningful customer insights that don’t feel random and haphazard. .

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Squelch Continues to Sponsor Zendesk Events with Showcase Series

Squelch

One session we highly recommend is “Best practices for aligning your organization around the customer” led by Elisabeth Zornes and Colleen Berube, Zendesk’s chief customer officer and chief information officer, respectively.

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CSM from the Trenches: Mentors – Aaron Thompson, General Partner, SuccessHACKER

ClientSuccess

Welcome to our blog series CSM from the Trenches, a community for frontline Customer Success Managers (CSMs) that discusses trends, best practices, and advice for the frontline. The goal is that by sharing our experiences we’ll be able to learn and apply more practical advice / practices to our careers. Question 1.