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Welcome to our blog series CSM from the Trenches, a community for frontline Customer Success Managers (CSMs) that discusses trends, bestpractices, and advice for the frontline. We’ve compiled a list of 12 Customer Success BestPractices That Can Positively Impact Your Work as a CSM.
“Being a good customer leader used to be primarily about human relationships: the emotional intelligence-driven aspects of customer work and people management on fast-growing teams,” says Abby Hammer, ChurnZero’s chiefcustomerofficer and chief product officer. First, CS is still evolving.
We, at CustomerSuccessBox , spoke to some of the Top Customer Success Influencers to know how they manage churn! Irit Ezips is the ChiefCustomerOfficer and CEO at CSM Practice. Irit has played a pivotal role in shaping Customer Success bestpractices and methodologies.
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Best practices 
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