TechSee

JUNE 16, 2022

In addition, Eric is a member of Miele’s International Service team, to help identify, streamline and share global best practices and promote service excellence. In addition, Jim has co-authored three books with his lifelong friend, mentor, and coach, Matt Rocco. Follow on LinkedIn. Follow on LinkedIn. Follow on LinkedIn.

Customer Service 251

Customer Service Chief Customer Officer Contact Center Consulting 251

ChurnZero

MARCH 3, 2020

Top 10 Must Attend Conferences in 2020 for Customer Success Professionals. I’m not talking about a vacation (although those days off are also oh so very important) but I’m talking about, stepping out of the office for a day or two to attend a conference. SaaStock North America Date: June 22-24, 2020 Location: San Francisco.

SaaS 72

SaaS Chief Customer Officer Best practices B2B 72

ProProfs Blog

MAY 6, 2020

Are there any managing remote teams best practices to monitor, track, and collaborate better? . The best ways to motivate your remote team are: Have video collaborations instead of conference calls. Use coaching and feedback for employee development. Managing Remote Teams | Employees – Best Practices.

Management 162

Management Customer Service Best practices Entertainment 162

SharpenCX

APRIL 21, 2020

A woman, accidentally unmuted, talking to her cat during a large conference call. Even if you feel like you’ve shared every remote-work tip in your toolbox, you can turn to these four work from home best practices to make managing remote employees easier. 4 Best Practices for Managing your Remote Team.

Best practices 76

Best practices Management Coaching Metrics 76

aircall

FEBRUARY 1, 2021

To make that happen, you’ll need to clearly define your sales training process, invest in the right training programs, and follow best practices for training sessions. . From the very beginning, emphasize the importance of being customer-centric during your sales coaching program. Offer post-training coaching or mentoring .

Best practices 62

Best practices Sales Call Center Coaching 62

JustCall

APRIL 20, 2022

Employing customer service best practices should be the biggest priority for businesses in 2022. Of course, the task is far from easy but with the right tools and best practices, it is achievable. Here are 11 customer service best practices for superior support to turn your team from reps to #SuperReps. .

Best practices 52

Best practices Customer Support voip Coaching 52

Fonolo

JANUARY 31, 2023

Read on for our complete guide, where we’ll explore all the best practices. Simply put, call center training is any course, seminar, video, coaching session, or other activity that teaches the skills and behavior required for success in a call center. Still have questions about call center training? What is Call Center Training?

Call Center 141

Call Center Contact Center Coaching Gamification 141

SharpenCX

OCTOBER 13, 2021

With remote work, you can’t rely on a conference room with a white board to map out plans. Look for technology with targeted coaching and personalized remote training. Look for cloud technology that makes it possible for you to coach agents remotely so you can give frequent, focused feedback. >>

Contact Center 128

Contact Center Technology Coaching Cloud contact 128

Callminer

APRIL 21, 2020

Call center managers may be involved with hiring and training call center agents , monitoring call center metrics tied to agent performance , using speech analytics tools for ongoing quality monitoring , providing ongoing feedback and coaching, and more. One of the best tools I have seen and used for call centers is improv training…”.

Call Center 182

Call Center Management Scripts Coaching 182

Callminer

JULY 15, 2019

This virtual conference will cover a ranging of topics, expert speakers, partners and customers about better customer and agent experiences through speech analytics. Zeroing in on Ideal Coaching Moments with Speech Analytics featuring Vivint. Creating Customer Service Super Agents with Data, Tech and Coaching featuring Forrester.

Telecommunications 28

Telecommunications Contact Center Analytics Employee engagement 28

Noble Systems

JUNE 7, 2019

Our annual SNUG (Select Noble Users Group) conference brings together top voices in customer experience with contact center managers, platform administrators, and others looking to learn what’s new in CX technology and share ideas. Read more of Paul’s thoughts on SNUG 2019 here.

Gamification 75

Gamification Contact Center Coaching Education 75

ChurnZero

APRIL 22, 2022

We’re a partner and a coach. There’s the ChurnZero Academy—free to all customers—with its courses for users, developers and admins, bite-sized tips and tactics, guides and best practices. That means that our CS team takes a different approach—and it’s one that ChurnZero’s customers love. Here’s how it works. It takes a team.

Feedback 98

Feedback Coaching Best practices Customer Experience 98

Fonolo

MAY 7, 2015

This means being present for your teams to provide support and advice, for coaching and development, and to essentially guide them to success. If you want your call center or department to be successful, it’s just not enough to ensure it’s working well or adhereing to some abstract call center management best practices.

Call Center 126

Call Center Management Contact Center Coaching 126

CrazyCall

SEPTEMBER 4, 2018

Noah Kagan’s twitter account is constantly fueled with growth hacks, sales & marketing news and best practices to help you grow your business. Coach to SaaS founders, Chief instigator at DanMartell.com. It is almost always true that the person with the best information is the person who wins the sale.”. Dan Martell .

Sales 129

Sales SaaS CRM B2B 129

SharpenCX

FEBRUARY 18, 2020

Download Now: Grow your management and coaching techniques with 29 key takeaways from your call center manager playbook. How do you need to grow your call center manager skills to be the best manager for your team? And, it’s your responsibility to know what the best team should offer. A Good Coach. What are your goals?

Call Center 84

Call Center Coaching Management Contact Center 84

GetFeedback

NOVEMBER 23, 2019

And that is the word that we are all anchored to today and at this conference and it is: together.” . In this article, we cover the key CX takeaways from this year’s Dreamforce conference. This year, Salesforce announced the next steps in its Einstein Voice project, which was introduced at last year’s conference.

Customer advocacy 19

Customer advocacy Sales Personalization Coaching 19

C3Centricity

SEPTEMBER 12, 2016

I had the privilege of being the keynote speaker at IIEX-Latam in Lima and decided to take time off to visit the country after the conference. You could take the luxury coach service from Puno to Cusco and arrive four hours earlier. But you would miss the experience I am having. I actually don’t want the ride to end!

Airlines 133

Airlines Coaching Banking Customer centricity 133

CSM Magazine

OCTOBER 6, 2021

Calabrio , the customer experience intelligence company, spotlighted the winners of its analytics competition and ONE Awards during its annual customer conference, Calabrio Customer Connect (C3). This year, Calabrio is focusing sessions on the Connected Workforce and for the second year in a row, C3 is being held as a virtual event.

Analytics 52

Analytics Interactive Voice Response Average Handle Time Employee engagement 52

Hodusoft

JULY 19, 2023

Best practices for using inbound call center software Future of inbound call center software What is Inbound Call Center Software? Call Monitoring and Whisper Coaching: Managers or supervisors can listen to live calls to monitor agent performance and provide real-time guidance through Whisper Coaching.

call center software 98

call center software Call Center Interactive Voice Response Average Handle Time 98

Outsource Consultants

FEBRUARY 22, 2025

In this guide, well break down the benefits, challenges, and best practices to ensure a smooth and successful transition. Many successful companies conduct regular video conferences between onshore and offshore teams to foster personal connections and cultural understanding. What Makes Bangalore’s Call Centers Stand Out?

Call Center 67

Call Center Average Handle Time outsourcing First call resolution 67

BlueOcean

DECEMBER 18, 2023

At a recent industry conference, the session on quality assurance began with the keynote speaker taking the mic, and boldly announcing: “when it comes to QA, monitoring one percent of one percent is BS, and we all know it.” One percent of one percent… at best. Coaches would get to know the agents on their teams.

Contact Center 71

Contact Center Average Handle Time Coaching First call resolution 71

Fonolo

MARCH 28, 2023

Providing training and coaching: Training and coaching call center agents is an important part of the job. Step 4: Stay up-to-date with industry trends Managers should always be up-to-date with industry trends and best practices. Coursework and relevant on-the-job experience can help you hone your leadership skills.

Customer Experience 81

Customer Experience Management Contact Center Call Center 81

COPC

MARCH 11, 2022

Explore emerging ways to create candidate interest & employee retention with Rick Zayas, COPC VP, in a pre-conference workshop at Execs In The Know’s Customer Response Summit (CSR) in Clearwater, Florida, on March 28, 2022. Best practices & approaches to reinvent labor policies.

Contact Center 85

Contact Center Customer Support outsourcing Marketing 85

Fonolo

JUNE 17, 2015

Call center training is any course, seminar, video, coaching session or other activity that teaches the skills and behavior required for success in a call center. Call Center Training Best Practice. Mentoring or coaching. Host ‘lunch n’ learns’ Foster a ‘straight-talking’ culture. One-on-One.

Call Center 96

Call Center Gamification Coaching Contact Center 96

teleopti

AUGUST 23, 2019

Likewise, contact centres try to avoid anything that takes agents away from direct customer care, for example, extra coaching, team meetings, comfort breaks, helping other departments and system downtime. The days of traditional classroom learning where the whole team sat conference-style listening to the trainer are a thing of the past.

Coaching 63

Coaching Morale Best practices Contact Center 63

BlueOcean

JULY 20, 2023

The Kick-Off: Vendor Meeting Best Format: Virtual. Vendor kick-off meetings are a procurement best practice in our world. In the olden days (pre-2020,) vendor meetings frequently involved calling into a conference line. Does it align with your own? Could you see yourself working there?

outsourcing 117

outsourcing Contact Center Personalization contact center solutions 117

Netomi

JANUARY 5, 2022

Adrian is also a best-selling author, Forbes contributor, blogger & podcaster, frequent conference speaker, panel participant, and Chari. His best-selling book in 2016 is called: How to Wow: 68 Effortless Ways to Make Every Customer Experience Amazing. Colin has written seven bestselling books on Customer-driven growth.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

Amity

OCTOBER 31, 2016

Almost immediately, we started to scale the team to enable us to be more proactive to ensure we were able to do all the things that Customer Success does best: onboarding, coaching, renewals, upsell, support, and services. We can also use this information to drive automation and personalize coaching.

Coaching 0

Coaching Upselling Engineering Marketing 0

Integrity Solutions

FEBRUARY 12, 2020

I first heard Lisa speak at a conference about three years ago and have followed her work ever since. As a speaker, author and consultant, Anthony delivers no-nonsense advice when it comes to, among other things, the importance of value creation in sales today and the indisputable truths about why salespeople struggle to get meetings.

Sales 124

Sales B2B Engineering Consulting 124

Fonolo

JANUARY 14, 2020

Here, Jeannie gives her thoughts on the latest industry news, strategies and tactics to improve your customer journey, and round-ups of the conferences and events she attends. . This blog is tailored towards managers and executives and offers realistic advice on practical problems that arise in and around the boardroom. Kate Nasser.

Customer Service 136

Customer Service Chief Customer Officer Contact Center Call Center 136

RapportBoost

OCTOBER 7, 2018

Enable coaching agents by your managers to be more objective, scalable and fun. With the balance of conference and expo, CCW is the place where customer care, CX, and contact center leaders come together. Drive agent performance, happiness and company culture.

Average Handle Time 63

Average Handle Time Contact Center Coaching Feedback 63

CrazyCall

MAY 20, 2019

New best practices, strategies, techniques, and approaches spring up like mushrooms and it’s hard to keep track of them. – Jeff Goldberg, President & Lead Sales Trainer/Coach at Jeff Goldberg & Associates. – Jordan Belfort, Sales Coach at JordanBelfort.com. It doesn’t matter. Sales Tips #41-50.

Sales 123

Sales Coaching Scripts Education 123

Amity

APRIL 17, 2017

And more recently, I continued to hear the same thing while attending customer success conferences and meetups in San Francisco, Toronto, Denver, and Pittsburgh. Sharing best practices and lessons learned from other customers with similar strategies. This is a big problem. Where is your customer today?

Benchmark 59

Benchmark Coaching Accountability Best practices 59

BlueOcean

NOVEMBER 28, 2022

In fact, it’s no exaggeration to say that he stole the show at the 2021 Contact Center World Best Practices Conference, where he truly engaged and captivated his audience—in a virtual setting , no less! No wonder they awarded him the title of World’s Best Contact Center Trainer that year.

Healthcare 62

Healthcare Contact Center outsourcing Best practices 62

CrazyCall

JANUARY 21, 2019

In the best solutions inside sales reps can make use of call recordings, call scripts, call transferring, call conferences, and sometimes even a lead generation tool ! Yet, with the development of new technologies and methods, sales coaches can conduct the whole process in a much more effective way. Call conferences.

Telemarketing 87

Telemarketing Sales Scripts Gamification 87

CSM Magazine

OCTOBER 18, 2022

I had the privilege of attending Calabrio Customer Connect (C3), our annual customer conference, in September. Alongside product, the company has a robust support community that organisations can tap into, including the success centr e , champions network , larger forums, and monthly user events to connect and share best practices.

Customer Service 52

Customer Service SaaS Customer centricity Coaching 52

CSM Magazine

DECEMBER 14, 2017

The winners will be announced at the Gala dinner on April 24th at the close of the annual Customer Strategy & Planning conference organized by The Forum. This year’s innovations reveal a powerful range of the best approaches to improve your customer operations” explains Paul Smedley, Founder and Chair, The Forum.

Best practices 40

Best practices Banking Coaching Employee engagement 40