Callminer

JULY 23, 2019

To empower call center leaders to improve agent feedback, we’ve rounded up 25 tips and best practices for delivering effective agent feedback. Check out some more information about agent performance from our vault here: Expert Tips & Best Practices for Effective Agent Feedback.

Best practices 140

Best practices Feedback Call Center Coaching 140

Callminer

AUGUST 6, 2019

In this guide, we’ll help you make more informed buying decisions by describing the various types of call center software, offering expert tips and guidance for choosing the best software solutions for your needs, as well as best practices for utilizing and implementing your call center software suite.

call center software 140

call center software Best practices Call Center Interactive Voice Response 140

AWS Machine Learning

MARCH 25, 2024

Amazon Transcribe can be used for transcription of customer care calls, multiparty conference calls, and voicemail messages, as well as subtitle generation for recorded and live videos, to name just a few examples. The customer data is cleaned up for both complete and failure cases.

Best practices 99

Best practices APIs Transportation Personalization 99

Beyond Philosophy

APRIL 5, 2019

In this episode of The Intuitive Customer podcast, we spoke with three-time best-selling author, coach, and conference speaker Marilyn Suttle. She shares her unique insight into what makes it work for them along with many of their best practices that helped along the way.

Coaching 281

Coaching Employee engagement Best practices Consulting 281

Quality Contact Solutions

MARCH 8, 2021

It’s crucial to find a balance between budget and having the tools you will need and utilize. Conference Line – Most video conferencing services will have audio conferencing available. This feature can seem to eliminate the need for an independent confere nce line, but this couldn’t be farther from the truth.

Best practices 95

Best practices Telemarketing Coaching outsourcing 95

AWS Machine Learning

OCTOBER 29, 2024

Security – The solution uses AWS services and adheres to AWS Cloud Security best practices so your data remains within your AWS account. Implementation and best practices The solution is designed to be modular and flexible so you can customize it according to your specific requirements.

Best practices 104

Best practices Feedback Metrics APIs 104

ShepHyken

OCTOBER 7, 2019

My Comment: Anytime an article has a title that has the word “Best” in it, I’m intrigued enough to at least give a quick look. Well, this infographic shares some “best practices” that all companies should consider. Not all of these practices are practical for every organization, but they will get a good conversation started.

Customer Service 292

Customer Service Customer centricity Best practices Customer Experience 292

Fonolo

MAY 10, 2023

Attending contact center conferences and live events is an excellent way to keep up with technology and best practices in this rapidly changing industry. Call Center and Customer Service Conferences If you’re wondering what contact center or customer service industry conferences to attend in 2023, we’ve got you covered!

Contact Center 87

Contact Center Healthcare Call Center Technology 87

ChurnZero

SEPTEMBER 1, 2020

For many of us, 2020 will be known as the year business conferences moved from convention halls to online. For those of us who love the in-person conference experience, this adjustment is tough. Check our list of five upcoming Virtual Conferences taking place in the remainder of 2020 that should be on your radar.

Journey mapping 98

Journey mapping SaaS Best practices Technology 98

CX Global Media

MAY 22, 2017

Justin Robbins and Jim Rembach share a preview and insight into ICMI’s Contact Center Expo Conference. One of the polls on the official ICMI Expo App asked the question, “What’s your number on priority for the conference?”. Learning new ideas & best practices. Click to Tweet. Evaluating new technologies.

Contact Center 185

Contact Center Best practices Interactive Voice Response Call Center 185

AWS Machine Learning

MARCH 14, 2024

For more details about training LLMs on SageMaker, refer to Training large language models on Amazon SageMaker: Best practices and SageMaker HyperPod. He is a book author (Computer Vision on AWS), regularly publishes blogs and code samples, and has delivered talks at tech conferences such as AWS re:Invent.

Best practices 125

Best practices Engineering Chatbots Enterprise 125

CCNG

MARCH 16, 2022

Almost 20 years ago, while speaking at a contact center conference, I had the opportunity to meet Amas Tenumah. He brings a 40-year track record of transformation and consulting in contact centers and digital channels - engaging some of the top brands in the world with CRM and CX best practices.

Contact Center 195

Contact Center CCNG Best practices Consulting 195

CX Accelerator

MAY 25, 2022

She also created a Premium Instructor Udemy online training course, "Your Customer Service Tool Box: Best Practices for Beginners" for customer service agents. She is known for her thought leadership, speaking about CS, CX and self-care for contact center agents at business conferences such as Zendesk Relate and ICMI Expo.

Customer Support 316

Customer Support Wait times Self service Best practices 316

CX Global Media

OCTOBER 10, 2018

By participating in this training with Penny, you’ll be best prepared to turn frontline leadership development into your strength. The best practices for selecting frontline leaders. Now an independent consultant, she is a popular speaker at industry conferences and continues to write for many industry publications.

Coaching 263

Coaching Call Center Contact Center call center professionals 263

Beyond Philosophy

APRIL 15, 2019

Today we share some important considerations for establishing your customer service culture as well as the best practices of the leading customer service organizations. We spoke with Marilyn Suttle, a conference speaker, and three-time best-selling author and coach, on a recent podcast. into company routines.

Customer Service 287

Customer Service Airlines Best practices Consulting 287

GetFeedback

NOVEMBER 20, 2018

Companies willing to make that kind of investment expect great results, and conference/event surveys help them deliver. In this post we’ll cover event and conference survey questions top to bottom—the advantages, use cases, best practices, and distribution methods that ensure you get the most out of every survey you send.

Surveys 79

Surveys Feedback Analytics Abandon rate 79

Beyond Philosophy

MAY 14, 2015

Parature is a research and advisory firm specializing in communicating service-centric best practices. More and more of your Customers believe access to self-service options is essential to their relationship with your business. Knowing this, it is critical that you plan your self-service options well.

Self service 402

Self service Best practices Customer Experience Call Center 402

ChurnZero

DECEMBER 2, 2021

12 Key Takeaways from ChurnZero’s BIG RYG Virtual Customer Success Conference. It’s a wrap on ChurnZero’s 2021 BIG RYG Virtual – our online Customer Success conference. At RYG Leadership Hours, we bring together local leaders to discuss the trending topics, best practices, and top issues in Customer Success today.

Customer advocacy 98

Customer advocacy SaaS Chief Customer Officer Sales 98

Callminer

NOVEMBER 13, 2018

The collaborative atmosphere of the LISTEN conference is the perfect venue to highlight their success and allow others to learn from it and take ideas back to their companies. We love to recognize our customers in this way and allow them to share their speech analytics journey with the rest of our CallMiner users.

First call resolution 260

First call resolution Analytics Sales Metrics 260

ChurnZero

MARCH 3, 2020

Top 10 Must Attend Conferences in 2020 for Customer Success Professionals. I’m not talking about a vacation (although those days off are also oh so very important) but I’m talking about, stepping out of the office for a day or two to attend a conference. SaaStock North America Date: June 22-24, 2020 Location: San Francisco.

SaaS 72

SaaS Chief Customer Officer Best practices B2B 72

AWS Machine Learning

JANUARY 21, 2025

The solution will confer with responsible AI policies and Guardrails for Amazon Bedrock will enforce organizational responsible AI policies. Follow ServiceNow documentation to create community instances and follow their best practices. As security best practice, do not store any slot values in request or session attributes.

Self service 79

Self service Best practices Accountability Government 79

Global Response

MARCH 26, 2024

Your teams should be able to connect via email, video conferences, project management software, and live chat. Properly train all employees: Both parties should promote a culture of compliance and ethics, including regular training on regulations, data protection, and industry best practices.

Best practices 62

Best practices Management outsourcing Business Process Outsourcing 62

Certified Languages International

OCTOBER 15, 2024

Incorporating interpreters and translated materials into the response strategy delivers life-saving information— whether it’s for news conferences, 911 and 311 lines, shelter-in-place instructions, emergency alerts, or evacuation orders.

Construction 52

Construction Best practices Consulting Consulting 52

Aspect

JUNE 8, 2020

Originally scheduled as a live event, Forrester CX No r th America , June 16 – 18, 2020 , has transitioned to a virtual conference , and we’re pleased to have the opportunity to participate in this new format as a Presenter Sponsor. The post Register Now: Forrester CX North America Virtual Conference appeared first on Aspect Blogs.

Self service 62

Self service Banking Best practices Customer Experience 62

Peter Lavers

JANUARY 10, 2017

We’re pleased to announce that Peter Lavers will attend the IBM Amplify 2017 conference in Las Vegas in March in his role as a Watson Commerce Futurist. Read the conference website. The post IBM Amplify 2017 appeared first on Think CX.

Best practices 100

Best practices Analytics Marketing Technology 100

ProProfs Blog

MAY 6, 2020

Are there any managing remote teams best practices to monitor, track, and collaborate better? . The best ways to motivate your remote team are: Have video collaborations instead of conference calls. Managing Remote Teams | Employees – Best Practices. Enhance communication by leveraging technology.

Management 162

Management Customer Service Best practices Entertainment 162

aircall

FEBRUARY 1, 2021

To make that happen, you’ll need to clearly define your sales training process, invest in the right training programs, and follow best practices for training sessions. . Sales Team Training Best Practices Checklist for Your Salespeople. It’s not a bad idea to document your company’s best practices for sales team training.

Best practices 62

Best practices Sales Call Center Coaching 62

ShepHyken

JANUARY 30, 2023

You will commoditize what you offer if you only learn the best practices and strategies within your industry. If you learn from the best across all industries, you can go from being the best in the industry to becoming world-class. Top Takeaways: Learn from outside of your industry.

Healthcare 156

Healthcare Customer centricity Best practices Customer Service 156

Calabrio

OCTOBER 14, 2019

Sessions focused on products and best practices, as well as the ability to connect with company and platform experts, will help Teleopti customers become familiar with the Calabrio ONE platform and begin taking advantage of the synergies between the products. For Teleopti Customers.

Entertainment 13

Entertainment Best practices Contact Center Analytics 13

CustomerSuccessBox

AUGUST 23, 2021

This 4 day conference brings together leaders from product management, creative SaaS marketing and startup founders. The annual Conference of The Experience Management Summit brings together some of the most inspiring people. TSIA Customer Success Conference. INBOUND 2021. September 7-10,2021. Boston- USA. Salt Lake city, Utah.

SaaS 52

SaaS Education Best practices Marketing 52

Certified Languages International

DECEMBER 22, 2023

Whether you’re part of the banking industry and need on-demand interpretation or you’re looking to consistently use remote interpretation services to serve patients in healthcare, let’s explore the benefits and best practices of this model. Optimized UX design delivers low-latency, fully interactive experiences.

Best practices 52

Best practices Healthcare Banking Finance 52

SharpenCX

APRIL 21, 2020

A woman, accidentally unmuted, talking to her cat during a large conference call. Even if you feel like you’ve shared every remote-work tip in your toolbox, you can turn to these four work from home best practices to make managing remote employees easier. 4 Best Practices for Managing your Remote Team.

Best practices 76

Best practices Management Coaching Metrics 76

JustCall

APRIL 20, 2022

Employing customer service best practices should be the biggest priority for businesses in 2022. Of course, the task is far from easy but with the right tools and best practices, it is achievable. Here are 11 customer service best practices for superior support to turn your team from reps to #SuperReps. .

Best practices 52

Best practices Customer Support voip Coaching 52

Vcaretec

JUNE 6, 2022

It’s that time of year again - time to map out your budget for industry conferences and events. Conferences have huge value for brands looking to learn, network, and even find their next strategic partner. We’ve made it easy for you to check this off your list with our Big List of Customer Care Events and Conferences.

Customer Care 52

Customer Care Wireless Education Contact Center 52

Contact Center Pipeline

JULY 14, 2015

Last month, some 1,200-plus contact center and operations leaders gathered in Las Vegas for Engage 2015—The Verint Systems Global Customer Conference, where they shared strategies, best practices and lessons learned on the journey to customer engagement optimization.

Analytics 100

Analytics Best practices Contact Center Interactive Voice Response 100

customer sure

MARCH 12, 2024

Our team have just returned from the Institute of Customer Service ’s Annual Conference. We had a brilliant day talking to current and future clients, and we’re excited to share what we’ve learned (Sharing best practice is step 5 in the collaborative model we use when working alongside our clients to improve their VOC programme!)

Customer Service 62

Customer Service Best practices Feedback APIs 62

Callminer

JUNE 12, 2018

To register for the workshop, conference attendees can visit [link] or discuss with conference hosts when you check in. Learn insights from CallMiner experts and SiriusXM on implementing an interaction analytics solution and how to achieve ROI. Workshop attendees are eligible to win an Amazon Tap! and June 21 st 9:50 a.m. –

Multichannel 140

Multichannel Contact Center Analytics Cloud contact 140