Certified Languages International

OCTOBER 15, 2024

Incorporating interpreters and translated materials into the response strategy delivers life-saving information— whether it’s for news conferences, 911 and 311 lines, shelter-in-place instructions, emergency alerts, or evacuation orders.

Construction 52

Construction Best practices Consulting Consulting 52

ChurnZero

MARCH 3, 2020

Top 10 Must Attend Conferences in 2020 for Customer Success Professionals. I’m not talking about a vacation (although those days off are also oh so very important) but I’m talking about, stepping out of the office for a day or two to attend a conference. SaaStock North America Date: June 22-24, 2020 Location: San Francisco.

SaaS 72

SaaS Chief Customer Officer Best practices B2B 72

Satrix Solutions

JANUARY 2, 2019

Which is why attending conferences are paramount for professional and personal development. The ability to network with people organically, deeply engage with content with like-minded peers, and have a little fun, are all reasons conferences are valuable ways to improve yourself and your company. Dates: TBD. Why should you attend?

Customer Experience 60

Customer Experience Best practices Benchmark SaaS 60

ChurnZero

NOVEMBER 26, 2024

This is a guest article by Swati Garg , founder and CEO, Melo Associates , and Lindsay Lynch , senior recruitment consultant, Melo Associates , a recruitment firm focused on customer success hiring for SaaS and tech companies nationwide. Represent the company at industry events and conferences.

SaaS 52

SaaS Upselling Enterprise industry standards 52

CSM Magazine

JANUARY 26, 2022

Global industry leaders will come together to discuss evolving best practices and keeping CX at the forefront of payments on 3 March 2022. A whitepaper detailing the key insights from the first annual conference can be found here. Tony Gee , Security Consultant & Speaker, Pen Test Partners.

Government 52

Government SaaS Best practices Engineering 52

ChurnZero

NOVEMBER 22, 2019

I am soooo excited to announce BIG RYG , ChurnZero’s inaugural industry and user conference built for current and future leaders in Customer Success. Why are we doing a Customer Success conference ? One of the most common question to ChurnZero is : when are you going to have a conference? How are we doing this conference?

Chief Customer Officer 17

Chief Customer Officer Education Upselling SaaS 17

Fonolo

MARCH 6, 2019

Since brands acknowledge that customers still make significant use of the voice channel and have responded by keeping call centers in place, they require professional support and information exchange to keep them in the know on best practices and latest trends. CCNG does just that.

CCNG 102

CCNG Customer Service Education Contact Center 102

Netomi

JANUARY 5, 2022

Adrian is also a best-selling author, Forbes contributor, blogger & podcaster, frequent conference speaker, panel participant, and Chari. His best-selling book in 2016 is called: How to Wow: 68 Effortless Ways to Make Every Customer Experience Amazing. Follow Aimee on social media: Twitter: Aimee Lucas (@Aimee_Lucas).

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

Integrity Solutions

FEBRUARY 12, 2020

As a speaker, author and consultant, Anthony delivers no-nonsense advice when it comes to, among other things, the importance of value creation in sales today and the indisputable truths about why salespeople struggle to get meetings. I first heard Lisa speak at a conference about three years ago and have followed her work ever since.

Sales 124

Sales B2B Engineering Consulting 124

Fonolo

JANUARY 14, 2020

Jeannie Walters is the Chief Customer Experience Investigator and founder of 360Connext, a global consulting firm specializing in the customer experience. . Here, Jeannie gives her thoughts on the latest industry news, strategies and tactics to improve your customer journey, and round-ups of the conferences and events she attends. .

Customer Service 136

Customer Service Chief Customer Officer Contact Center Call Center 136

ChurnZero

DECEMBER 29, 2020

In this article, we question the “Q” in QBR and if Customer Success teams are blindly following a best practice that may no longer be relevant to their customers’ success. You can watch all the on-demand sessions from the conference now.) 9 Must-Have Integrations to Level Up Customer Success Software.

SaaS 98

SaaS Chief Customer Officer Upselling Metrics 98

Callminer

JULY 15, 2019

This virtual conference will cover a ranging of topics, expert speakers, partners and customers about better customer and agent experiences through speech analytics. Generate and Accelerate ROI with Speech Analytics and Consulting Services featuring Ember Services. Join us to find out: Register for 1pm BST Session.

Telecommunications 28

Telecommunications Contact Center Analytics Employee engagement 28

ChurnZero

JANUARY 13, 2022

“Udacity is committed to delivering training that equips its customers with proven job-ready skills and best practices needed to take advantage of the latest technologies,” said Jennifer. Matt has over 20 years of experience in IT delivery in consulting and outsourcing environments across significant sectors.

Chief Customer Officer 98

Chief Customer Officer SaaS Engineering Consulting 98

ChurnZero

APRIL 22, 2022

Tech-touch strategies can emulate the best parts of human-led interaction while compensating for its constraints: our inability to multi-task, be everywhere at the same time, and remember everything. If you want to dip your toes into a tech-touch model for onboarding and beyond, here are five ways you can ease into automation with ChurnZero.

Accountability 98

Accountability Consulting Consulting Best practices 98

NobelBiz

JUNE 14, 2022

Setting up best practices in a company can be influenced by a lot of things, from trends to conferences and comparisons. Because leaders can have blinders on and are not able to have a clear overview, consultancy can play and a big part in fixing this.

Best practices 52

Best practices Consulting Consulting 52

AWS Machine Learning

DECEMBER 13, 2023

Whether it’s an internal team meeting, conference session, or earnings call, this approach can help you distill hours of content down to salient points. Rob created a tagging strategy for SLG1 based on best practices, but may need to coordinate with other teams who have created their own strategies, to align on a uniform approach.

APIs 118

APIs Accountability Best practices Engineering 118

NICE inContact

MARCH 5, 2018

May 14 will be our largest ever pre-conference Interactions.edu—a full day of in-depth, interactive and focused sessions delivered by our expert NICE inContact Education Specialists and Business Consultants. Best practices and practical strategies you can implement immediately! The takeaway?

Education 19

Education Best practices Consulting Consulting 19

NICE inContact

FEBRUARY 28, 2018

Monday, May 14—our largest ever pre-conference day—will feature in-depth, interactive sessions delivered by our expert NICE inContact Education Specialists and Business Consultants. And it’s all included in the premium conference pass! We’ve pulled out all the stops with this year’s keynote speakers , who will be our best ever!

Education 9

Education Best practices Consulting Consulting 9

NICE inContact

APRIL 12, 2018

You’ll get hands on training, tips and best practices from our seasoned Education Specialists and Business Consultants who have curated a remarkable learning experience just for you. Don’t forget to register and get the Early Bird rate and save $180 off the standard conference rate. Rate ends on April 13, 2018.

Education 9

Education Best practices Consulting Consulting 9

Customer Interactions

JUNE 5, 2014

I speak at security conferences throughout the year and host PSIM Workshops as well. My methodology was simple: I interviewed organizations and consultants that had implemented PSIM to gather the lessons they learned along the way. The result is list of best practices that were commonsensical, but surprisingly insightful as well.

Best practices 31

Best practices Feedback Consulting Consulting 31

Outsource Consultants

FEBRUARY 22, 2025

In this guide, well break down the benefits, challenges, and best practices to ensure a smooth and successful transition. Many successful companies conduct regular video conferences between onshore and offshore teams to foster personal connections and cultural understanding. What Makes Bangalore’s Call Centers Stand Out?

Call Center 67

Call Center Average Handle Time outsourcing First call resolution 67

Quality Contact Solutions

DECEMBER 31, 1969

Other lead sources to consider are whitepaper and eBook downloads, cold call lists, customer referrals, partner referrals, trade conference attendance, social media, and webinar attendees. Customers follow different purchasing paths when they are considering licensing a $5,000 consulting service versus a $200,000 hardware spend.

Telemarketing 74

Telemarketing Automotive Best practices Sales 74

AWS Machine Learning

NOVEMBER 30, 2022

AI Service Cards are a form of responsible AI documentation that provide customers with a single place to find information on the intended use cases and limitations, responsible AI design choices, and deployment and performance optimization best practices for our AI services.

Government 82

Government Best practices APIs Education 82

Totango

DECEMBER 21, 2017

It definitely seemed like a conference my team and I would find valuable. Being in customer success, I know many best practices and playbooks, but the thought that there are new things I could be doing to see faster and bigger impact interests me. Over the past few weeks, I’ve started to explore Summit. I was really impressed!

Best practices 48

Best practices Customer centricity Education Consulting 48

Maru Group

AUGUST 13, 2020

This crisis has spurred the industry to band together, to share ideas and best practices. Consumer spending on travel and tourism, hotel rooms, conferences and weddings has plummeted by two thirds. Consumer spending on travel and tourism, hotel rooms, conferences and weddings has plummeted by two thirds.

Best practices 52

Best practices Healthcare Surveys Consulting 52

Amity

NOVEMBER 21, 2016

In her featured post earlier this year, Kia Puhm, a customer experience consultant and a former executive with Adobe, Eloqua and Blueprint, advocated using customer benchmarking in every QBR, annual renewal discussion and proactive strategic meeting with customers. Strategy 2: Customer Benchmarking using Best-Practices Studies.

Benchmark 59

Benchmark SaaS Best practices Metrics 59

Taylor Reach Group

MARCH 26, 2018

At Taylor Reach Group, we have compiled a list with hundreds of expos, conferences and summits focused on the Call Center, Contact Center and/or Customer Experience. CRM Evolution 2018 – Conference and Expo April 9 – 11, Washington, DC. HDI 2018 – Conference and Expo April 10 – 13, Las Vegas, NV. This is it. The big one.

Contact Center 51

Contact Center Call Center Customer Experience Big data 51

CSM Magazine

OCTOBER 18, 2022

I had the privilege of attending Calabrio Customer Connect (C3), our annual customer conference, in September. Alongside product, the company has a robust support community that organisations can tap into, including the success centr e , champions network , larger forums, and monthly user events to connect and share best practices.

Customer Service 52

Customer Service SaaS Customer centricity Coaching 52

CustomerSuccessBox

DECEMBER 6, 2021

He is a world-renowned Customer Success growth expert, consultant, and thought leader, Lincoln is one of those celebrated earliest evangelists for Customer Success. He is also a consultant, coach, and trainer for technology professionals across 30 countries. Lincoln Murphy. He is a complete customer-centric growth mastermind.

SaaS 52

SaaS Customer advocacy Coaching B2B 52

Amity

JUNE 28, 2017

The good news is that drawing on the experience from other maturity models, we identified a few best practices. Note, that the investment here is not in educating your customer on your product (standard training material), but rather management consulting to enhance how they run their business.

Chief Customer Officer 60

Chief Customer Officer Consulting Consulting CRM 60

Taylor Reach Group

AUGUST 30, 2017

Contact Center Customer Service Consultancy Adds Industry Veteran to the Firm . Contact Center Customer Service Consultancy Adds Industry Veteran to the Firm. Contact Center Customer Service Consultancy Adds Industry Veteran to the Firm. Avoiding Bot Biases in Customer Experience . Five Reasons New Call/ Contact Centers Fail .

Contact Center 51

Contact Center Consulting Consulting Call Center 51

CSM Magazine

OCTOBER 18, 2022

I had the privilege of attending Calabrio Customer Connect (C3), our annual customer conference, in September. Alongside product, the company has a robust support community that organisations can tap into, including the success centr e , champions network , larger forums, and monthly user events to connect and share best practices.

Customer Service 52

Customer Service SaaS Customer centricity Coaching 52

JustCall

AUGUST 2, 2021

Leggett has extensive expertise in market trends, research, best practices, and technologies. Three best practices for creating #omnichannel #CX : [link] @Callminer pic.twitter.com/hPJAXUKTu8. He conducts several keynote speeches as well as customer experience consulting. Revisiting basics. Bruce Temkin.

Customer Experience 52

Customer Experience Consulting Consulting Best practices 52

teleopti

AUGUST 1, 2019

Every year, Calabrio puts on a show with the annual customer conference. After a week of networking, consulting, and best practices discussions, I could not wait to get home to start implementing new ideas. We’ll be discussing the products you love, the upcoming future of the combined companies, and most importantly, YOU.

Contact Center 48

Contact Center Best practices Consulting Consulting 48

Livepro

JUNE 21, 2017

Throughout her career, Rhiannon has taken up every opportunity to learn from the best in the industry having travelled on the NAB Wealth Best Practice Study Tour of the USA to bring back best practice information from some of the world’s best fortune 500 companies including Boeing and Google.

Best practices 40

Best practices Consulting Consulting Government 40

NobelBiz

AUGUST 13, 2024

This not only reduces misunderstandings but also elevates the overall customer service experience, making each interaction as seamless as possible.” – Mike McGuire” – Michael McGuire – Senior Contact Center Software Consultant 5. Related Article Customer Experience Automation – Benefits and Best Practices 7.

voip 52

voip Call Center Interactive Voice Response Customer Service 52

Clarabridge

MAY 4, 2017

Coming off of the heels of a noteworthy first day and a night of ‘getting into the groove’ with an eighties cover band at LIV Nightclub, Day 2 of Clarabridge Customer Connections (C3) Conference did not disappoint! Don’t worry, we’ll be back next year for more revolutionary CX insights and best practices.

Customer Service 45

Customer Service Best practices Consulting Consulting 45