ChurnZero

DECEMBER 2, 2021

12 Key Takeaways from ChurnZero’s BIG RYG Virtual Customer Success Conference. It’s a wrap on ChurnZero’s 2021 BIG RYG Virtual – our online Customer Success conference. Jessica Jurmann , Director of Customer Success, G2. Watch the session: Customer Advocacy as a Growth Engine.

Customer advocacy 98

Customer advocacy SaaS Chief Customer Officer Sales 98

GetFeedback

NOVEMBER 23, 2019

And that is the word that we are all anchored to today and at this conference and it is: together.” . According to Benioff, together doesn’t just represent the teamwork of innovation within Salesforce; it incorporates all organizations and persons that are contributing to the evolution and success of the customer experience (CX) industry.

Customer advocacy 19

Customer advocacy Sales Personalization Coaching 19

InGenius

DECEMBER 19, 2019

The InGenius team held our first Virtual User Conference, for customers and for partners, sharing business updates along with product roadmap and success updates. A key feature of the UplandOne engagement model, it was highly attended, and a recurring opportunity for customers to understand what it means to be an Upland customer.

Contact Center 98

Contact Center Customer centricity Enterprise Finance 98

CustomerSuccessBox

DECEMBER 6, 2021

With the grace of a number of Customer Success communities, we have come a long way to 2022. Where now we see a new avatar of the emerging customer success, with the rise of customer advocacy and expansion putting in greater emphasis on customer onboarding. You can watch him speak at Customer Advocacy conferences.

SaaS 52

SaaS Customer advocacy Coaching B2B 52

Amity

JUNE 28, 2017

The good news is that drawing on the experience from other maturity models, we identified a few best practices. Decision : EXPAND AND LEVERAGE: They are mature and they like you – focus on expanding the business with them while at the same time leverage them for Customer Advocacy.

Chief Customer Officer 60

Chief Customer Officer Consulting Consulting CRM 60

Amity

APRIL 24, 2017

It wasn’t until we closed some deals that a couple of our customers started to ask about implementation, onboarding, and best practices. Being the keener that I was, I volunteered to work out an implementation plan, and that’s how Customer Success was born at Loopio.

Metrics 93

Metrics Sales Best practices Customer advocacy 93

Influitive

AUGUST 3, 2015

Provide them with tips, tricks and best practices before asking them to post on a review site. Small gifts (if their company allows it), discounts or free licenses, or the chance to speak at your user conference are just a few ways you can thank your advocates for helping you close more deals.

B2B 66

B2B Marketing B2C Education 66